Eastcoast Kitchen & Bathroom Countertops

Cabinets are poor quality and faulty. Ours have cracks and splits, and the lazy Susan broke when we put four cans on it. Granite seam is terrible to the point of embarrassing. Didn't run granite up the wall behind the range top like they were supposed to. My twelve year old grandson could have done a better job on the trim work. After they get your deposit, you have to about beg them to come do the work and then most of what they do has to be redone. They lie. They won't answer the phone and won't call you back either. Fired them before the job was finished because they don't possess the skills required to build a doghouse. Just a waste of time and money--- this place scams good customers. It's sad that we had to find out the hard way. Honestly, stock Home Depot cabinets are better quality than the cabinets this place sells and an unskilled homeowner could do a better job with the install! If granite is their expertise, that's really scary!

VERY cheaply made cabinets. They split apart, the Lazy Susan collapsed after we put 4 cans on it! Granite was cut wrong, bad seam work and it sags. Never installed granite behind range top as promised. Trim work is horrible. They NEVER answer the phone, and Chuck and CJ do not return calls! They are nice folks until they get your down payment, then it's downhill from there. Caught them in several lies and discrepancies. Nearly had to beg them to do any work and the work they do is awful craftsmanship. Fired them prior to completion as they aren't worthy of any more of our time or money. Would NOT recommend!

I am extremely happy with the work and overall experience done by East Coast Countertops, all wood white shaker cabinets with beautiful gold bar handles & white exotic granite. I am super satisfied.

I can't thank East Coast Countertops and Chuck enough for my new Quartz countertops, in my whole house! They are absolutely stunning and the color is perfect. The entire process was flawless and easy. We are still remodeling the bathrooms, which I can't wait to post photos of, but look at this amazing Galley Kitchen. These countertops are solid, stain resistant and durable. Exactly what I envisioned and wanted for my small kitchen. I highly recommend Chuck and his team for whatever project you may be planning or ready to do. They returned every call and text in a timely manner and were professional from start to finish.

Some of these reviews are not adequate, nor reflect my personal experience. From pricing to the final product, everything transitioned perfectly. You can thank me later... I know you will love this company and what they offer in quality and service!!

We hired Charles D O, owner of East Coast Countertops to replace the house tile and put in a new kitchen. Now, this is important, we have paid $43,000 of the $44,400 job leaving a balance of $1,400. He demanded that small balance before he would finish the job. We have no working kitchen, no kitchen water, no $8,000 counter tops, missing 3 pullouts, kick boards, ETC. Please see pics, spreadsheet, etc. We have a quote of $22,900 to finish and make necessary repairs so there's no way we'll throw good money (only $1,400) after bad when just the counter tops are $8,000.

He's been sued so many times, he told me "Your taking this way too far. In court a judgment could be placed against me and you'll never see any money. Just pay me and I'll finish. If not see u in court".
He's hiding behind an empty LLC.

We had hired an attorney and will attach her last letter to Charles but she gets $350/hr. We are already in the hole another aprox. $3k into her.

If you look into this company and owner, you'll see that he just goes bankrupt, changes name and address'.
Product_Or_Service: New kitchen and new floor tiles

Terrible. Never use these people. Took forever For him to get my countertop. Said they guy he ordered from forgot to order my countertop. Finally comes in. One edge was ensured wrong. Half the countertop wasn't sealed. Now a bubble had formed by the sink ( we had only had this counter top 8 months). Kept calling and getting put off. Finally I got in touch with him and he said he couldn't find any contract with me. I emailed him a copy of the contract. Again I wait. Finally emails me back and says he will come over after the holidays. Guess what, don't hear from him. I call and talk to the secretary. She makes me an apt for the following Friday. Aaannnd, he doesn't show up. Imagine that. Husband calls him and leaves a message. He calls back and says the bubble is OUR fault and he isn't coming out. After some arguing, he says if it will make us feel better, he will come out and hit it a couple times with a hammer. Smh. We just hung up, we were not going to get anywhere with him. What a piece of work. Never again. ALL my friends and family are aware of this company now. Be smart. DO NOT use this company.

