East Harlem Cafe

A new management team was taking over in January and as soon as we knew this we contacted [redacted] We were very apologetic and sincerely sorry for the inconvenience this causedWe apologized profuselyWe immediately asked her what can we do to try to make the situation as least inconvenient as possible [redacted] asked if the new management will honor the date and I told her I would confirm with them if that is what she wantedI told her they probably would but I wanted to confirm as well I wanted her to know I would return her deposit of $immediately if that is what she preferredI also told her of other places in the same area that have nice places in the event that she no longer wanted to have the event hereI gave her the name and number of a few places for her space rentalI apologized to her again (as I knew this was days out from her event date) and told her I would get right back to herShe thanked me for the informationI called her to tell her the new manager would honor her space rental and she responded by text: " [redacted] "I responded to her text " Hi Rachel, I'm truly sorry about this and for the inconvenienceI understand if that is what you need to doWhen we were talking you mentioned you wanted me to talk to the new managementDo you still want me to do that or should I not? Shall I just refund you the total? Again, my apologies for the inconveniencePlease let me know how you want me to proceed." To which she replied: " [redacted] ***"When I called her to inform her that the new management said Yes, she said at this point she doesn't trust me and she does not want to move forwardThis I totally understood and again was sorry for the inconvenienceI immediately refunded her depositThe desired settlement from [redacted] was to have the new management to honor the event to which they wereI have a copy of the text communication to confirm our discussionWe strive to please all of our customers and we were sincerely sorry for the inconvenienceWe were able to provide her the desired result she requested in her complaint, however, she changed her mind

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Michelle C***, former owner of East Harlem Cafe, also promised to refund me $for invitations printed up with East Harlem Cafe on itI have yet to receive the checkI have been texting her and off of a sudden the communique has ceased.Here are the text messages[redacted] *** [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Michelle C***, former owner of East Harlem Cafe, also promised to refund me $for invitations printed up with East Harlem Cafe on itI have yet to receive the checkI have been texting her and off of a sudden the communique has ceasedHere are the text messages* *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** ***
** *** *** *** *** *** ** * *** *** *** ***
*** *** *** * *** *** *** *** ***
***
** *** **
*** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

A new management team was taking over in January and as soon as we knew this we contacted *** ***We were very apologetic and sincerely sorry for the inconvenience this causedWe apologized profuselyWe immediately asked her what can we do to try to make the situation as least inconvenient
as possible*** *** asked if the new management will honor the date and I told her I would confirm with them if that is what she wantedI told her they probably would but I wanted to confirm as well I wanted her to know I would return her deposit of $immediately if that is what she preferredI also told her of other places in the same area that have nice places in the event that she no longer wanted to have the event hereI gave her the name and number of a few places for her space rentalI apologized to her again (as I knew this was days out from her event date) and told her I would get right back to herShe thanked me for the informationI called her to tell her the new manager would honor her space rental and she responded by text: "** *** *** *** * ** *** *** ** *** *** *** *** ** *** ** ** ** *** *** ** *** *** *** *** *** ** *** *** *** ** ** *** *** ** ** *** *** *** ***"I responded to her text " Hi Rachel, I'm truly sorry about this and for the inconvenienceI understand if that is what you need to doWhen we were talking you mentioned you wanted me to talk to the new managementDo you still want me to do that or should I not? Shall I just refund you the total? Again, my apologies for the inconveniencePlease let me know how you want me to proceed." To which she replied: "*** *** ** *** *** *** *** *** *** *** ***"When I called her to inform her that the new management said Yes, she said at this point she doesn't trust me and she does not want to move forwardThis I totally understood and again was sorry for the inconvenienceI immediately refunded her depositThe desired settlement from *** *** was to have the new management to honor the event to which they wereI have a copy of the text communication to confirm our discussionWe strive to please all of our customers and we were sincerely sorry for the inconvenienceWe were able to provide her the desired result she requested in her complaint, however, she changed her mind

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Michelle C[redacted], former owner of East Harlem Cafe, also promised to refund me $22 for invitations printed up with East Harlem Cafe on it. I have yet to receive the check. I have been texting her and off of a sudden the communique has ceased.Here are the text messages.[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

A new management team was taking over in January and as soon as we knew this we contacted [redacted]. We were very apologetic and sincerely sorry for the inconvenience this caused. We apologized...

profusely. We immediately asked her what can we do to try to make the situation as least inconvenient as possible. [redacted] asked if the new management will honor the date and I told her I would confirm with them if that is what she wanted. I told her they probably would but I wanted to confirm as well I wanted her to know I would return her deposit of $60 immediately if that is what she preferred. I also told her of other places in the same area that have nice places in the event that she no longer wanted to have the event here. I gave her the name and number of a few places for her space rental. I apologized to her again (as I knew this was 24 days out from her event date) and told her I would get right back to her. She thanked me for the information. I called her to tell her the new manager would honor her space rental and she responded by text: "[redacted]". I responded to her text " Hi Rachel, I'm truly sorry about this and for the inconvenience. I understand if that is what you need to do. When we were talking you mentioned you wanted me to talk to the new management. Do you still want me to do that or should I not? Shall I just refund you the total? Again, my apologies for the inconvenience. Please let me know how you want me to proceed." To which she replied: "[redacted]". When I called her to inform her that the new management said Yes, she said at this point she doesn't trust me and she does not want to move forward. This I totally understood and again was sorry for the inconvenience. I immediately refunded her deposit. The desired settlement from [redacted] was to have the new management to honor the event to which they were. I have a copy of the text communication to confirm our discussion. We strive to please all of our customers and we were sincerely sorry for the inconvenience. We were able to provide her the desired result she requested in her complaint, however, she changed her mind.