East Side Appliance

Initial Business Response /* (1000, 9, 2016/03/10) */
We had to order the partsI can't do anything until the manufacturer sends the partsOnce we received the parts, he was taken care ofHe was upset about having to wait for the parts, but I can't do anything about thatI explained to him that
he could buy the extended warranty for less of a price than he would have paid for the repairsHe told me he doesn't sign up for extended agreements

(The consumer indicated he/she DID NOT accept the response from the business.)
The response given by the business is falseI called the company today for the third time today in weeksI was given multiple excuses why I hadn't received a return callThis time I was told they didn't have the right number even though this was the third time I called the company, third time leaving a message, and third time I was given yet another excuseThe owner flat out lied when I asked about the estimateWe were told this would be a cheap and inexpensive fixFirst he said he couldn't give an estimate because he had no idea how much the second part costThen he said he did provide an estimate but only for the first part which was a $He never informed anyone of additional costs that we were charged such as shipping and handling??, the additional service call, the second part, and labor not being included in the first quoteI challenged him by reminding him that a moment earlier he stated he didn't know how much the second part cost so he said couldn't give an estimateThen he said he did provide an estimateWhich one is it? He continued to change his story every time I brought up another issueThis business owner has no problem lying to his customers, and when he gets caught in a lie, he simply changes his storyThis happened at least times during the conversation todayThis is the most unethical and fraudulent business I have ever dealt with, everAfter reading other reviews on multiple websites, this happens frequentlyHe has no business being in the customer service industryI am still looking for a partial refund since his charges were never explained and was a gross overcharge from the original "estimate."

Customer (X) called to set up and appointment to fix their ref and ovenThe customers report was that the ref was fluctuating in temperature, ice was frozen together, and water flow was slow(X) also informed customer that the oven needed to be worked on as well, because the light turns on when
she touches the ovenThe customer (X) never informed secretary about this being a rental property or that any work done would need to be authorized by someone else
Service Tech arrives to propertyChecks the oven and adjusted the switch- at no costThen the tech checked the refrigerator, which was hardly dispensing water from the dispenser as they explained and the ice in ice bucket was sticking together as they explainedTech pulled out unit and took off back cover to check water valve, while the customer watchedThere was barely any water coming out of the water valve, which confirmed that the water valve (Solenoid/inlet) was badWhile the tech had the unit pulled out, he noticed that the condenser fan was barley running in the back of the unit, and the condenser was blocked solidTech cleaned and vacuumed out the buildup on the condenserThe temperature fluctuations, were also confirmed by the ice clumping together and on these GE models when the condenser fan motor isn't working properly this indicates a bad mother boardWhich this information can be backed up with (http://***.html) websiteThe tech explained that this board would need to be replaced and it would approximately cost customer $185, which would not be including the price of the water valve (which could run up to $100), shipping and handling, service call, labor, or tax
The customer (X) confirmed that this would be okay and to proceed with the workThe tech came back to the office and ordered the parts per customer's requestOnce part came in the tech went out to put the parts on the unit, which is now currently working properlyOnce the call was completed, the customer informed the technician that they would be paying the bill which they did at a grand total of $Shipping $25, Service Call $80, Parts $255, Tax $22.57, and Labor $As far as we knew this was the customer's property, because before this point we were never informed about it being a rental property until a few days later when we received a call from OWNER
As stated, we received a call from OWNER who was very upsetShe claimed that we were over charging her for service and that the service was never authorizedShe asked to speak with the owner and wanted to get the charges adjusted accordinglyThis was the first point in which we learned about it being a rental property
My tech did tried to call OWNER back, but the number provided to us was wrongTherefore, we were waiting to hear back from herOn 12-3-15, I spoke with OWNER and got her number corrected and assured her that the owner would be giving her a call back at a suitable timeThe owner called her back with the hour that we received the correct contact number and tried to explain the following details with herOWNER stated, that she could have this same issue resolved under a hundred dollars, which the owner stated that that was indeed impossibleWe explained that there was nothing we could do for herThe customer (X) whom we were in contact with confirmed all the costs and agreed to the termsWe were never informed about needing authorization for any service and therefore cannot refund any moneyThe service that was completed and issues with unit were resolvedThis issue needs to be taken up with the tenant

