East Wenatchee Mini Storage

Review: The storage unit that East Wenatchee Mini Storage rented to me has a 1 1/2" to 2" gap at the back of the storage unit, where mud, dirt and moisture has seeped in. This damage is not covered under any renters insurance per insurance adjusters, because this is surface water caused from a building problem. The office manager had one of the company's maintenance employees look at the unit and he stated that there was definitely a problem with the unit and that there was moisture, so I needed to have my furniture moved to a different unit. The office manager at East Wenatchee Mini Storage asked what amount of compensation I was looking for, because she knows there is a problem with the unit. When I gave her a estimate she said that it was to high. Later that day I received a letter stating that the storage company is exercising their rights to end my contract. I guess the manager was thinking that the problem is just going to go away. This is not the way you treat a customer that has been with you for 6 or 7 years and has always paid their rent. East Wenatchee Mini Storage has a hill behind a row of storage unit that has caused damage to the storage units over the years or they rent storage units that are exposed to the outside elements. It is East Wenatchee Mini Storages responsibility to keep the building up to code and that is not being done with the storage unit that they rented out to myself. I tried to reach the owner of the property, because the office manager tried to talk over me on every conversation that I had with her. The manager at East Wenatchee Mini Storage told me that she would not have the owner contact me. I tried to resolve this amicably, but I am having to seek other directions.Desired Settlement: 1. Replacement of damaged property.2. For East Wenatchee Mini Storage to bring the storage unit back up to code for the next customer who believes they are renting a sealed storage unit. The storage unit passed inspection at the time it was built and it is the owners responsibility to keep it that way per building inspector.

Business

Response:

East Wenatchee Mini

Storage

East Wenatchee Wa 98802

###-###-####

Revdex.com April

9th 2013

152 S Jefferson Ste 200

Spokane Wa 99201

Customer information

East Wenatchee Wa 98802

At the East Wenatchee Mini Storage we always try to

accommodate and work with our customers. We tried many times to work with Mrs [redacted].

We set up movers many times and received no cooperation from Mrs [redacted]. If there was a problem in the unit we would

be willing to compensate Mrs [redacted] for any damages; however, during the

investigation we have found that what Mrs [redacted] claims did not have any

supporting evidence.

Mrs

[redacted] is the Aunt of an ex-employee of our facility. James Hollman(Mrs [redacted] nephew) changed the price November 24th

2009 of Mrs [redacted]’s(then in the name of Raymond Braley) unit to $20 less than

what the unit normally rents for. Mrs

[redacted] has received a substantial discount of $780 throughout the last 39

months. Management was unaware of the change until after Mr Hollman no longer

worked for our facility. Now Mrs [redacted] is demanding anywhere from $400-$1000

compensation for a problem that we have determined does not exist. We scheduled a moving company 5 times for Mrs

[redacted] so that we could be able to look in to Mrs [redacted]’s claim. To do so

her items needed to not be in the unit. She refused our movers 5 times and

demanded compensation for something that we did not have the opportunity to investigate

(due to Mrs [redacted]s noncooperation). After

Mrs [redacted] refused movers the 5th time we sent her an eviction

notice as we needed to be able to enter the unit to investigate her claim. Mrs

[redacted] moved out of her unit March 31st 2013. We were able to enter

the unit April 1st 2013 and

investigate Mrs [redacted]s claim. We have come to the conclusion that there was

not a moisture problem in the unit. The

building is up to code and the unit is in rentable condition.

Mrs

[redacted] explains that there was water/mud/dirt that has seeped through the back

of the unit. We have removed a small

section of the wall during our investigation. There is the exterior metal on

the outside of the unit, then a 5/8 inch drywall, then 4inch thick metal beams

(structure of the unit) then another 5/8 inch drywall. The stain that Mrs [redacted] claims came from

outside elements is only on the 5/8 inch drywall on the inside of the unit. The

5/8 inch drywall closest to the metal on the outside has no stain and still

looks in the same condition as the day the unit was built. Mrs [redacted]s claim

is that outside elements have entered the unit in the form of water/mud/dirt

there is no evidence that any outside elements have ever entered the unit.

