Weltman Home Services has diligently been trying to get the warranty/claim number from [redacted] [redacted] has been contacted several times with our request Due to the fact that we were not the installing contractor on [redacted] Generator it makes it a more difficult to retrieve any warranty/paperwork because we are not in original possession of it We are working diligently to have this issue resolved Weltman Home Services General Manager is in charge as the main point of contact and is very aware and working to get this completed
Complaint: ***
I am rejecting this response because:*** *** called Weltman to fix a clogged drain. The plumber *** snaked the pipe and broke it. He was negligent in breaking the pipe and caused it to leak. He then charged $7,to replace feet of pvc piping. This is 6x the amount supposed to be charged for this job. Also the reason for this complaint was his negligence and how he took advantage of these people. We are accepting the full refund but not their response to this complaint. The plumber also damaged the kitchen wall and floor in the process which has to be repaired by the homeowner. The company is fortunate that no legal action is being pursued
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I have repeatedly requested to speak with a manager at Weltman and have not heard from anyone. I have repeatedly called Weltman for updates and have not once heard from them proactively. Additionally, I have asked specifically to know what the *** claim is for and have not gotten any answers. No subcontractor has visited my house to diagnose the problem and nobody from Weltman has been able to explain a course of action aside from saying they've requested a claim number from ***. Additionally, I have no assurance from *** or any subcontractor they have hired that the issue with the generator is one that will be covered by the manufacturer warranty since the problem (per Weltman's admission) seems to be caused by their action after changing the oil
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have checked my mailbox including the junk mail and there is no email from the new jersey Revdex.com regarding my complaint The first email received was at 6:52 this morning Additionally, your website says wait weeks for a response There was no information passed onto me from Weltman There response was also inaccurate This was not justice Labor and paperwork do not amount to $ How could the replacement UNDER WARRANTY cost more than a new Hot Water Heater? This has not been resolved To summarize my complaint, in my opinion, this company does not deserve the AAA rating from the Revdex.com I was initially overcharged in by hundreds of dollars for a basic water heater after requesting a top of the line model and it was only after threatening to go to the Revdex.com that Weltman refunded some of the money Furthermore, after purchase of my new water heater and having other companies supply me with labor invoices for a water heater replacement that is UNDER WARRANTY, that I can say with certainty that Weltman's charge was at least $too much Keep in mind that in December a brand NEW water heater advertised on their website was $installed This is NOT A REPUTABLE company If you are a consumer and have a choice, TAKE YOUR BUSINESS SOMEWHERE ELSE!*** ***
Regards,
*** ***
We have been in constant contact with customerWe have informed him that due to the fact that this is a manufacturer warranty issue (company *** we are waiting from *** for the information We have requested the information several timesWe have also informed the customer that
should he lose power for any reason between now and the time that this is resolved we would take care of any power issues at him home with portable generators The General Manager of Weltman Home Services is working diligently on this case to have it resolved
We have been in correspondence with the customers grown children and have settled this matter We are waiting on a signed release from the son of the customer stating that he is agreeable with our terms and we are returning the full amount charged This is due to the fact that the son of
customer claims his elderly father has dementia and was unable at the time to make the correct decisions in his home repair needs Once I am in receipt of the signed release I will also send a copy of that to you at the Revdex.com If you have any additional questions please contact me at *** *** *** Thank you, *** ***
When we did the initial work in the customer in reference received a generous concession off the original price charged The estimate left on 12/15/was not just for the labor as statedIt also included pricing for transportation, handling, permit fee, warranty paperwork, assembly and
installation of components, scrap and waste removal
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please find the attached estimate that was provided to [redacted] on 12/15/14 in regards to replacing her hot water heater that was under warranty. As stated - the price quoted to [redacted] was for the labor only. The owner ([redacted]), and not the manufacturer, shall be liable for and shall pay for all charges for labor or other expenses incurred in the removal, repair or replacement of the water heater or any component part(s) claimed to be defective or any expense incurred to remedy any defect in the product. Such charges include:A). All freight, shipping, handling, delivery cost of forwarding a new water heater or replacement parts to the owner.B). All costs necessary or incidental in removing the defective water heater or component parts and installing a new water heater or component parts.C). Any material required to complete, and/or permits required for, installation of a new water heater or replacement partsD). All costs necessary or incidental in returning the defective water heater or component parts to a location designated by the manufacturerThe homeowner decided not to move forward with our proposed work. What is she looking for? As stated prior, on the original installation (6 years ago) we gave her a substantial refund on the original job due to the fact that she was unsatisfied. Please let me know if there is anything else needed from Weltman Home Services.Thank you.
