East Valley Women's Medical Group

First of all, let me say that I have never heard of any doctor's office rescheduling their patients because the computer system needs to upgraded. This is disgraceful and despicable, not to mention unprofessional and a sign of horrible office and time management. I don't work in the medical field, but even the company I work for knows not to disrupt service to the people during business hours. A doctor's office though? That helps pregnant women and women with potentially harmful ovarian conditions, etc? You're sorry for the inconvenience? Wow...
Secondly, I have been a patient of Dr. [redacted] since 2006. She was the doctor that basically saved my life after I landed in the emergency room with internal bleeding, laid there for 13 hours before they figured out that my right ovary was causing the bleed, and she was called in to surgically repair the injury because I had already lost four pints of blood. I have been her patient ever since. I have trusted her with my medical history and until now I have always been proud to be her patient and refer others to her. But my experience from April 22nd until today has irreversibly tainted my opinion of her and her office staff.
For several weeks I have been in pain in the lower abdomen. After feeling some lumps in the area, I went to my primary care physician who felt the lumps as well and ordered a CT Scan. The Scan was completed on April 18th and I received a call with the results from them on April 22nd. I immediately called EVWMG as I have always done because Dr. [redacted] knows my history and would know what to do. However, I was told that I would be treated as a new patient, even though I was in the system, because I hadn't been there in two years and she won't see new patients without first running them through the physicians assistant. I was also told, despite my situation and the pain I have been in, that I could not be seen for an ultra sound until May 8th. I held back my frustration and agreed to this because, well... I trusted Dr. [redacted] and I was willing to wait. I have endured pain and patiently waited for my scheduled appointment, and today I'm told, "we're sorry. We have to fix our computers. Please call and reschedule."
What an incompetent and negligent outfit this medical group has become. I am certain I am not the only patient with ovarian cysts that took a sideline to computer upgrades. I am certain there are many more women that were shoved to the sidelines for a reason far less important than their health and the health of their unborn babies. I can only hope that Dr. [redacted] is somehow unaware of the type of management she has running her office, but even then I suppose that would be a testament to her own negligence. If she is aware of this, then I would have to say, her quality of service and care for her patients has severely diminished since 2006. Either way, do not bother calling to try and reschedule (not that you would even try, as I called twice after receiving your voicemail and it's now after 6:00 p.m. and I received no answer to my rather frustrated and deeply perturbed messages, I suppose I would be afraid to call me back as well, as I was ready to address your incompetence on the phone). Consider yourselves removed from my preferred list of doctors.

First of all, let me say that I have never heard of any doctor's office rescheduling their patients because the computer system needs to upgraded. This is disgraceful and despicable, not to mention unprofessional and a sign of horrible office and time management. I don't work in the medical field, but even the company I work for knows not to disrupt service to the people during business hours. A doctor's office though? That helps pregnant women and women with potentially harmful ovarian conditions, etc? You're sorry for the inconvenience? Wow...
Secondly, I have been a patient of Dr. [redacted] since 2006. She was the doctor that basically saved my life after I landed in the emergency room with internal bleeding, laid there for 13 hours before they figured out that my right ovary was causing the bleed, and she was called in to surgically repair the injury because I had already lost four pints of blood. I have been her patient ever since. I have trusted her with my medical history and until now I have always been proud to be her patient and refer others to her. But my experience from April 22nd until today has irreversibly tainted my opinion of her and her office staff.
For several weeks I have been in pain in the lower abdomen. After feeling some lumps in the area, I went to my primary care physician who felt the lumps as well and ordered a CT Scan. The Scan was completed on April 18th and I received a call with the results from them on April 22nd. I immediately called EVWMG as I have always done because Dr. [redacted] knows my history and would know what to do. However, I was told that I would be treated as a new patient, even though I was in the system, because I hadn't been there in two years and she won't see new patients without first running them through the physicians assistant. I was also told, despite my situation and the pain I have been in, that I could not be seen for an ultra sound until May 8th. I held back my frustration and agreed to this because, well... I trusted Dr. [redacted] and I was willing to wait. I have endured pain and patiently waited for my scheduled appointment, and today I'm told, "we're sorry. We have to fix our computers. Please call and reschedule."
What an incompetent and negligent outfit this medical group has become. I am certain I am not the only patient with ovarian cysts that took a sideline to computer upgrades. I am certain there are many more women that were shoved to the sidelines for a reason far less important than their health and the health of their unborn babies. I can only hope that Dr. [redacted] is somehow unaware of the type of management she has running her office, but even then I suppose that would be a testament to her own negligence. If she is aware of this, then I would have to say, her quality of service and care for her patients has severely diminished since 2006. Either way, do not bother calling to try and reschedule (not that you would even try, as I called twice after receiving your voicemail and it's now after 6:00 p.m. and I received no answer to my rather frustrated and deeply perturbed messages, I suppose I would be afraid to call me back as well, as I was ready to address your incompetence on the phone). Consider yourselves removed from my preferred list of doctors.

