East-West Global Travel

East-West Global Travel takes customer service very seriously, and do all that we can to assure our customers are pleased with our products and travel services.We are concerned about discrepencies in the complaint filed by [redacted], whom we have had regular contact, and conversation about...

tours and funds for many months.In October 2014, [redacted] requested $100 to be remitted, which we sent via our bank's auto-check services. [redacted] was advised that the check would come this way, as the company principles were traveling at the time. Those funds have been deducted from our account, and sent by bank check as of 11/5/2014.We will look into this during the week, and provide follow-up on the check that was sent. Either way, Now that [redacted] is indicating $126, we will remit her the difference if she has received the check, or if the check is not in her possession, the new total in full.Our goal is customer satisfaction!Kind Regards,[redacted]OwnerEast-West Global Travel

East-West Global Travel takes customer service very seriously, and do all that we can to assure our customers are pleased with our products and travel services.We are concerned about discrepencies in the complaint filed by [redacted], whom we have had regular contact, and conversation about...

tours and funds for many months.In October 2014, [redacted] requested $100 to be remitted, which we sent via our bank's auto-check services. [redacted] was advised that the check would come this way, as the company principles were traveling at the time. Those funds have been deducted from our account, and sent by bank check as of 11/5/2014.We will look into this during the week, and provide follow-up on the check that was sent. Either way, Now that [redacted] is indicating $126, we will remit her the difference if she has received the check, or if the check is not in her possession, the new total in full.Our goal is customer satisfaction!Kind Regards,[redacted]OwnerEast-West Global Travel