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East Texas Engraving & Wrapz, Inc.

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Reviews East Texas Engraving & Wrapz, Inc.

East Texas Engraving & Wrapz, Inc. Reviews (5)

I purchased a hose that had a year warranty and it didn't even last years At the time of purchase I bought Flexon hoses Wonder how much longer the second hose will lastFlexon received via UPS ( Tracking # 1Z5AR379***6) on 6/7/ a package from me with the two ends of a hose, copy of receipt and, a copy of their 5yrwarranty for replacement on a fthose Hose purchased 7/12/The metal on one end blew offThey never acknowledge receipt of the UPS package I called and was told they promptly ship replacementsOn second call 6/I was told the guy that ships returns tomorrow from vacation 6/I left him a phone message requesting call back and update on replacementAlso 6/I used their "Contact" form requesting same info They do not return calls or respond to contact form So far I am out $+ $tax for purchase and $cost to ship parts for claim for replacement

I purchased a Flexon water hose from Costco
The hose has been labelled as "Made in USA" and "Lifetime warranty"
My first hose had some manufacturing defects therefore I returned to Costco and repurchased
My second hose worked for barely years and it started to bulge and has leaked There is clearly a manufacture defect
On the warranty website, it mentions to send in a picture of the hose damage which I did The issue now is that they need me to fully cut the hose as well Unfortunately I water my lawn daily and rely heavily on the hose
I sent them an email to ask about the turnaround time after I submit the pictures of my hose cut on both end but I have not got a response I have no issues cutting the hose to obtain warranty but fear after cutting, they will not honor the warranty or it will take months which makes the warranty useless
My complaint at this time is a lack of response from this company

Bought a garden hose because it said it was kink resistantADVERTISING!
All it does is kink

I purchased one of your commercial grade garden hose which included a lifetime warranty Please advise how to get this replaced ASAP , its a 100'
Thanks,
*** *** 
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On August 22, 2016, I returned two (2) hoses to Flexon Industries; *** *** *** ***, NJ because they leakedThese hoses are under warrantyI called Flexon prior to returning the hoses to see what the return policy wasI was instructed to cut off the male/female couplings of the defective hoses and include these w/the parts of the defective hose; include a copy of the dated sales receipt; a copy of the warranty on the packaging and mail to the address aboveThe defective hoses were delivered to Flexon on August 24, On September 28, 2016, I received one replacement hoseOn 09/29/2016, I faxed a note to Flexon asking what "the status was of the replacement hose for the second hose I had returned." No response from FlexonI tried repeatedly to contact Flexon via phone only to get a recording instructing me to leave a message at which time the line would disconnectOn 10/18/@ 1:pm EDT, I spoke with "Anna" who said she would call back with the status of th

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