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East Greenwich Oil

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East Greenwich Oil Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As stated in their response they were hired to vacuum the pool and check the chemicals weekly as neededThe entire purpose of hiring Everyday Pools was so that our brand new ten thousand dollar Brother Three pool would be maintenance free and enjoyable for everyoneIt quickly turned into such a horror story with them attempting to take care of a basic above ground poolUsually there were three young men along with Frank the ownerThey would start the job and quickly go as fast as possible to get the job doneAt one point one of the guys not Frank stood on the pool ledge while walking around it attempting to vacuum the pool which was oked by the owner Frank(Picture this a guy walking around the ledge of a pool and the owner not batting an eye of why this might bother a brand new pool owner)Once we saw this we asked if he could vacuum it from a step ladder and quickly told the worker to come downThe week of the pool leak they came to clean the pool, scrubbing the sides on the liner very aggressively despite us saying please take it easy on the liner its a brand new pool we dont want any issuesThey were very rough throughout the entire cleaning process, and once again in a rush to get in and out as quick as possibleLater that evening we noticed the pool dropped a significant amount of waterThen once again as stated previously we tried multiple times to contact the ownerThe staff was always saying they were not available to take the callThey didn't want to be bothered with any issues because our money was already theresThis company took a full week to hear anything while the pool is leakingThis is not the pool company you want to deal with if you have any issues they took several days which is very unprofessionalAfter threatening to contact the Revdex.com, then we finally got a phone call from JenJen stated that she would send Frank within in the next day or two and that it would cost $for the diveWe argued this matter saying they caused the holes in the pool why should we, the customer have to pay for this matterAccording to the letter stated by EveryDay Pools they said they waive the fee for the diveIf this was the case we wouldn't be in this situation and all would be resolvedUnfortunately we had to hire an outside diver who found multiple holes (of them) and charged us $His professional opinion was that it was scrubbed too aggressive. It was fixed on the spot and we had no issues since with our pool no thanks to EveryDay PoolsIn reference to the social media reviews yes we did write reviews because we wanted to share our experience and have no other customer fall for Everyday Pools anticsThey also "pad" their reviews with family members as you can see on their *** page by looking at the comments and realizing its the same last names as the ownersThey also removed our review so in light they could be hiding other negative reviews and the customer would never knowThey advertise they have a A+ rating with the Revdex.com and after this incident I really hope this isnt the case unless they are willing to resolve thisThey use the Revdex.com in their advertisements and that the ONLY reason we hired themPlease do the right thing, as stated you say you try to please all your customers..well clearly that isn't the case here and probably wont be the last one
Please see the below *** reviews: ours was removed and as you can see several were added by family members and coworkers to help "pad them" they dont have a they have a rating which shows they remove the bad reviews
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In regards to the complaint from the [redacted], I would like to share our side of the story.  Everyday Pools, which I co-own with my husband Frank N[redacted],  was contracted by the [redacted] to do weekly service on their above ground swimming pool for the 2017 season.  This service...

entails brushing the walls, emptying the skimmer basket, vacuuming the pool and balancing the chemicals.  We fully service approximately 75 pools, my own included, on a weekly or bi-weekly basis, and at all of these homes use the same equipment i.e. brushes and vacuum.  Not one of these other homes has had an issue with holes in their liner.  First off, I would like to note that a nylon bristle brush, which is the proper brush used on a vinyl liner pool, is not abrasive.  It’s similar to what you would use to scrub pots and pans, and it does not cause holes in a liner.  Secondly,  their email states that 3 young guys were there doing the weekly service, which is a blatant lie.  My husband was at all 4 of the vacuums that were performed at the [redacted] home and he is neither young nor inexperienced.  Lastly, I will review the timeline of their complaints:Friday 6/**/17- Frank performed weekly vac svc and spoke with [redacted] & [redacted] regarding their concern about losing                                 waterSaturday 6/**/17-  I was working in our retail store and office and received a call early in the day from [redacted] explaining her concern over water loss in the pool.  I explained there could be several contributing factors and if she could fill up the pool and let it sit overnight, with the filter off, we would then have a more clear determination of whether the leak was from the filter or liner.  She agreed and we got off the phone.  I left the office to go to one of our construction jobs in Belle Terre, where I had no phone service.  Within an hour she had called back and was now unhappy with this course of action.  Upon my return to the store a few hours later, I was told by my staff that [redacted] had called several times yelling and screaming that I better get back to her ASAP.  I then proceeded to call [redacted] back.  She was very concerned about the loss of water and I wanted to get her answers because she and her husband seemed distraught.  We came up with a new course of action and although the schedule was fully booked Monday 7/**/17, I told her I would fit her in for a no charge dive, normally $225.00.  She and her husband were happy with this and we got off the phone.  Sunday 6/**/17- [redacted] called and cancelled the no charge dive/I was not in the store and the message was given to Angela who is our office manager in charge of all bookings.  When I was informed I called [redacted] and she said she would rather have another company do the dive.  I told her that I would not be paying for it, but would be happy to be present when the service tech came so we could get closure once and for all.  Wednesday 6/**/17-  Customer called and cancelled the rest of their service package with Angela.  They were promptly refunded the balance of the remaining contract.Throughout that week, several regular customers called to tell me the [redacted] was sharing her untruthful account of her experience on several town and mom chat rooms via [redacted].  I found this juvenile and did not bother with a response.  She also left a message with one of my employees that if I didn’t get back to her we would be sorry because she would drag our name through the mud.  Because her accusations were ridiculous and untruthful, I thought it best just to sever any contact as no good could come of a wordy argument.Our company is family owned and operated, with a loyal customer base that has consistently grown over the last ten years.  We treat our customers and their pools like our own and enjoy the support of our town.  That being said, although we try, we can’t make everyone happy.  I have attached all the service tickets, showing their vac schedule as well as the dive that was scheduled for free and when they called to cancel the dive and vacs.  The actual weekly service receipts, written by my husband, whom they alleged was never there, are also attached.   Jennifer N[redacted]Co-owner

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Address: 390 Main St, E Greenwich, Rhode Island, United States, 02818-3606

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