Please see attached:We have completed our review of [redacted]’s complaint. Our findings show that this patient had an appointment and upon check-in confirmed her demographics with an incorrect home address on her registration form. [redacted] was also given an estimate of her patient financial...
responsibility at the time of service. We mailed three statements (12/*/15, 1/*/16, and 2/*/16) which were returned by the post office for incorrect address.Our office called and left messages for the patient on 2/**/16 and 3/**/16. On 3/**/16 the patient returned our call and informed our office of her correct address and the office staff generated a statement on 3/**/16 for her records. A fourth statement was sent to her in the normal cycle run. We received her payment through the mail on 3/**/16. Her credit card payment was processed and posted the same day it was received on 3/**/16. It is the office policy to immediately process payments when received by mail or while speaking with the patient in order that we maintain privacy, confidentiality and security of their credit card information.We have contacted [redacted] to extend our apology for the inconvenience she experienced.
Please see attached:We have completed our review of [redacted]’s complaint. Our findings show that this patient had an appointment and upon check-in confirmed her demographics with an incorrect home address on her registration form. [redacted] was also given an estimate of her patient financial...
responsibility at the time of service. We mailed three statements (12/*/15, 1/*/16, and 2/*/16) which were returned by the post office for incorrect address.Our office called and left messages for the patient on 2/**/16 and 3/**/16. On 3/**/16 the patient returned our call and informed our office of her correct address and the office staff generated a statement on 3/**/16 for her records. A fourth statement was sent to her in the normal cycle run. We received her payment through the mail on 3/**/16. Her credit card payment was processed and posted the same day it was received on 3/**/16. It is the office policy to immediately process payments when received by mail or while speaking with the patient in order that we maintain privacy, confidentiality and security of their credit card information.We have contacted [redacted] to extend our apology for the inconvenience she experienced.