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East Valley Spine and Sports

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East Valley Spine and Sports Reviews (3)

This email is in response to complaint ID [redacted] , letter received October 1, The billing department received a call from [redacted] September 9, 2014, requesting an itemized statement of charges for date of service July 23, When reviewing the account, I noticed that the chart notes were not completed and closed by our Physician, therefore not allowing our Practice Manager to code and bill the date of service in questionI sent an email to our Practice Administrator, September 9th 2014, immediately following the request from [redacted] ***I made her aware I would try to get this resolved and completed as soon as possibleBetween the dates of Sept 9th and Sept 16th [redacted] contacted me 2-additional times requesting this informationI stated that our Practice Manager was aware and working on the issueShe threatened at that time to call the Revdex.com and complainAlthough that is her right to do so, I felt was not warranted as we were aware and working on the issue I stayed in close contact with our Practice Administrator to get the issue resolved and checked [redacted] ’s account daily to see if charges were posted so I could send her an itemized statementI was notified September 22nd that the itemized statement was completeI mailed the itemized statement to [redacted] September 23rd From start to finish, we completed the patient’s request within a two week time frame and it is unfortunate the patient was not satisfied with the outcomeWe strive to provide excellent customer service and ultimately want the patient to walk away feeling good about their experienceOur staff is knowledgeable and will go above and beyond to resolve any issue We will continue to strive to improve in every aspect of our businessThank you,

This email is in response to complaint ID [redacted], letter received October 1, 2014. The billing department received a call from [redacted] September 9, 2014, requesting an itemized statement of charges for date of service July 23, 2014. When reviewing the account, I noticed that the chart notes...

were not completed and closed by our Physician, therefore not allowing our Practice Manager to code and bill the date of service in question. I sent an email to our Practice Administrator, September 9th 2014, immediately following the request from [redacted]. I made her aware I would try to get this resolved and completed as soon as possible. Between the dates of Sept 9th and Sept 16th 2014 [redacted] contacted me 2-3 additional times requesting this information. I stated that our Practice Manager was aware and working on the issue. She threatened at that time to call the Revdex.com and complain. Although that is her right to do so, I felt was not warranted as we were aware and working on the issue.  I stayed in close contact with our Practice Administrator to get the issue resolved and checked [redacted]’s account daily to see if charges were posted so I could send her an itemized statement. I was notified September 22nd that the itemized statement was complete. I mailed the itemized statement to [redacted] September 23rd 2014. From start to finish, we completed the patient’s request within a two week time frame and it is unfortunate the patient was not satisfied with the outcome. We strive to provide excellent customer service and ultimately want the patient to walk away feeling good about their experience. Our staff is knowledgeable and will go above and beyond to resolve any issue.  We will continue to strive to improve in every aspect of our business. Thank you,

This email is in response to complaint ID [redacted], letter received October 1, 2014. The billing department received a call from [redacted] September 9, 2014, requesting an itemized statement of charges for date of service July 23, 2014. When reviewing the account, I noticed that the chart notes...

were not completed and closed by our Physician, therefore not allowing our Practice Manager to code and bill the date of service in question. I sent an email to our Practice Administrator, September 9th 2014, immediately following the request from [redacted]. I made her aware I would try to get this resolved and completed as soon as possible. Between the dates of Sept 9th and Sept 16th 2014 [redacted] contacted me 2-3 additional times requesting this information. I stated that our Practice Manager was aware and working on the issue. She threatened at that time to call the Revdex.com and complain. Although that is her right to do so, I felt was not warranted as we were aware and working on the issue.  I stayed in close contact with our Practice Administrator to get the issue resolved and checked [redacted]’s account daily to see if charges were posted so I could send her an itemized statement. I was notified September 22nd that the itemized statement was complete. I mailed the itemized statement to [redacted] September 23rd 2014. From start to finish, we completed the patient’s request within a two week time frame and it is unfortunate the patient was not satisfied with the outcome. We strive to provide excellent customer service and ultimately want the patient to walk away feeling good about their experience. Our staff is knowledgeable and will go above and beyond to resolve any issue.  We will continue to strive to improve in every aspect of our business. Thank you,

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