(The consumer indicated he/she DID NOT accept the response from the business.)
The response given by the business is falseI called the company today for the third time today in weeks I was given multiple excuses why I hadn't received a return call This time I was told they didn't have the right number even though this was the third time I called the company, third time leaving a message, and third time I was given yet another excuse The owner flat out lied when I asked about the estimate We were told this would be a cheap and inexpensive fixFirst he said he couldn't give an estimate because he had no idea how much the second part cost Then he said he did provide an estimate but only for the first part which was a $ He never informed anyone of additional costs that we were charged such as shipping and handling??, the additional service call, the second part, and labor not being included in the first quoteI challenged him by reminding him that a moment earlier he stated he didn't know how much the second part cost so he said couldn't give an estimate Then he said he did provide an estimate Which one is it? He continued to change his story every time I brought up another issue This business owner has no problem lying to his customers, and when he gets caught in a lie, he simply changes his story This happened at least times during the conversation today This is the most unethical and fraudulent business I have ever dealt with, ever After reading other reviews on multiple websites, this happens frequently He has no business being in the customer service industry I am still looking for a partial refund since his charges were never explained and was a gross overcharge from the original "estimate."

Customer (X) called to set up and appointment to fix their ref and oven. The customers report was that the ref was fluctuating in temperature, ice was frozen together, and water flow was slow. (X) also informed customer that the oven needed to be worked on as well, because the light turns on when...

she touches the oven. The customer (X) never informed secretary about this being a rental property or that any work done would need to be authorized by someone else.
Service Tech arrives to property. Checks the oven and adjusted the switch- at no cost. Then the tech checked the refrigerator, which was hardly dispensing water from the dispenser as they explained and the ice in ice bucket was sticking together as they explained. Tech pulled out unit and took off back cover to check water valve, while the customer watched. There was barely any water coming out of the water valve, which confirmed that the water valve (Solenoid/inlet) was bad. While the tech had the unit pulled out, he noticed that the condenser fan was barley running in the back of the unit, and the condenser was blocked solid. Tech cleaned and vacuumed out the buildup on the condenser. The temperature fluctuations, were also confirmed by the ice clumping together and on these GE models when the condenser fan motor isn't working properly this indicates a bad mother board. Which this information can be backed up with (http://[redacted].html) website. The tech explained that this board would need to be replaced and it would approximately cost customer $185, which would not be including the price of the water valve (which could run up to $100), shipping and handling, service call, labor, or tax.
The customer (X) confirmed that this would be okay and to proceed with the work. The tech came back to the office and ordered the parts per customer's request. Once part came in the tech went out to put the parts on the unit, which is now currently working properly. Once the call was completed, the customer informed the technician that they would be paying the bill which they did at a grand total of $427.57 Shipping $25, Service Call $80, Parts $255, Tax $22.57, and Labor $45. As far as we knew this was the customer's property, because before this point we were never informed about it being a rental property until a few days later when we received a call from OWNER.
As stated, we received a call from OWNER who was very upset. She claimed that we were over charging her for service and that the service was never authorized. She asked to speak with the owner and wanted to get the charges adjusted accordingly. This was the first point in which we learned about it being a rental property.
My tech did tried to call OWNER back, but the number provided to us was wrong. Therefore, we were waiting to hear back from her. On 12-3-15, I spoke with OWNER and got her number corrected and assured her that the owner would be giving her a call back at a suitable time. The owner called her back with the hour that we received the correct contact number and tried to explain the following details with her. OWNER stated, that she could have this same issue resolved under a hundred dollars, which the owner stated that that was indeed impossible. We explained that there was nothing we could do for her. The customer (X) whom we were in contact with confirmed all the costs and agreed to the terms. We were never informed about needing authorization for any service and therefore cannot refund any money. The service that was completed and issues with unit were resolved. This issue needs to be taken up with the tenant.

Initial Business Response /* (1000, 9, 2016/03/10) */
We had to order the parts. I can't do anything until the manufacturer sends the parts. Once we received the parts, he was taken care of. He was upset about having to wait for the parts, but I can't do anything about that. I explained to him that...

he could buy the extended warranty for less of a price than he would have paid for the repairs. He told me he doesn't sign up for extended agreements.