East Side Home Inspection

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We are sorry to hear you were disappointed in your first shipmentThe MSRP value of the gear sent to you (not from a discounted website, but the manufacturer directly) was $137.95.All of our subscriptions are auto renewing, as our website states, which is why you were billed a second time for the December shipmentThis can be cancelled any time prior to the first of the monthA refund for your December order has been approved, and will be issued to youI am also having Lea reach out to you to resolve the issue with the first cratePlease let us know if there is anything else we can do at this timeThank you

We apologize for our delay in response to your messagesWe have been working very hard to address every question that comes in, and we work in order of oldest to youngestAll our and month subscriptions are given a discount off the monthly price and are prepay only. I have issued a
refund for the remainder of your order and cancelled all future shipmentsPlease reach out if there is anything else we can doThank you!

The value of the gear chosen by our Special Ops veterans monthly is based on the MSRP value directly from the manufacturer, not a discounted websiteThe MSRP value of the Gerber Ghoststrike Punch knife was $and the custom sticker has a $valueSo the Standard Crate you paid $for had
an MSRP value of $56.00.It is extremely important to us that our customers are happy with their ordersWe do not accept returns on crates sent, however, I have issued you a full refund for your disappointmentPlease keep the crate on us instead of returning itI hope you enjoy the free gear, and thank you for your patience

Our gear is chosen and varies monthly depending on the manufacturer's MSRP values, not discounted websitesOur Special Ops veterans test and choose the gear monthlyThe gear you received (Neck Knife and Tactical Pen) had a total MSRP value of $This was sent out for our Standard Crate level
intro.Typically, we try very hard to work with our customers for them to be satisfied with their purchaseWe have had an unexpectedly high volume of inquiries this season, and are adjusting our staffing numbers due to the increaseI have issued a full refund to you for your disappointmentPlease allow a few business days for this to post to your account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

All our and month subscriptions are prepay onlyWe apologize for the delay in our response. Thank you so much for your patience as we are working very hard to get to everyone as quickly as possible while still providing excellent customer supportSince your first order has shipped, I
have cancelled the remainder of your shipments issued a refund to you for the remainder of the subscriptionYou may resubscribe for the monthly option if you would like to pay month to monthPlease reach out if there is anything else we can do for youThanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are sorry to hear you were disappointed in your first shipment. The MSRP value of the gear sent to you (not from a discounted website, but the manufacturer directly) was $137.95.All of our subscriptions are auto renewing, as our website states, which is why you were billed a second time for the...

December shipment. This can be cancelled any time prior to the first of the month. A refund for your December order has been approved, and will be issued to you. I am also having Lea reach out to you to resolve the issue with the first crate. Please let us know if there is anything else we can do at this time. Thank you.

I have reviewed your account and see that you emailed in when you mistakenly chose a prepay plan. All totals are generated with shipping costs prior to checking out and entering billing information. I am sorry if you missed seeing this when you made your purchase. Our customer support hours are...

Monday- Friday 9-5 EST. A full refund was already issued to you. If you have not received this refund, please contact your financial institution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

On 12/*/17 agent Sarah was in communications with you that she was looking into tracking your missing order. You were advised at that time that [redacted] may not have updated the tracking (due to the busy holiday time) and if it was not updated soon, she would reship the order to you. On 12/*/16...

Sarah requested a reship be sent to you with expedited shipping. It looks as though the package was lost somewhere between [redacted] and [redacted]. You responded to this message on 12/**. After contacting our shipping facility, your order should be assigned a tracking number today. Sarah is waiting for them to send it over before she can email this to you. Please rest assured, we are reshipping this order since it was lost in transit. We take this very seriously and choose to be responsible for any lost shipments that occur with [redacted] and [redacted]. You should be receiving your expedited tracking link in your email very soon. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
This company has already issued me a refund for 5/6 boxes and mailed the other box. They said they had already processed my order and they couldn’t stop it so that’s why I only got refunded for 5 of the 6. I’m ok with this. The box itself only had a knife in it. I don’t think it values as much but this is not the issue at hand and I am satisfied with their results. Thank you!