East Tennessee Nephrology

GSM has spoken with customer and resolved this matterThank you Best Regards, [redacted] ***

We spoke to this customer around a week ago, we performed a recall and the next day customer called stating the vehicle would not start, We had the vehicle towed on so we could check the concern, when the vehicle came to dealer it appeared to be a key issue, we asked the customer if he had a 2nd key and he did, when we used his 2nd key the vehicle started right up, I advised him the recall had nothing to do with the key fob not working, he still has the original key the vehicle came with from 2006, fob is missing a button also, I advised the customer if he wanted to purchase a key fob I would waive the cost for programming as a goodwill gesture, he stated he could not do it at that time, but he just wanted to talk to me because his wife asked him to come talk to us I also had to take care the cost of the tow even though it was nothing we did to the vehicle Thank You

We repaired some wires that had corrosion from the batteryWe called the customer to advise her of the situation and she will be picking up the vehicle today.Thank you

Complaint: ***
I am rejecting this response because:From: *** *** [mailto:***] Sent: Thursday, May 05, 12:PM To: info Subject:
Case # *** This case has not been resolvedPlease look into thisLone Star Chrysler, Dodge, Jeep, Ram has been very unprofessionalThey claim they spoke with me for a resolution which was a lie
Regards,
*** ***

We are in the process of trying to reach out to the customer to resolve the issue once more Best Regards, *** ** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]

An appointment has been made with Mr. [redacted]  for Friday June 26th, 2015 to sit down, talk and try to resolve this matter. Here at Lone Star Chrysler Dodge Jeep we strive to meet out customer's needs.

GSM has spoken with customer and resolved this matter. Thank you.   Best Regards, [redacted]

We spoke to this customer around a week ago, we performed a recall and the next day customer called stating the vehicle would not start, We had the vehicle towed on so we could check the concern, when the vehicle came to dealer it appeared to be a key issue, we asked the customer if he had a 2nd key...

and he did, when we used his 2nd key the vehicle started right up, I advised him the recall had nothing to do with the key fob not working, he still has the original key the vehicle came with from 2006, fob is missing a button also, I advised the customer if he wanted to purchase a key fob I would waive the cost for programming as a goodwill gesture, he stated he could not do it at that time, but he just wanted to talk to me because his wife asked him to come talk to us.  I also had to take care the cost of the tow even though it was nothing we did to the vehicle.   Thank You.

We have contacted the customer in regards to resolving the issue. We asked him to bring a receipt of his radar detector in order to reimburse him, he agreed and was satisfied that we contacted him, are willing to reimburse him, and resolve this issue.