East Side Automotive

Date: Wed, Sep 7, at 11:AMSubject: Complaint ID: [redacted] To: [email protected] have removed the following person’s information from our database There will be no further calls from our companyName: [redacted] Address: [redacted] ***Leesburg, VA ***Daytime Phone:###-###-####Evening Phone:None ProvidedFax:None ProvidedEmail: [redacted] @***.com Regards, Gary L

Date: Wed, Feb 15, at 7:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: Revdex.com Dear [redacted] ,I can’t figure out how to respond We will issue a refund for the down payment of the contract and release her from the contract.Gary L

A refund check was mailed on 11/24/We have since stopped payment on that check and sent another refund check earlier this weekPlease contact us on 1/2/if you still have not received the refundThank you

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date: Fri, Oct 20, at 11:AMSubject: RE: *** *** Rebuttal (***)To: *** *** *** ***: Here are the documents pertaining to this client and her complaintShe did not cancel the contract in the time frame allotted by law in MarylandPlease let me know if you have any additional questions or concerns here. Thank you very much. Best,Gary L***

The client told our Project Manager she was going to withdraw the complaintWe gave her the service policy which was in effect at the time of saleThe amount due of $is the standard fee for a service call after eight seasons or two yearsThe service has been scheduled and their should be no
further issues here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We will provide the services contracted for as per the agreementThe client did not cancel her order during the cancellation periodThe options are to complete the contract as agreed or to cancel the contract and pay liquidated damages of 25% as stated in the contractThis is a statement from the
client in a written complaint:"I know I was supposed to sign and submit the papers for cancellation until August as stated in the contract and I did not."

Date: Wed, Sep 7, 2016 at 11:12 AMSubject: Complaint ID: [redacted]To: [email protected] have removed the following person’s information from our database.  There will be no further calls from our company. Name:[redacted]Address:[redacted]Leesburg, VA [redacted]Daytime...

Phone:###-###-####Evening Phone:None ProvidedFax:None ProvidedEmail:[redacted]@[redacted].com Regards, Gary L

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please ensure that the business return the downpayment soonest and provide written documentation of release from contract.  
Regards,
[redacted]

Date: Wed, Feb 15, 2017 at 7:52 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Revdex.com Dear [redacted],I can’t figure out how to respond.  We will issue  a refund for the down...

payment of the contract and release her from the contract.Gary L

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
As stated in my original complaint, the business, during the time I was trying to cancel the project, misled me by:1) saying that I had to cancel with my agent; I was told that he was going to call me on the last day of the cancellation period. He did not and I had no other choice but to call the business again before 5pm as it was end of business day.2) upon calling the business by 5pm on said day, I talked to somebody, told them of the issue, and was told that the project was cancelled. I inquired about the refund of my original downpayment and was transferred to a voice mail box of the person in charge. I left voice messages for almost a week asking about this. At this time frame no communication was made.3) After a week, I received calls saying that the project was to be scheduled when I was already under the impression that project was cancelled and was just awaiting confirmation that my refund was going to be sent back.The owner also admitted that there was a miscommunication on their part. I really believe they delayed communicating with me when I wished to cancel the project as to get me under the technicality of not canceling, when in fact, I tried everything and communicated to them that I WANTED TO CANCEL.
Regards,
[redacted]

The information provided by the client in this complaint is not correct.  We have repeatedly tried to schedule the installation with the client and the client will not respond to our phone messages and emails.  Here is a record of our attempts. We are still ready and able to perform the...

services as per the contract.Kim H[redacted] has attached one email thread answering her questions, and Kim spoke with her on the phone immediately after the sale of her roof (and in the spring) explaining the change order and the brochures she was sending her by email and US postal service mail. Below are the attempts from our production department to install the roof:12/6 – 11am – called and left voicemail to schedule12/7 – 12pm – called and left voicemail to schedule12/8 – 9am – called and left voicemail to schedule12/8 – emailed Ameritech advised we left three voicemails and were having trouble reaching12/11 – 3pm – called again to try and schedule, no voicemail left