East Meadow Sunoco Ultra Service Center

Initial Business Response / [redacted] (1000, 15, 2016/04/26) */ Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) No response is written in the blank Final Business Response / [redacted] (4000, 19, 2016/04/28) */ I spoke to [redacted] thru an employee and explain as to why that there will be no refundAlso [redacted] came a week earlier and look at a room and came the next week to check in Final Consumer Response / [redacted] (4200, 21, 2016/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Customer did not stay at this placeWaited for resolution which never came after many calls The room was "not available" that customer was shown earlier in the week which had the agreed-upon, and absolutely necessary refrigerator and microwave and TV that worked with remoteNor were any such rooms with promised facilitiesManager was not presentManager refused to answer all calls "if there is any problem call me," nor to clarify why the room was switched, or why an employee supposedly left in charge on Easter said she did not know how to reverse a card swipe for an entire week

Initial Business Response /* (1000, 18, 2015/10/22) */
Please in the near future please direct all issues to *** ***In this situation, we explain to the guest we do have have soap and shampoo in the rooms but did not know why she did not have any in her roomThe guest complain to me the
next following day after she stayed and I apologized to her but couldnt give her a refundAs for as the internet it is free but for some reason she couldnt pick it up so thereforth I dont know if it was her laptop nor usBut our internet is working fine

Initial Business Response /* (1000, 9, 2016/01/08) */
Sorry to hear the news but unfortunately the fiancé was an employee and was fired due to drinking on the job and not answering incoming callsIf you would like I can send document stating she was doing so on Christmas EveWas still living here
after being terminated until they couldn't pay anymoreThe employee was a tenant for over a month before she was hired
Initial Consumer Rebuttal /* (3000, 11, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sorry, but this response isn't acceptable in any wayMy fiancé wasn't fired because she was drinking on the job, she was fired because *** the manager, attempted to call the front desk and the phone system is very old and unreliableEarlier that same day, my fiancé attempted to call the front desk from our room to verify her work schedule for that day, and she didn't get an answer eitherThis is documentedShe was also privy to extremely bad business practices like *** the manager having sex with drug addicts who resided at the motel, for free room rentShe also found out about him stealing money from the motel and then blaming it on the employees and taking it out of their payBottom line, she knew too much and was firedTheir can't possibly be any documentation about drinking at work because it didn't happenThis is an attempt to deflect the issue*** the manager is corrupt and should be thoroughly investigatedI have documentation of the day she was fired stating that the phone system is having problemsThis mamnager is even selling the bedbug infested beds to the public without disclosing that they are infectedI called the Joplin Health Department, aND INFORMED THEM OF THE BEDBUGS AND THEY IMMEDIATELY came out and investigated.They closed down rooms due to infestation! We want justice and we want our money backThis business needs to be shut down
Final Business Response /* (4000, 13, 2016/01/14) */
Sorry, that my ex-employee boyfriend does not have his facts togetherIt wasn't I that was calling the hotel it was the owner that was trying to reach her because she wasn't seen on the cameraShe was in the back room for amount of time and not at the front desk
Final Consumer Response /* (4200, 16, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is unacceptable and a complete avoidance of the facts of the caseNumber one, we want to be reimbursed for the money that was spent for rent at this motel, because of the bedbugs that infested our clothes and bit us all overThis complaint has nothing at all to do with my fiancé's employment there or notThat subject will be taken up with the proper authorities, i.e*** This is also about, the selling of bedbug infected mattresses to the public without disclosing that information to the buyerAs far as this business having any proof of any wrong doing or drinking or abscences from her post at the front desk, I would love to see itIt's impossible to have any proof, if it did't happenPlease provide the video evidence of her drinking on the job and her being away from the desk for two hoursIf, the business can't do that, then this is a mute pointOur resolution is still the sameWe want restitution and this business closed

Initial Business Response /* (1000, 5, 2016/05/16) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cableone.***
first of all I like to apologized to *** on this issue that he had to endure what happen on that eveningUnfortunately Once ***
checked in he told my FrontDesk worker he went by nearby restaurant to eat and return an hour and minutes laterHe also claimed that he never enter into the room but at the same time he said that it was unfit for a healthy person, We do have a policy which he signed stating that you once you checked in for twenty minutes there will be no refund

Initial Business Response /* (1000, 8, 2017/02/24) */
This guest [redacted] checked in on January 23rd 2017 and occupy room [redacted]
[redacted] checked in with the occupancy for only one guest in the room knowing that Sunrise Inn has a rate for one person and two people are more. Also Sunrise...