April 5th 2013 at 9:30am we took

a video of the facility and Mrs [redacted]s unit. In the early morning of April

5th 2013 there was a substantial rain. We went to the unit to search for any

signs of moisture per Mrs [redacted]s claim. No signs of moisture were found.

Mrs

[redacted] states in her letter that there are rodent droppings as well. We take

proactive measures by having a pest company bait the entire facility and keep

it up year round. Maintenance records of

this company can be provided upon request.

Mrs

[redacted] states that she has owned the unit and paid her unit for the last 6

years. Our records show that Mrs [redacted]

was not the original owner of the unit. Raymond Braley was the original owner

of the unit. Mrs [redacted] states that these items have been in the unit since

2006 that means that according to file Raymond Braley was the one who did the

inspection of the unit March 23rd 2006 and knows what condition the items in

the storage were in when they were stored. [redacted] came in November 18th

2010 and put the unit in to her name and signed her lease. Mrs [redacted] was a customer at our facility

from November 18th 2010 to March 31st 2013 a total of 29 months.

East

Wenatchee Mini Storage did not Charge Mrs [redacted] rent for the month of March

2013 $58.00 and she received a substantial discount of $780.00 for a total of

$838.00. The East Wenatchee Mini Storage feels that no other compensation will

be necessary. Mrs [redacted]’s deposit of

$25.00 will be returned in the form of a check.

Upon

request we can produce call records, pictures, videos, and reports concerning

this matter.

Sincerely,

East Wenatchee Mini

Storage

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9491815, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Attn: Revdex.com

P { margin-bottom: 0.08in; }

My unit was paid for on a monthly payment cycle

by my parents and then myself since 2006. This last winter we had a

warm winter day which melted the snow behind the storage unit and

water/mud came from under a gap in the back wall damaging the items

in my unit (note: the attached pics taken after I left the unit and

before their recent repairs).

Only after I said

something about the unit leaking and my property being damaged did

they ask me what I wanted for the damage. Unhappy with the cost of

the damage , they terminated my agreement and I was told to clear

out my unit.

There are so many

contradictions in East Wenatchee Mini storages response I don’t

even know where to begin.

If there was no

damage as they say and the monthly rent was paid, there was no reason

given for them to cancel our agreement. I’m guessing it was because

I complained about the damage caused by the unit and their not

wanting to pay for the damages caused.

They supposedly

set up movers five times to get me out as soon as possible but times

and dates, I guess were for internal company knowledge only. I was

only notified by East Wenatchee Mini Storage of one move date. The

manager at the East Wenatchee Mini Storage left a message on 02/27

stating that they had hired movers to move my belongings on 03/05 @

10:00 AM and if that was not going to work to give her a call back.

I called the manager back and left a message and told her that date

would not work. That we needed to set up a time that was convenient

for both party’s

East Wenatchee

Mini Storage has repeatedly stated after the fact that they needed my

belongings out to look at the damage. I guess maybe with the mix up

that goes on over there, that they forgot that they had left me a

messages asking if they could set up a time to have their maintenance

employee go in and look at the damage. In February I went into the

storage facility and a maintenance employee along with myself and my

mother went and looked at the damage to the unit. The maintenance

employee stated that there was moisture in the unit and I needed to

have my belongings moved out of there. I have any back up

evidence/documentation you may need to back this up.

I also have any

proof needed that on 03/04 the management at East Wenatchee Mini

Storage ask me what kind of compensation that I was looking for.

Any pictures, voice mail or witness to the above statements can be provided. The pictures updated in this email alone show a different picture then the after pictures that East Wenatchee Mini Storage provided.

As far as the

prices they charged, I’m guessing as like in any company, the

company sets the prices not the employees and should know what is

being charged for their own units. I paid the price per month as per

my rental agreement they gave me. I’m not responsible for their

business practices.