Was referred to this facility from my doctor! Called to make an appointment for my daughter! Scheduled her for a month away and she was having bleeding issues! They tell me to show up early for the appointment! Her appt was at 11am and I showed up at 10:30 as instructed! Did not get seen until 12:00pm! I waited over an hour and a half to be seen! I will be reporting this to my doctor and also their office manager! This is ridiculous! Why tell people to show up early if your going to take an hour to have them seen? Horrible place I will never go back!

First of all, let me say that I have never heard of any doctor's office rescheduling their patients because the computer system needs to upgraded. This is disgraceful and despicable, not to mention unprofessional and a sign of horrible office and time management. I don't work in the medical field, but even the company I work for knows not to disrupt service to the people during business hours. A doctor's office though? That helps pregnant women and women with potentially harmful ovarian conditions, etc? You're sorry for the inconvenience? Wow...
Secondly, I have been a patient of Dr. [redacted] since 2006. She was the doctor that basically saved my life after I landed in the emergency room with internal bleeding, laid there for 13 hours before they figured out that my right ovary was causing the bleed, and she was called in to surgically repair the injury because I had already lost four pints of blood. I have been her patient ever since. I have trusted her with my medical history and until now I have always been proud to be her patient and refer others to her. But my experience from April 22nd until today has irreversibly tainted my opinion of her and her office staff.
For several weeks I have been in pain in the lower abdomen. After feeling some lumps in the area, I went to my primary care physician who felt the lumps as well and ordered a CT Scan. The Scan was completed on April 18th and I received a call with the results from them on April 22nd. I immediately called EVWMG as I have always done because Dr. [redacted] knows my history and would know what to do. However, I was told that I would be treated as a new patient, even though I was in the system, because I hadn't been there in two years and she won't see new patients without first running them through the physicians assistant. I was also told, despite my situation and the pain I have been in, that I could not be seen for an ultra sound until May 8th. I held back my frustration and agreed to this because, well... I trusted Dr. [redacted] and I was willing to wait. I have endured pain and patiently waited for my scheduled appointment, and today I'm told, "we're sorry. We have to fix our computers. Please call and reschedule."
What an incompetent and negligent outfit this medical group has become. I am certain I am not the only patient with ovarian cysts that took a sideline to computer upgrades. I am certain there are many more women that were shoved to the sidelines for a reason far less important than their health and the health of their unborn babies. I can only hope that Dr. [redacted] is somehow unaware of the type of management she has running her office, but even then I suppose that would be a testament to her own negligence. If she is aware of this, then I would have to say, her quality of service and care for her patients has severely diminished since 2006. Either way, do not bother calling to try and reschedule (not that you would even try, as I called twice after receiving your voicemail and it's now after 6:00 p.m. and I received no answer to my rather frustrated and deeply perturbed messages, I suppose I would be afraid to call me back as well, as I was ready to address your incompetence on the phone). Consider yourselves removed from my preferred list of doctors.

Was referred to this facility from my doctor! Called to make an appointment for my daughter! Scheduled her for a month away and she was having bleeding issues! They tell me to show up early for the appointment! Her appt was at 11am and I showed up at 10:30 as instructed! Did not get seen until 12:00pm! I waited over an hour and a half to be seen! I will be reporting this to my doctor and also their office manager! This is ridiculous! Why tell people to show up early if your going to take an hour to have them seen? Horrible place I will never go back!

Review: On November 20, 2013, I went into the office to receive blood work for a routine hormone panel I was coming in on a monthly basis with [redacted]. On this appointment I was rescheduled to Dr. [redacted] for the appointment. I had been going to this office for years seeing [redacted] and had only see Dr. [redacted] my first visit into the office. Dr. [redacted] did not know the history of what [redacted] was working on with me in the office. I told her I was in for my monthly routine blood work for a hormone panel, due to my levels being low from a medications I was put on. Dr. [redacted] agreed that I was doing these hormone panels in the past. I left the office knowing I would not owe anything for the blood work. I never had a problem before with billing when I was in for these appointments. About a month later I received a $1,225 bill for the routine blood work. I called the insurance company in regards to the bill. They stated the bill was for sexual dysfunction which my insurance did not cover, I was never in the office for sexual dysfunction. The insurance company told me it can simply be fixed, it was a coding error on the doctors end and that Dr. [redacted] could simply go back and fix the error and resubmit the blood work as a hormone panel. As well by [redacted], the company that did the blood testing, I called them with the issue, sense the billing is from [redacted]. I called Dr. Kramer's office and talked to the office manager at the time, she stated they can not change it and I was unable to speak with either Dr. [redacted] or [redacted]. So over the next two years till now I have been making multiple trips to the office to try and talk with the office manager and the doctors there. I always received the same answers, they are unavailable, the office manager is at 5 different offices and does not have a set schedule or phone number where I can contact her. After calling and leaving messages and never hearing an answer of any kind of concern about the issue, I am now being harassed by debit collectors. I have tried multiple times disputing the charge, this is now affecting my credit.Desired Settlement: I want the adjustment to be made and my credit to be fixed.