Complaint: [redacted]
I am rejecting this response because:
The dealership confirmed 7/70 warranty. Now it doesn't exist.Now the paperwork is lost in the mail. What is next my dog ate that page?No one is asking you to be deceitful, just be honest as some point, 7/70 has changed. Zero due has changed. Blaming USPS
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Our warranty was cancelled in error and without our permission on 2/20/16. Long after our dealings with MorristownMINI was over.Once this was brought to the attention of those involved, it was handled beyond our satisfaction. Please try to stay focused on your dealership lack of accountability, and not spin others positive response to a negative situation.Originally I was told you had my paperwork and would send out,(January 16). Your first response to this Revdex.com complaint you wrote it was returned. Subsequent writings you did not have. Last writing it was lost in mail. The only thing more over engineered than a MINI Cooper is this dealerships account of this interaction.The water pump and thermostat are covered by your 7/70k mile CA Emissions warranty, your dealership told me, it's in service book and even on line. There is a known problem with these parts and MINI has/is addressing these concerns in a class action lawsuit.http://topclassactions.com/lawsuit-settlements/lawsuit-news/331053-mini-...⇄ />
Regards,
[redacted]
Mr [redacted] brought his car to us on November 27, 2015 for repair. We diagnosed the vehicle with a few problems in which he declined the repair because his after market warranty company declined to pay for the repair. The vehicle wasn't picked up until December 21, 2015. We are owed $163.71 for the...
diagnostic work plus storage. The car was picked up on a Saturday after our service department was closed and paperwork was not available. An invoice was mailed to the address we have on file but it was returned. I would recommend Mr [redacted] contact Fred G, Service Manager of Mini, to resolve the unpaid bill and to receive the paperwork. Sincerely,Missi C
Complaint: [redacted]
I am rejecting this response because:
The dealership confirmed 7/70 warranty. Now it doesn't exist.Now the paperwork is lost in the mail. What is next my dog ate that page?No one is asking you to be deceitful, just be honest as some point, 7/70 has changed. Zero due has changed. Blaming USPS
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Our warranty was cancelled in error and without our permission on 2/20/16. Long after our dealings with MorristownMINI was over.Once this was brought to the attention of those involved, it was handled beyond our satisfaction. Please try to stay focused on your dealership lack of accountability, and not spin others positive response to a negative situation.Originally I was told you had my paperwork and would send out,(January 16). Your first response to this Revdex.com complaint you wrote it was returned. Subsequent writings you did not have. Last writing it was lost in mail. The only thing more over engineered than a MINI Cooper is this dealerships account of this interaction.The water pump and thermostat are covered by your 7/70k mile CA Emissions warranty, your dealership told me, it's in service book and even on line. There is a known problem with these parts and MINI has/is addressing these concerns in a class action lawsuit.http://topclassactions.com/lawsuit-settlements/lawsuit-news/331053-mini-...⇄ /> Regards,
[redacted]
Mr [redacted] brought his car to us on November 27, 2015 for repair. We diagnosed the vehicle with a few problems in which he declined the repair because his after market warranty company declined to pay for the repair. The vehicle wasn't picked up until December 21, 2015. We are owed $163.71 for the...
diagnostic work plus storage. The car was picked up on a Saturday after our service department was closed and paperwork was not available. An invoice was mailed to the address we have on file but it was returned. I would recommend Mr [redacted] contact Fred G, Service Manager of Mini, to resolve the unpaid bill and to receive the paperwork. Sincerely,Missi C