Weltman Home Services has diligently been trying to get the warranty/claim number from [redacted] has been contacted several times with our request. Due to the fact that we were not the installing contractor on [redacted] Generator it makes it a more difficult to retrieve any warranty/paperwork because we are not in original possession of it. We are working diligently to have this issue resolved. Weltman Home Services General Manager is in charge as the main point of contact and is very aware and working to get this completed.
When [redacted] HVAC system was purchased in February 2015 it clearly states on the invoice that it was for 12 months financing. At completion of the installation Weltman Home Services turned all information over to the finance company, [redacted]. At this point, Weltman Home...
Services is no longer involved with the financing as this now becomes a contract between the customer ([redacted]) and [redacted]. What we do know is that [redacted] in turn sends out a welcome package along with their first invoice which would have arrived to [redacted] sometime in March, 2015. The [redacted] started receiving invoices every month outlining their payment terms and the program that they were enrolled in along with all the account information. As a courtesy Weltman Home Services did reach out to [redacted] to see if there was any leeway and at that time [redacted] informed us that the problem came from a late payment. [redacted] need to follow this complaint up directly with [redacted]. It is the responsibility of the consumer to make sure they read all of the payment terms and make timely payments in order avoid fines and penalties from the finance company.
I spoke in detail with customer on 11/2/16 and received his invaluable feedback based on his initial experience with Weltman Home Services. He agreed that his initial interaction with our HVAC technician was not what he was expecting, I explained that as a new customer we want our customers to...
be aware of the multitude of services we offer. I am satisfied in knowing that when we sent our second technician back, customer had very kind comments to share with me. I did refund customer a total of $73.83 per his request.
Weltman Home Services has diligently been trying to get the warranty/claim number from [redacted] [redacted] has been contacted several times with our request Due to the fact that we were not the installing contractor on [redacted] Generator it makes it a more difficult to retrieve any warranty/paperwork because we are not in original possession of it We are working diligently to have this issue resolved Weltman Home Services General Manager is in charge as the main point of contact and is very aware and working to get this completed
Complaint: ***
I am rejecting this response because:*** *** called Weltman to fix a clogged drain. The plumber *** snaked the pipe and broke it. He was negligent in breaking the pipe and caused it to leak. He then charged $7,to replace feet of pvc piping. This is 6x the amount supposed to be charged for this job. Also the reason for this complaint was his negligence and how he took advantage of these people. We are accepting the full refund but not their response to this complaint. The plumber also damaged the kitchen wall and floor in the process which has to be repaired by the homeowner. The company is fortunate that no legal action is being pursued
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I have repeatedly requested to speak with a manager at Weltman and have not heard from anyone. I have repeatedly called Weltman for updates and have not once heard from them proactively. Additionally, I have asked specifically to know what the *** claim is for and have not gotten any answers. No subcontractor has visited my house to diagnose the problem and nobody from Weltman has been able to explain a course of action aside from saying they've requested a claim number from ***. Additionally, I have no assurance from *** or any subcontractor they have hired that the issue with the generator is one that will be covered by the manufacturer warranty since the problem (per Weltman's admission) seems to be caused by their action after changing the oil
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have checked my mailbox including the junk mail and there is no email from the new jersey Revdex.com regarding my complaint The first email received was at 6:52 this morning Additionally, your website says wait weeks for a response There was no information passed onto me from Weltman There response was also inaccurate This was not justice Labor and paperwork do not amount to $ How could the replacement UNDER WARRANTY cost more than a new Hot Water Heater? This has not been resolved To summarize my complaint, in my opinion, this company does not deserve the AAA rating from the Revdex.com I was initially overcharged in by hundreds of dollars for a basic water heater after requesting a top of the line model and it was only after threatening to go to the Revdex.com that Weltman refunded some of the money Furthermore, after purchase of my new water heater and having other companies supply me with labor invoices for a water heater replacement that is UNDER WARRANTY, that I can say with certainty that Weltman's charge was at least $too much Keep in mind that in December a brand NEW water heater advertised on their website was $installed This is NOT A REPUTABLE company If you are a consumer and have a choice, TAKE YOUR BUSINESS SOMEWHERE ELSE!*** ***
