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East Lucas R.V. Park

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East Lucas R.V. Park Reviews (1)

[redacted]Thank you for calling me on this matter.  I am more than happy to respond to this complaint, as it is way off the way I run my business.  [redacted] called several times and inquired about a rental because he was going to be  working  in the area. When he arrived, the park...

managers showed him two different units to rent. He chose the smaller fema trailer as the rent was a little cheaper. He signed a rental agreement that there were no refunds and he did pay a $50 dollar deposit. On Wednesday he complained that the air conditioner was not cooling. [redacted], the park manager, (who is also certified H VAC technician for over 30 years) went to check on the unit. [redacted] found the thermostat set below 60 degrees. [redacted] explained to [redacted] that the RV units are NOT like a home unit, if set below 70 degrees it WILL freeze up. He then came to the office and was very rude to my daughter, demanding she purchase him a trashcan. On Thursday, he complained that the unit was not working again. [redacted] checked it again and found the thermostat to be below 60 degrees once again. He then said he saw a roach and sent a video and one picture to the park manager. Also, mentioned at this time that he found a place closer to work where his friends were staying and wanted to know if he could get a refund. He was told "no their are no refunds. I have signs posted inside and outside of the office and also on the rental agreement that was signed. I run just like a hotel. [redacted] become upset and said this was "bullsh**!!" So [redacted] then packed his things in garbage bags that he brought in with him. I have a on sight person that cleans the rentals between clients, in which everything is cleaned and sprayed inside and out. She told me she found two small dead roaches. It is not uncommon to find a large roach once in a while due to all the trees in the park, the small ones are usually due to being brought in or not keeping their living quarters clean.  I have been running this park for over ten years and have never had anyone complain to the Revdex.com. I have had rentals for about seven years with no issues ever being reported. Having said that Jay, I have no problem returning the deposit as he did leave the trailer clean. So, even had he stayed the rest of his stay, he most likely would have gotten it back. It just seems very interesting that he had a "roach problem" after mentioning he  found a place closer to his work where his friends were staying and finding out he wasn't getting a refund.  I will send you pictures of the unit he stayed in. If anyone there would like to come to the park I would be very happy to show you around and show you the rental he was in and any other rentals I have available. I have wonderful staff here in place that do a great job and I am very proud of the  cleanliness and professionalism that is in place. I run across a lot of "opportunist" when dealing with the general public. Someone always wants a "deal" and I am only striving to run a honest business and have been successful thus far and will continue in the future.  Let me know if I can be of any further assistance in this matter, [redacted]Beaumont,TX 77703

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Address: 2590 E Lucas Dr, Beaumont, Texas, United States, 77703-1129

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