Paid in full prior to work being done. Many issues not addressed. Very shoddy workmanship.
On February 20, 2018,I wrote a check for $20,000.00 payment in full prior to work being done. They tore out old kitchen a couple weeks after payment. I had no kitchen for several months. The owner Charles O sends his son to do the work and repairs and has not been out to assess any damages as of today 9/21/2018. Cabinets were supposed to be custom cabinets. They were smaller than the original cabinets leaving all kinds of flaws. Workers ripped the wallpaper when teaaring out kitchen. They put down shoe moulding to cover some of the flaws but did not mitre the edges and it looks horrible. Plus most of the moulding was just left sitting on the floor not attached. Lazy susan was supposed to be wood but they installed flimsy metal. Open space between cabinet and crown moulding that you can see right through. Knobs or handles never installed on two drawers. spice rack installed wrong. too many other issues to list

DO NOT DO BUSINESS WITH THESES PEOPLE. We had them install new kitchen cabinets and countertops. We paid too much. Shame on us. But their customer service is the worst we have ever had from a contractor. Shame on them. I believe they forgot to order one of our cabinets and then lied about it. Cabinets installed without necessary hardware to hang shelves. Repeated calls to indifferent owner for help. Finally had to go to office just to get what we needed. Sink installed but they forgot to send faucet. Even their installers were negative towards owner. It took a month to finally get last cabinet installed.

poor quality/execution/installation of vanity base, top with sink and wall cabinets including delay and damage to walls, pocketdoor, power outlet
3/29/18 met with Chuck per verbal contract I contracted for purchase and installation of one base vanity, one remnant quartz for fabrication 51"x 21.5" top (custom dimensions due to older home and it is built in alcove with a pocket door on one side not aligned with a regular door on other side), sink and cut out for sink/faucet; install and 2 wall cabinets with crown and install; and 6 cabinet pulls ( 2 drawer/4 for doors- all matching);for $1398, it was an additional $500 for two 30" x 12" wall cabinets, so I initially paid $1898. I was told it would be about one week possibly a bit longer as the base was being ordered.
4/3/18 visited store, met with Chuck to select alternate remnant- chose this confirmed end of week install unless cabinets not received.
4/6/18 After install of base by CJ and Shane, I was told I had to wait for the vanity top to be measured/cut as it was not standard. The vanity top fabrication and ordering of different cabinets was supposed to take a few days likely til the following Tuesday and instead of the 30" wall cabinets I was offered the chance to upgrade to 42" cabinet with crown molding for an additional $400 for a total of $2298. I agreed and paid this at the store on 4/7/18.
On 4/12/18 I called twice to confirm about the vanity and cabinets.
On 4/13 they ( CJ and another young man) installed vanity top and sink but it was not straight and I had to call to get this addressed.
On 4/17 called about status reiterating the need for completion of job.
On 4/21/18 called twice for update on status
On 4/24 upper cabinets installed by CJ and Shane- not straight, not equal distance no filler done, they improperly pulled cover off electrical outlet, fixed to cabinet side and actually had it about 1.5 inches out of wall with no box. the sink was adjusted to be more straight. Hardware was not brought and I was told I had to pick it out again as they had a new display. When I examined the work after they left I noted that neither the drawer glides were secure, sink was missing one of the 4 support clips, cabinet on the pocket door side could not open as it was hitting wall, other was not square at all and both were coming apart at back and the outlet was unusable safely, crown was coming apart on side by pocket door at corner seam. Also I could not fully retract the pocket door and I immediately called the company leaving detailed urgent message.
4/25 left another message asking for assistance/correction
4/27 went into store and met with CJ asking why no call back after my urgent messages, listing deficiencies and asking for immediate correction- was told it would be done Tuesday 5/1/18. Picked the same hardware out again.
5/1/18 shane came out- removed upper cabinets but this damaged walls a bit and electrical outlet which had been improperly handled on install was worsened- breaker blown twice etc ; CJ did come out as well, I had to provide thin putty knives when I repeatedly asked them not to use utility/razor knives to cut out the silicon caulk as it was digging into the wallboard. I examined the wall cabinets and we could all see they were not square, not completely together (slots for back to slide into did not have the back in it uniformly distorting/torqueing the cabinet). CJ did look at and fix the drawer glides. They then looked at vanity top and shoved it around thus damaging the wallboard/pocket door further including CJ deliberately chiseling away/damaging the inner trim when I stepped away to answer my work phone. given. I asked what options were for vanity he said his father would call me later in day with time for granite fabricator to fix- I stated I needed it urgently as we were at a month now. I asked them to take the broken/non functional cabinets with them and CJ refused, he also brought in hardware that was not what I ordered the first time with Chuck nor the second time with CJ and when I noted that he insisted on leaving it anyway. No call back yet.