[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] First of all, he mentioned I contracted 1/3/for months for my previous machineThat means lease will be finished 1/3/But he charged until 12/1/So he extra charged $(($47.95+tax) X months)I have bank statementAnd I never asked new equipment at allBut he came and asked sign (for second machine)some contract(Never explained about new contractJust free charge whenever I terminate)If you see the contract, only one person handwriting, he asked just sign & everything on the contract paper were blanked(I will send contract paper by mail)But right now leasing company ( [redacted] leasing systems,inc) asked I have to pay until lease terms (6/4/to 5/1/for months) But since I sign contract , he charged two machines (one for $47.95+tax & $70+tax)So I called to Mr Mike why charge two machines even I just use one machineHe said that he will money back $70+tax every single month until I useAnd he sent mail about Adjustment Transaction Listing( Iwill send copy by mail)But I talked to my lawyer last week showed paper which he sent to me that he gave to me my money backBut that is not a proof that he send my money back at allSo MrMike should explain exactly how much he gave to me money back since 6/4/I will attached my bank statement & his Adjustment Transaction Listing, but you can check the date which MrMike send my money back date I couldn't see any $deposit in my business accountAlso common sense person will you gladly pay two machine charge? Just he said he will money back another extra charge every single monthsAnd finally I contacted MrMike before I closed my business I will leave machine to my next doorAnd he said okBut he did not mentioned I have to pay $70+tax until this MayAnyway he had to pay rest of paymentBecause he has to money back for new machine.Also When I signed new machine he said that any time free of charge for terminationSo I reject his business responseIf he do not finish everything clear, I will suit him fraud contract & fraud receipt( [redacted] )
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] said this issue of the least deal was between [redacted] and ***That was not trueThe Lease deal was never mentioned by EPS Your partner ** [redacted] picked the busiest lunch time walked in and asked me to signHe said I need to sign this part to complete the switchEPS had never mentioned to me about *** with a very expensive noncancelable leaseBeside they were trying to hide it from meLater after I found out about the lease and the money drawing out from my account to [redacted] I was very upset and questioned EPS then [redacted] told me that the rate that I got from EPS is very low and that is the only way EPS would make money what...? Cheating and scam is the only way to make money? OK let me put it in a simple ways: I already have a credit card machine why would I need to leased the same one from [redacted] ? your answer my machine would not work with your systemThe credit card machine [redacted] only cost new $to buy why wolld I leased it for plus tax and insurance a month if I knew it? EPS was trying to hide it from customer like me [redacted] was never my problems because [redacted] was never contacting me and I had never contacted ***I was never knew about [redacted] and EPS never told me anything regarding the lease deal with ***4.Every one knows that [redacted] scamed thousand of pepple and small businesses with bad noncancelable lease deals but with the help of company like EPS [redacted] said the problem is between [redacted] and ***Well [redacted] your partner [redacted] and your company EPS was the one handed me this dealIt came directly from you not *** I ended up with a bad credit and had to settled and paid [redacted] $for a six month least of a $machine I wonder how much [redacted] pay you each time you help them get someone into this kind of dealHow much [redacted] paid you from the $they got from me? If you were hoest you would made more money from my business over these yearsBut of course It was your choice Regards, [redacted]
Dear ** [redacted] , Attached is a copy of the Complaint, along with my response to you dated June 6, I have no more information to share with you We've provided the facts of this case, and I stand by my statements in the above mentioned response If ** [redacted] wants to contact me directly to try to resolve this matter, please have him call my office at [redacted] Thank you [redacted] CEO East Payment Solutions Calhoun Place Ste Rockville, MD (O) ###-###-#### (C) ###-###-#### (F) ###-###-####
