Ms. [redacted] first contacted our office in January of 2016 regarding a vacant commercial unit, Unit D at [redacted]. After we showed Unit D to Ms. [redacted], she submitted an application and offered a lease amount $500 a month beginning in April.We expressed to Ms....
[redacted], that Kokopelli did not make the final decisions, on these leases, however, we would confer with the property manager of that unit and once we had a decision, we would get back to her. We also expressed that the decision was ultimately the owner's who would be communicating with the property manager directly. Ms. [redacted] indicated she understood, and would be reaching back out to us in February when she returned from a trip.When Ms. [redacted] returned, she did in fact reach out again. In our conversation, we indicated that we still did not have confirmation from the owner regarding her offer on the lease, however, we would get back to her as soon we heard from the owner.During this time, the tenant of neighboring Unit C offered to lease Unit D, as well. In the past, Units C and D had been one unit with an entryway connecting the two units. It was the tenant's intention to knock out the wall that was covering the entryway, and once again join the two units. The owner ultimately decided to accept the tenant's offer instead. We attempted to call Mrs. [redacted] that day but did not reach her. Kokopelli apologizes for any inconvenience this has caused her, and we have refunded Mrs. [redacted]'s full application fee and mailed it to the address provided. In addition we will keep her application on file in case there is another property that interests her in the future.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],Thank you for bringing this matter to the attention of our business owners. We are terribly sorry for the way that these issues where handled. Clearly some minor problems with the rental turned into a larger problem when you were unable to reach our office for...
assistance. We have checked our phone system and corrected call routing as well as worked with our team to address proper customer service procedures, and that such issues that are unable to be resolved be brought to the attention of our upper management and owners immediately. Thank you for your willingness and time to resolve this issue with Kokopelli after your departure. We are happy that we were able to come to a fair resolution. We hope to serve you again in the future.SincerelyRyan G[redacted] Owner
Complaint: [redacted]
I am rejecting this response because:The facts as stated are untrue.1) I was told that the owner accepted my offer before I went out of town. That is when I submitted the application and first tried to sign the lease, which I was assured I could do upon my return.2) I was never contacted regarding someone else being interested or having leased the property. Once I saw that it was leased, and contacted the property manager, I was told about it at which point he claimed to have already informed me about the potential lessee. However, that was untrue.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Ms. [redacted] first contacted our office in January of 2016 regarding a vacant commercial unit, Unit D at [redacted]. After we showed Unit D to Ms. [redacted], she submitted an application and offered a lease amount $500 a month beginning in April.We expressed to Ms....
[redacted], that Kokopelli did not make the final decisions, on these leases, however, we would confer with the property manager of that unit and once we had a decision, we would get back to her. We also expressed that the decision was ultimately the owner's who would be communicating with the property manager directly. Ms. [redacted] indicated she understood, and would be reaching back out to us in February when she returned from a trip.When Ms. [redacted] returned, she did in fact reach out again. In our conversation, we indicated that we still did not have confirmation from the owner regarding her offer on the lease, however, we would get back to her as soon we heard from the owner.During this time, the tenant of neighboring Unit C offered to lease Unit D, as well. In the past, Units C and D had been one unit with an entryway connecting the two units. It was the tenant's intention to knock out the wall that was covering the entryway, and once again join the two units. The owner ultimately decided to accept the tenant's offer instead. We attempted to call Mrs. [redacted] that day but did not reach her. Kokopelli apologizes for any inconvenience this has caused her, and we have refunded Mrs. [redacted]'s full application fee and mailed it to the address provided. In addition we will keep her application on file in case there is another property that interests her in the future.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],Thank you for bringing this matter to the attention of our business owners. We are terribly sorry for the way that these issues where handled. Clearly some minor problems with the rental turned into a larger problem when you were unable to reach our office for...
assistance. We have checked our phone system and corrected call routing as well as worked with our team to address proper customer service procedures, and that such issues that are unable to be resolved be brought to the attention of our upper management and owners immediately. Thank you for your willingness and time to resolve this issue with Kokopelli after your departure. We are happy that we were able to come to a fair resolution. We hope to serve you again in the future.SincerelyRyan G[redacted] Owner
Complaint: [redacted]
I am rejecting this response because:The facts as stated are untrue.1) I was told that the owner accepted my offer before I went out of town. That is when I submitted the application and first tried to sign the lease, which I was assured I could do upon my return.2) I was never contacted regarding someone else being interested or having leased the property. Once I saw that it was leased, and contacted the property manager, I was told about it at which point he claimed to have already informed me about the potential lessee. However, that was untrue.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]