East Valley Nissan

Like we already stated Mr [redacted] agree on a price before he took the vehicle to his mechanic, after he came back and talk to some of our guys in the service department Mr [redacted] and my Sales Manager agree on a $discount to set everything, money the later the customer was going to use to fix his concerns with the vehicle (for his peace of mind ) because the vehicle was in perfect running conditions.Thanks

The Assistant Service manager has to be unqualified for the job if he doesn't know what sealed ball joints are, how they work, and what happens when the boots deteriorate and crack There was no $adjustment, which I would have agreed to had it been madeI did not argue with them at the time because I was undergoing a diabetic issue which needed attention We had previously agreed to an $out the door price before the inspection, and we wrote a check out for that amount I certainly cannot guess as to the Sales Managers reasons for his story, but I would certainly not recommend this dealership to anyone at any time Very disappointed

To Whom It May Concern, Mr*** came back to the dealership after having his mechanic look at the Explorer, and spoke with Blake C***, the Sales Manager Blake then brought Mrand Mrs*** back to our Service department and spoke with Adam, my Assistant Service Manager;which
then went out into the service bay where they had the vehicle up on a lift, and spoke to our mechanic FelixRemarks from Adam, my Assistant Service Manager: "We began discussing what they were told by another after market shopThat shop claimed that the vehicle was in good running order,and that they would RECOMMEND to replace the control arm bushings, but they were not neededWe had a pleasant conversation,the older gentleman said that he worked at a service station when he was younger so he was familiar with servicing and repairing vehiclesFelix had said (almost word for word) "I'm not going to talk bad about another shopDifferent shops will recommend different repairs based on time and mileage and condition,and that is something that their managers set up." We then began to show the customer that there was no visible play in the control arms and the ball joints The boots were visually torn The ball joints are sealed and there is no grease that can be added to themWe had a large pry bar and showed on multiple areas that the joints, and arms are good After the vehicle was lowered, the customer had a few questions under the hoodThe other shop said that there was dye under the hood on the abs/ hcu controllerThere was an AC system repair, and dye is the ac system to detect leaksWe had to replace an AC line that ran across the engine bay, and the dye in the system must have leaked in that areaWe all assumed that the detail job performed under the hood was lack luster, but no further concern was indicated." After leaving the Service department, the customers continued with Blake where they continued to discuss the purchase of the vehicleBlake then discounted the prices of the vehicle down by $400.00, and Mrand Mrs*** agreed to continue with the purchase of the vehicleMrand Mrs*** continued to Finance where they signed the paperwork to purchase the vehicleAt no time during signing for their purchase was the repair brought up againIf Mr*** was not happy with the situation, I don't understand why he would have signed his paperwork to complete the purchase. We try very hard to make every customer here happy,and we are disappointed to hear Mr*** is unhappyHowever, we did everything we said we would do during the sale of this vehicle.If you have any further questions or concerns, please feel free to contact me at ***

Like we already stated Mr*** agree on a price before he took the vehicle to his mechanic, after he came back and talk to some of our guys in the service department Mr*** and my Sales Manager agree on a $discount to set everything, money the later the customer was going to use to fix his concerns with the vehicle (for his peace of mind ) because the vehicle was in perfect running conditions.Thanks

The fact of the matter is that Quinn called me and told me to bring my Versa in for a trade that would not impact my payment, the way the dealership went about the whole process back and forth and the way I ended up with my carpayment almost double is my complaintIt was the way in which
they enticed me do come in,, keeping me there until almost 11p and advising me I could refinance with my credit union after one payment and have my payment about the same, except for the extended warranty, which I knew would add to my payment, I didn't realize at the time I would be so upside down in my Versa, having everything shoved at me to sign so everyone could go homeI was brought in under pretenses..I am stuck with a payment I cannot afford and cannot refinance do to them adding on what I still owed for my Versa, after giving them a down payment for thatI tried times to reach out to the finance manager and they never took my calls, always asked for a call back number but never once did anyone return my callI stopped in once and everyone was busyExtremely bad customer service

The Assistant Service manager has to be unqualified for the job if he doesn't know what sealed ball joints are, how they work, and what happens when the boots deteriorate and crack.  There was no $400 adjustment, which I would have agreed to had it been made. I did not argue with them at the time because I was undergoing a diabetic issue which needed attention.  We had previously agreed to an $8000 out the door price before the inspection, and we wrote a check out for that amount.  I certainly cannot guess as to the Sales Managers reasons for his story, but I would certainly not recommend this dealership to anyone at any time.   Very disappointed.