Date: Wed, Feb 17, at 3:PMSubject: RE: [redacted] To: [redacted] @myRevdex.com.org***,Regarding complaint reference # [redacted] I have just contacted the merchant and came to a resolutionPer the merchant request, we have refunded all monies owed to the merchant for the lease and merchant accountWe have agreed and have closed the complaint.The Revdex.com website would not allow me to reply or close the case out.Michael FCEOEast Payment Solutions [redacted] ***Rockville, MD ***(O) ###-###-####(C) ###-###-####(F) ###-###-####
From: < [redacted] @eastpayments.com>Date: Tue, Mar 31, at 9:AMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org> [redacted] was a customer of east payments solutions from 1/3/to 1/22/From the beginning ** [redacted] agreed to pay an equipment lease of $for months in exchange for a significantly lowered processing dealFor almost a year and a half this was an agreeable arrangement until on 6/4/ [redacted] requested a new machine from east paymentsAt this time he signed a new lease for the equipment at $for In October of the same year [redacted] called East Payments and stated that he was upset about having to pay two leasesIn light of this fact and because we wanted to ensure his satisfaction east payments agreed to refund [redacted] for one of the terminals on a monthly basis for as long as he was processing with usThis was in no way an assumption of the lease as all lease agreements are between the Business ( [redacted] ***) and the lease company ( [redacted] leasing)East Payments refunded [redacted] $during the time he processed with usThis was above and beyond our responsibilities as his service providerAs far as returning the equipment [redacted] did not contact us until after he had closed his business and instructed east payments that he had left his equipment with the business owner next doorAgain above and beyond our responsibility to this merchant we collected the equipment and sent it back to the leasing company to which he is still in contract [redacted] never called east payments to express his concern in this matter after closing his businessThis complaint is the first we have heard about itEast Payments did everything in our power to satisfy this customer during the almost 4yrs he processed with usThe terms of these lease payments were never in dispute until he closed his businessThat said the leases themselves are between [redacted] and the lease provider not east paymentsWe have closed his processing accountAs far as east payments is concerned our responsibilities to this customer have been met [redacted] should contact [redacted] Leasing in order to close these lease accounts.Michael FCEOEast Payment Solutions [redacted] ***Rockville, MD ***(O) ###-###-####(C) ###-###-####(F) ###-###-####
[redacted] The Revdex.com re: Consumer Complaint # [redacted] Business: [redacted] Owner: [redacted] , VA [redacted] Phone: ###-###-#### Dear ** [redacted] , On May 23, we received the above Merchant's Complaint to the Revdex.com I apologize for not getting back to you within ten days as I have been out of town and unable to research the facts of this matter until todayEast Payment Solutions, Incis in the business to provide merchant processing services We are a registered ISO/MSP of [redacted] Bank, N.A and [redacted] Corp [redacted] signed an agreement with East Payments to provide these merchant processing services on March 6, The contract documents include a Merchant Processing Agreement, Personal Guarantee, and Program Guide Confirmation Pages that were signed, and initialed by [redacted] Our Company worked to maintain a good business relationship with this Merchant, providing competitive rates and excellent customer service When any processing/transaction issues, questions or concerns arose, I personally, or my staff, worked closely with [redacted] Corpon [redacted] 's behalf to resolve these matters The equipment mentioned in this complaint, was leased by ** [redacted] , on March 6, 2012, through a Non Cancelable Equipment Lease with [redacted] , Inc This lease is between ** [redacted] and [redacted] Inc., New York, NY, ###-###-####, not with East Payments ** [redacted] signed and initialed a page Lease Agreement, Delivery and Acceptance Receipt for this equipment I personally spoke with ** [redacted] on numerous occasions about his Merchant Processing Services and Equipment East Payment Solutions offered [redacted] very competitive rates In fact, when [redacted] cancelled their Processing Account in September, 2012, ** [redacted] spoke to me about working with him in the future for a new restaurant he was opening I will be glad to provide ** [redacted] a copy of the Documents he signed I can be reached through our Headquarters Office at ###-###-#### if you have any questions Thank you [redacted] ***, CEO East Payment Solutions Rockville, MD [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] First of all, he mentioned I contracted 1/3/for months for my previous machineThat means lease will be finished 1/3/But he charged until 12/1/So he extra charged $(($47.95+tax) X months)I have bank statementAnd I never asked new equipment at allBut he came and asked sign (for second machine)some contract(Never explained about new contractJust free charge whenever I terminate)If you see the contract, only one person handwriting, he asked just sign & everything on the contract paper were blanked(I will send contract paper by mail)But right now leasing company ( [redacted] leasing systems,inc) asked I have to pay until lease terms (6/4/to 5/1/for months) But since I sign contract , he charged two machines (one for $47.95+tax & $70+tax)So I called to Mr Mike why charge two machines even I just use one machineHe said that he will money back $70+tax every single month until I useAnd he sent mail about Adjustment Transaction Listing( Iwill send copy by mail)But I talked to my lawyer last week showed paper which he sent to me that he gave to me my money backBut that is not a proof that he send my money back at allSo MrMike should explain exactly how much he gave to me money back since 6/4/I will attached my bank statement & his Adjustment Transaction Listing, but you can check the date which MrMike send my money back date I couldn't see any $deposit in my business accountAlso common sense person will you gladly pay two machine charge? Just he said he will money back another extra charge every single monthsAnd finally I contacted MrMike before I closed my business I will leave machine to my next doorAnd he said okBut he did not mentioned I have to pay $70+tax until this MayAnyway he had to pay rest of paymentBecause he has to money back for new machine.Also When I signed new machine he said that any time free of charge for terminationSo I reject his business responseIf he do not finish everything clear, I will suit him fraud contract & fraud receipt( [redacted] )
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] said this issue of the least deal was between [redacted] and ***That was not trueThe Lease deal was never mentioned by EPS Your partner ** [redacted] picked the busiest lunch time walked in and asked me to signHe said I need to sign this part to complete the switchEPS had never mentioned to me about *** with a very expensive noncancelable leaseBeside they were trying to hide it from meLater after I found out about the lease and the money drawing out from my account to [redacted] I was very upset and questioned EPS then [redacted] told me that the rate that I got from EPS is very low and that is the only way EPS would make money what...? Cheating and scam is the only way to make money? OK let me put it in a simple ways: I already have a credit card machine why would I need to leased the same one from [redacted] ? your answer my machine would not work with your systemThe credit card machine [redacted] only cost new $to buy why wolld I leased it for plus tax and insurance a month if I knew it? EPS was trying to hide it from customer like me [redacted] was never my problems because [redacted] was never contacting me and I had never contacted ***I was never knew about [redacted] and EPS never told me anything regarding the lease deal with ***4.Every one knows that [redacted] scamed thousand of pepple and small businesses with bad noncancelable lease deals but with the help of company like EPS [redacted] said the problem is between [redacted] and ***Well [redacted] your partner [redacted] and your company EPS was the one handed me this dealIt came directly from you not *** I ended up with a bad credit and had to settled and paid [redacted] $for a six month least of a $machine I wonder how much [redacted] pay you each time you help them get someone into this kind of dealHow much [redacted] paid you from the $they got from me? If you were hoest you would made more money from my business over these yearsBut of course It was your choice Regards, [redacted]
Dear ** [redacted] , Attached is a copy of the Complaint, along with my response to you dated June 6, I have no more information to share with you We've provided the facts of this case, and I stand by my statements in the above mentioned response If ** [redacted] wants to contact me directly to try to resolve this matter, please have him call my office at [redacted] Thank you [redacted] CEO East Payment Solutions Calhoun Place Ste Rockville, MD (O) ###-###-#### (C) ###-###-#### (F) ###-###-####
