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East Park Motel

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East Park Motel Reviews (4)

So in response to this complaint I will agree on most itemsI sub contracted this job to someone who I was told knew what he was doing and gave me all his info and backgroundHe asked me questions which were for the job at hand and I thought he could handle the jobWhich after viewing with the customer it needed to be fixedI was originally told I was going to replace the tile myself and fix the situationI contactedon't he customer and asked for some time to get funds together to replace the tile, when I did I got no response from customer on fixing the situationNow I get a complaint after trying everything to regain the customers trust to finish the jobI would reimburse for the materials as previously discussed but will not reimburse for labor as it was agreed I would redo the job myself

So in response to this complaint I will agree on most itemsI sub contracted this job to someone who I was told knew what he was doing and gave me all his info and backgroundHe asked me questions which were for the job at hand and I thought he could handle the jobWhich after viewing with the customer it needed to be fixedI was originally told I was going to replace the tile myself and fix the situationI contactedon't he customer and asked for some time to get funds together to replace the tile, when I did I got no response from customer on fixing the situationNow I get a complaint after trying everything to regain the customers trust to finish the jobI would reimburse for the materials as previously discussed but will not reimburse for labor as it was agreed I would redo the job myself

I am rejecting this response because:
     The business response is factually inaccurate. October, 2016: We thought when we started the shower project that he would be doing the work.  Instead he subcontracted to ‘someone he was told knew what he was doing.’ He failed to supervise the work during installation. After he was paid he came to see the work and agreed it was substandard, and said he would “make it good” after he finished a different job. November, 2016: We attempted to contact him multiple times in November; left messages that were not returned. December 2016: We called Brent Dec. 6 and he answered his phone. We asked when he planned to fix the shower problem.  He said he was “just about to call Leon” but was driving so needed to hang up. Later in December, near Christmas, we received a voice mail from Brent saying he wanted to “make good” on the shower but had no money and had already paid the subcontractor; that he might have to declare bankruptcy and did not know when he could do the project. Received a text message from Brent  on December 27 wondering if we had received his phone message.  We replied on January 7, 2017 that we had received his message, and said we no longer trusted him and did not want him in our house again.  We told him we wanted our money back and no longer had any faith in him to do the work. Materials only for the project cost $1104.84

So in response to this complaint I will agree on most items. I sub contracted this job to someone who I was told knew what he was doing and gave me all his info and background. He asked me questions which were normal for the job at hand and I thought he could handle the job. Which after viewing with...

the customer it needed to be fixed. I was originally told I was going to replace the tile myself and fix the situation. I contactedon't he customer and asked for some time to get funds together to replace the tile, when I did I got no response from customer on fixing the situation. Now I get a complaint after trying everything to regain the customers trust to finish the job. I would reimburse for the materials as previously discussed but will not reimburse for labor as it was agreed I would redo the job myself.

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