I would like to

warn future renters of this company

- They

say they are a reputable company, but are responsible for absolutely

nothing that happens to their units or your items you paid to

store inside.

- (note)

They also ask you to ensure anything over $25,000 and want the

owner to be named as an additional insured party. Why would you need

insurance if there not responsible for damage.

- Highly

suggest getting the agreement looked by your lawyer before doing

business with this company

Buyer beware,

seems a little one sided on their end and their policies do not

support the responsible customer. I would take my money elsewhere

Regards,

Business

Response:

East Wenatchee Mini

Storage

East Wenatchee Wa 98802

###-###-####

Revdex.com May

7th 2013

152 S Jefferson Ste 200

Spokane Wa 99201

Customer information

East Wenatchee Wa 98802

We have investigated Mrs. [redacted]s claim and have

found no supporting evidence of her claim. We have clearly proven with pictures

that what Mrs. [redacted] claim could not have

happened. We understand Mrs. [redacted]

does not accept our reply; however, in the lease that Mrs. [redacted] signed it

clearly states that storage insurance was her responsibility. We tried to work with Mrs. [redacted] many times

and she ignored our messages and moving appointments many times. An eviction notice was the only way to

investigate Mrs. [redacted]s claim. The building is up to code and in rentable

condition now and was at the time Mrs. [redacted] occupied it. We feel that we have done everything possible

to investigate and to work with Mrs. [redacted].

We feel that no compensation is necessary. Thank you for your help.

Sincerely,

East Wenatchee Mini

Storage

ll cl?&

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Just want to remind Mrs. [redacted]/management at the East

Wenatchee Mini Storage that the Revdex.com has rules about making truthful

statements. Mrs. [redacted] of the East

Wenatchee Mini Storage has stated that she couldn't get into the unit to Investigate

(I believe that’s what she is calling it).

What she needs to remember is that she can tell thee Revdex.com whatever she

wants, but that will not hold up in court.

I have two voice mail messages from Mrs. [redacted] trying to set up a

meeting to go into the unit. Mrs.

[redacted] actually had me come in and sent a maintenance man over to look at the

unit prior to her ending my contract on March 4th. The Revdex.com may not investigate this, but any

perjury done on Mrs. [redacted]’s part or any employee of East Wenatchee Mini

Storage will be prosecuted to the full extent of the law. And once again I had a licensed building

inspector in the storage unit back on 12/24/12 who took pictures. From my understanding the cost for his

testimony would be substantial, considering he lives out of town. I will also tell Mrs. [redacted] again that

surface water caused by a crack in East Wenatchee Mini Storage's foundation is

not covered under renters insurance. I

have showed pictures to a insurance adjuster prior to any altering of the

storage unit by the East Wenatchee Mini Storage. I can put a awning up and call it a storage

unit, but no one is going to pay for that.

Unsure of what if any investigation was done by Mrs.

[redacted] at the East Wenatchee Mini Storage.

There was definitely a big gap in

the back of the storage unit that East Wenatchee Mini Storage found upon their

investigation prior to March 4th. That is

why Mrs. [redacted] of the East Wenatchee Mini Storage decided to end my

contract.

I was trying to resolve this amicably, but it sounds like it

is not going to happen that way and I am not going to waste anymore of my time.

I appreciate your time, but I will just subpoena the people

I need and take this to court. Mrs.

[redacted] may want to look at what statements she has made on this complaint,

because I have proof that shows otherwise.

Enclosed are pictures clearly showing the crack in the

foundation, prior to me moving out and before their repairs were done. East Wenatchee Mini Storage went in and evened

out the cement and inserted a board at the back of the unit (Nice repair). This would explain why Mrs. [redacted] wanted to move my belongings out so quickly, to cover up any liability on the part of the East Wenatchee Mini Storage.

BUYER BEWARE

Regards,