Date: Wed, Feb 17, at 3:PMSubject: RE: [redacted] To: [redacted] @myRevdex.com.org***,Regarding complaint reference # [redacted] I have just contacted the merchant and came to a resolutionPer the merchant request, we have refunded all monies owed to the merchant for the lease and merchant accountWe have agreed and have closed the complaint.The Revdex.com website would not allow me to reply or close the case out.Michael FCEOEast Payment Solutions [redacted] ***Rockville, MD ***(O) ###-###-####(C) ###-###-####(F) ###-###-####
From: < [redacted] @eastpayments.com>Date: Tue, Mar 31, at 9:AMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org> [redacted] was a customer of east payments solutions from 1/3/to 1/22/From the beginning ** [redacted] agreed to pay an equipment lease of $for months in exchange for a significantly lowered processing dealFor almost a year and a half this was an agreeable arrangement until on 6/4/ [redacted] requested a new machine from east paymentsAt this time he signed a new lease for the equipment at $for In October of the same year [redacted] called East Payments and stated that he was upset about having to pay two leasesIn light of this fact and because we wanted to ensure his satisfaction east payments agreed to refund [redacted] for one of the terminals on a monthly basis for as long as he was processing with usThis was in no way an assumption of the lease as all lease agreements are between the Business ( [redacted] ***) and the lease company ( [redacted] leasing)East Payments refunded [redacted] $during the time he processed with usThis was above and beyond our responsibilities as his service providerAs far as returning the equipment [redacted] did not contact us until after he had closed his business and instructed east payments that he had left his equipment with the business owner next doorAgain above and beyond our responsibility to this merchant we collected the equipment and sent it back to the leasing company to which he is still in contract [redacted] never called east payments to express his concern in this matter after closing his businessThis complaint is the first we have heard about itEast Payments did everything in our power to satisfy this customer during the almost 4yrs he processed with usThe terms of these lease payments were never in dispute until he closed his businessThat said the leases themselves are between [redacted] and the lease provider not east paymentsWe have closed his processing accountAs far as east payments is concerned our responsibilities to this customer have been met [redacted] should contact [redacted] Leasing in order to close these lease accounts.Michael F
CEOEast Payment Solutions [redacted] ***Rockville, MD ***(O) ###-###-####(C) ###-###-####(F) ###-###-####
[redacted] The Revdex.com re: Consumer Complaint # [redacted] Business: [redacted] Owner: [redacted] , VA [redacted] Phone: ###-###-#### Dear ** [redacted] , On May 23, we received the above Merchant's Complaint to the Revdex.com I apologize for not getting back to you within ten days as I have been out of town and unable to research the facts of this matter until todayEast Payment Solutions, Incis in the business to provide merchant processing services We are a registered ISO/MSP of [redacted] Bank, N.A and [redacted] Corp [redacted] signed an agreement with East Payments to provide these merchant processing services on March 6, The contract documents include a Merchant Processing Agreement, Personal Guarantee, and Program Guide Confirmation Pages that were signed, and initialed by [redacted] Our Company worked to maintain a good business relationship with this Merchant, providing competitive rates and excellent customer service When any processing/transaction issues, questions or concerns arose, I personally, or my staff, worked closely with [redacted] Corpon [redacted] 's behalf to resolve these matters The equipment mentioned in this complaint, was leased by ** [redacted] , on March 6, 2012, through a Non Cancelable Equipment Lease with [redacted] , Inc This lease is between ** [redacted] and [redacted] Inc., New York, NY, ###-###-####, not with East Payments ** [redacted] signed and initialed a page Lease Agreement, Delivery and Acceptance Receipt for this equipment I personally spoke with ** [redacted] on numerous occasions about his Merchant Processing Services and Equipment East Payment Solutions offered [redacted] very competitive rates In fact, when [redacted] cancelled their Processing Account in September, 2012, ** [redacted] spoke to me about working with him in the future for a new restaurant he was opening I will be glad to provide ** [redacted] a copy of the Documents he signed I can be reached through our Headquarters Office at ###-###-#### if you have any questions Thank you [redacted] ***, CEO East Payment Solutions Rockville, MD [redacted]