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East West Tire

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East West Tire Reviews (1)

Review: I had a flat tire due to road conditions caused by Cal trans. When I attempted to get the tire repaired on the 25th of july the tire tech noticed that just as well as a flat tire there were two small cracks on the rim and would not hold air therefore I could not purchase a tire until the rim was repaired and suggested that I have the rim repaired at a local tire shop down the road. I proceeded to the tire shop and was told the repair could be done and that the two cracks would be welded for a total price of 50 dollars. I aggreed taking in consideration I was to getting the rim repaired I inquired about a used tire and I was told I could get a used tire for 30 dollars for a total of 80 dollars. I agreed on the total and allowed the shop to do the work. I was then told the rim would be fixed the following day the 26th. On the 26th I went to retrieve my rim as I went to pay at the cash register my girl friend noticed that our rim had been extremely scratched on its surface. As I further examined the rim I noticed that it had been completely distroyed on its facei pointed out the scratches to the manager he stood there dumbfounded in disbelief and said he doesn't know. I told him I would find a new rim and I would go half on a new based on the fact that mine had already taken a repair. The manager said he wasn't paying for nothing and that the damages where already on the rim. I told him why was he lying knowing my rim was in no way damaged or in that type of condition and that I had to take pictures in the parking lot prior to giving them the tire in order to show Cal trans the damage and cost in order to be reimbursed for the damages. I showed him the pictures and he told me that he doesn't know what I'm talking about and that hes never done any repairs on my car and refused to give me a reciept for the 80 dollars he had received. I called the cops and was told not to leave without a reciept. And it was a civil matter and to take him to small claims court.he made up a false reciept I refused to sign it.

Product_Or_Service: rim repair purchased a used tireDesired Settlement: DesiredSettlementID: Replacement

To receive a new rim and a refund of my 80 dollars

Business

Response:

Business' Initial Response

Contact Name and Title: [redacted]

Contact Phone: (XXX) XXX-XXXX

Contact Email: [redacted]@YAHOO.COM

HE CAME IN TO REPAIR HIS RIMS ON SUNDAY. WE TOLD HIM IT WILL NOT BE SAFE TO REPAIR ITS BETTER GET A NEW RIM HE TOOK A BACK GOT IT REPAIR FROM HIS BROTHER IN LAW THATS WHAT HE TOLD US. WHEN HE BROUGHT IT BACK IT WAS LEAKING FROM THE WELDS. WE TOLD HIM WE CHARGE HIM $20 BUFF THE WELD SO IT WONT LEAK AND SOLD HIM A USED TIRE. RIM WAS ALREADY DAMAGED WHEN BROUGHT IN. HE WANTED ME MAKE RECEIPT FOR $80 FOR WELDS SO HE CAN GET REIMBURSEMENT FROM CAL TRANS . I REFUSED TO DO IT BECAUSE I DID NOT WELD RIM. I MADE THE RECEIPT WHAT DID HERE. WHEN I ASKED TO SIGNED THE RECEIPT HE JUST SNATCH THE RECEIPT OUT MY HAND AND TOLD ME WE DAMAGED HIS RIMS HE WANTS ME PAY FOR WHOLE NEW RIM WHICH HE IS SAYING WE DAMAGED. WE DID NOT DAMAGED HIS RIM HE BROUGHT RIM THAT WAS ALREADY DAMAGED. WE CANT GIVE ANY MONEY BACK FOR USED TIRE AND BUFF HIS RIM. WHY WOULD WE REPLACE SOMETHING WAS ALREADY DAMAGED

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Im glad people can now see how you run your bussiness. Yes I paid 80 for a used tire and a weld. Your have also said 80 why dont the numbers add up on the paper you gave me. COME ON!!!!

Business' Final Response

LIKE I SAID BEFORE WE DID NOT DO ANYTHING WRONG WE SOLD HIM USED TIRE AND BUFF THE WELD.

ALL THE OTHER RIM ON HIS CAR HAD SCRATCHES AND THE ONE HE BROUGHT TO US. HOW IS THE RIM DESTROYED. HE IS SAYING HE PAID ME $80 TO FIX THE RIMS. FALSE STATEMENT CAUSE I SOLD HIM USED TIRE AND BUFF THE RIM THAT WAY IT WONT LEAK.

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Description: Tire Dealers

Address: 2116 Waterloo Rd, Stockton, California, United States, 95205-2911

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