Inn is providing a weekly rate of one person for $199.99 plus tax and two people rate is $250.00plus tax and weekly guest does not entitle for any refund in case of guest leave earlier then the check out date.gUEST ONLY PAID $199.99 PLUS TAX FOR TWO WEEKS.
[redacted] had stayed at sunrise inn for full two weeks due to the fact that they were not entitled for any refund as per agreement. This guest not only stayed from January 23rd through February 7th 2017.
This guest had her HUSBAND also occupying room all the time and it was came to hotel's knowledge when her husband came at front desk and complaint that he cannot sleep due to the noise on the upper room, when House keepers were doing vacuums on the second floor rooms during the day her husband was get disturbed and when he complaint about the noise Front desk asked about the room he was occupying. He answered that he was in the room [redacted] . Front desk also asked his name and he was not on the list of occupant and he was not the guest of sunrise inn. This person was occupying room without making a payment and he was advised to send his wife who was renting room to come at front desk and resolve the issu by making payment which was difference of $50 plus tax for each week and the total for the two weeks was $111.96.
When Sunrise Inn advised the guest [redacted] about the balance she started abusing front desk person and started screaming using all kinds of bad words. She started making all kinds of complaint about head board was down and so on..Immediately sunrise inn Maintenance person visited her room and was found that there was no issue in her room head board was in a good condition. Guest just did not wanted to pay the right designated price and upon asking all complaint started. I wonder that sunrise inn is providing a clean and comfortable stay to everyone at a most reasonable rates in Joplin area and even though people does this kind of short cut which is not appreciated. I apologize to the guest as well as the Revdex.com Management for any inconvenience due to this complaint. This guest still owes money to us and We at Sunrise Inn take each and every complaint very serious but this guest complaint is not a valid complaint and unfortunately I do not have any credit for this guest. If I can be more helpful feels free to contact me.
Thank You
[redacted]
MANAGEMENT
Initial Consumer Rebuttal /* (3000, 12, 2017/03/01) */
If this establishment refuses to believe my legitimate complaints, I strongly urge the Revdex.com to review the recent complaints against the sunrise inn on Yelp or trip advisor. Several different travelers posted photographic evidence of the unacceptable living conditions of these rooms. One traveler included a picture of a used condom on the floor when they first entered their room. I wish I had read the reviews prior to staying at this hotel, otherwise I would have not even considered booking a room.
Final Business Response /* (4000, 16, 2017/03/16) */
Please accept my apology for any inconvenience .
In this case guest took advantage knowingly occupying more people and underpaid for the room rent which was due not only that they damage the room. There will be no refund or any kind of compensation provided to this guest due to the facts are all against this guest.It is verified that this is not a valid complain.
Thank You for your help.
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/12/15) */
unfortunately Im sorry to hear about Ms [redacted] complaint but these complaints came after the fact we had to charge for having a pet in the room which she denied at first ($50.00). The day before yesterday she came up and ask a new employee can...

she only pay 60 dollars toward a weekly stay which left a balance of $163.98. Ms [redacted] came up the day after her stay to get a key. I told Ms [redacted] at that time that we had to apply 60.00 she paid toward her stay which was $44.78 plus $10.00 for pet which came out to be $54.78 leaving her a refund of $5.22. She checked out later that night due to her having no money.
If Ms [redacted] will read at the bottom of her receipt which she sign it states GUEST AGREES TO PAY FULL AMOUNT AS LISTED IN THIS RECEIPT AT THE TIME OF CHECK IN. (So thereforth we can except partial payments)
The balance ms [redacted] shows do not include $50.00 weekly pet fee which would have brought her balance to (213.98)
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The money thing has nothing to do with my complaint. That was a separate situation and I went in a day early and paid 60 towards my room for the week and said I would be back in the next day as soon as I got off work to pay the remaining balance. Receipt in hand that shows I was good thru Dec 20th and what my remaining balance was. When I went in to pay it he said there's nothing I can do she shouldn't have let you pay like that so that 60 just went for one night and so I lost money.I asked to speak to the owner and he refused to give me their info and wouldn't take my info so they could reach me. I've heard from a few people that work or have worked there that they [redacted] their employees over worse than the customers. Also, my dog was paid up at that moment so the 50 for him wasn't due for a couple more days. And my original complaint is on the drugs and paraphernalia I found in my room and the blood all over the bathroom floor, shower and walls that the manager came up and looked at and said he would send the maintenance man up as well as housekeeping to clean it. I ended up having to clean someone else's blood up myself. When I told him that housekeeping never showed up he looked in his book and said that she said she cleaned the room and she didn't. I have a couple people including my dad who can verify this
Final Business Response /* (4000, 9, 2015/12/19) */
Sorry, Like I said before, the receipt clearly state. GUEST AGREES TO PAY FULL PAYMENT AS LISTED IN THE THIS RECEIPT AT THE THE TIME OF CHECK IN.
There forth there is NO BALANCE
As for the 60 dollars goes, she came in the night before her checkout to pay for the next following week.But she came in late that afternoon to get her key and that when I told her that amount was applied to her stay.
Final Consumer Response /* (4200, 11, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You are going around my complaint completely.. All you have anything to say about is the money you ripped me off. That's not even what my complaint is about. The receipt also shows my check out date as Dec 20th and my balance as 163.93 and when I went in and paid I was not told it couldn't be credited for me paying early or why would my receipt show me owing a balance? And why would I screw myself out of money when I worked my [redacted] off just to stay there just to make it to work every day. Now, back to my original complaint.. There were drugs in my room when I arrived and blood all over the bathroom from someone shooting up and I had to clean that all myself because you never sent anyone up and when I brought it to your attention, I also told u I was fresh in recovery trying to stay clean and I still had to clean some junkies blood up MYSELF

Initial Business Response /* (1000, 15, 2016/04/26) */
Initial Consumer Rebuttal /* (3000, 17, 2016/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No response is written in the blank.
Final Business Response /* (4000, 19, 2016/04/28) */
I spoke to...

[redacted] thru an employee and explain as to why that there will be no refund. Also [redacted] came a week earlier and look at a room and came the next week to check in.
Final Consumer Response /* (4200, 21, 2016/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Customer did not stay at this place. Waited for resolution which never came after many calls.
The room was "not available" that customer was shown earlier in the week which had the agreed-upon, and absolutely necessary refrigerator and microwave and TV that worked with remote. Nor were any such rooms with promised facilities. Manager was not present. Manager refused to answer all calls "if there is any problem call me," nor to clarify why the room was switched, or why an employee supposedly left in charge on Easter said she did not know how to reverse a card swipe for an entire week.