Regards,
*** ***
We have been in constant contact with customerWe have informed him that due to the fact that this is a manufacturer warranty issue (company *** we are waiting from *** for the information We have requested the information several timesWe have also informed the customer that
should he lose power for any reason between now and the time that this is resolved we would take care of any power issues at him home with portable generators The General Manager of Weltman Home Services is working diligently on this case to have it resolved
We have been in correspondence with the customers grown children and have settled this matter We are waiting on a signed release from the son of the customer stating that he is agreeable with our terms and we are returning the full amount charged This is due to the fact that the son of
customer claims his elderly father has dementia and was unable at the time to make the correct decisions in his home repair needs Once I am in receipt of the signed release I will also send a copy of that to you at the Revdex.com If you have any additional questions please contact me at *** *** *** Thank you, *** ***
When we did the initial work in the customer in reference received a generous concession off the original price charged The estimate left on 12/15/was not just for the labor as statedIt also included pricing for transportation, handling, permit fee, warranty paperwork, assembly and
installation of components, scrap and waste removal
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please find the attached estimate that was provided to [redacted] on 12/15/14 in regards to replacing her hot water heater that was under warranty. As stated - the price quoted to [redacted] was for the labor only. The owner ([redacted]), and not the manufacturer, shall be liable for and shall pay for all charges for labor or other expenses incurred in the removal, repair or replacement of the water heater or any component part(s) claimed to be defective or any expense incurred to remedy any defect in the product. Such charges include:A). All freight, shipping, handling, delivery cost of forwarding a new water heater or replacement parts to the owner.B). All costs necessary or incidental in removing the defective water heater or component parts and installing a new water heater or component parts.C). Any material required to complete, and/or permits required for, installation of a new water heater or replacement partsD). All costs necessary or incidental in returning the defective water heater or component parts to a location designated by the manufacturerThe homeowner decided not to move forward with our proposed work. What is she looking for? As stated prior, on the original installation (6 years ago) we gave her a substantial refund on the original job due to the fact that she was unsatisfied. Please let me know if there is anything else needed from Weltman Home Services.Thank you.
Weltman Home Services has diligently been trying to get the warranty/claim number from [redacted] has been contacted several times with our request. Due to the fact that we were not the installing contractor on [redacted] Generator it makes it a more difficult to retrieve any warranty/paperwork because we are not in original possession of it. We are working diligently to have this issue resolved. Weltman Home Services General Manager is in charge as the main point of contact and is very aware and working to get this completed.
When [redacted] HVAC system was purchased in February 2015 it clearly states on the invoice that it was for 12 months financing. At completion of the installation Weltman Home Services turned all information over to the finance company, [redacted]. At this point, Weltman Home...
Services is no longer involved with the financing as this now becomes a contract between the customer ([redacted]) and [redacted]. What we do know is that [redacted] in turn sends out a welcome package along with their first invoice which would have arrived to [redacted] sometime in March, 2015. The [redacted] started receiving invoices every month outlining their payment terms and the program that they were enrolled in along with all the account information. As a courtesy Weltman Home Services did reach out to [redacted] to see if there was any leeway and at that time [redacted] informed us that the problem came from a late payment. [redacted] need to follow this complaint up directly with [redacted]. It is the responsibility of the consumer to make sure they read all of the payment terms and make timely payments in order avoid fines and penalties from the finance company.
I spoke in detail with customer on 11/2/16 and received his invaluable feedback based on his initial experience with Weltman Home Services. He agreed that his initial interaction with our HVAC technician was not what he was expecting, I explained that as a new customer we want our customers to...
be aware of the multitude of services we offer. I am satisfied in knowing that when we sent our second technician back, customer had very kind comments to share with me. I did refund customer a total of $73.83 per his request.