Eastern Account System of Connecticut

I’m writing to warn others about an extremely disappointing and unprofessional experience I had with Eastern Account System and Frontier Communications.

I previously had a Frontier TV connection that was provided free through my condominium association as part of our HOA dues. Without any prior notification, the service was disconnected by the condo association. To my shock, I later received a bill for $106.35, which was immediately handed over to Eastern Account System, a collection agency.

I promptly emailed them explaining that:
- I was not responsible for this charge, as the service was part of our HOA agreement.
- The charge seemed to relate mostly to equipment, which I was more than willing to return.
- Frontier offered no accessible option or return facility for this equipment, leaving me in limbo.

Instead of addressing any of these concerns, I received a generic, unhelpful response from Jennifer Ortega, Collections Manager, simply stating that the charge was for unreturned equipment – with additional charges for services which condo association was taken care from HOA, no return instructions, and no acknowledgment of my explanation.

To make matters worse, Eastern Account System reported this to the credit bureaus, damaging my credit, despite the issue being unresolved and clearly a result of poor communication and unclear policies from Frontier and the collection agency.

This has been nothing short of harassment over a charge I do not legitimately owe. Frontier should be held accountable for allowing false charges to be escalated to collections, and Eastern Account System should be investigated for unprofessional and opaque handling of consumer disputes.

Consumers beware of Eastern Account System. Frontier customers—monitor your bills closely and document everything.

Louis Mathews

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] If this is removed from my credit report I will be satisfiedIf it is not I will be following up with another complaintWhen should I expect this to be completely removed from my credit report? Sincerely, [redacted]

We apologize for the confusion We are only acting on [redacted] 's behalf and are legally required to include those statements in our collection letters We have blocked your account from being worked or submitted to the credit bureaus by us We cannot speak for any further actions on [redacted] 's behalf We would advise following up with them Thank you

This is a debt for [redacted] We would be happy to discuss or send you validation but will adhere with your request not to contact further The state of [redacted] does not require licenses to collect debt

Complaint: [redacted] I am rejecting this response because: it is saying the account number is [redacted] The amount showing is $The last of my social is ***Please have this account removed Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The information sent does not address the information I specifically requested If Eastern cannot give me answers to the questions I am legally entitled to ask, I will contact the State's Attorney General Sincerely, [redacted] ***

Can you help us identify the account in question so we can help you? We have several under [redacted] but none under that address and none where we spoke to youCan you give us an amount and/or address that would show?

[redacted] This account was closed and sent for removal from all credit bureaus

Revdex.com: Thank you though for your cooperation on having this removed from my credit report Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Additionally, I want them to know that I spoke with a representative and he said that [redacted] has let them know that I do not owe the stated money, so I want clarification on thatAdditionally, I want this in writing from them Sincerely, [redacted]

Sent: Friday, November 13, 2:PMSubject: Re: Houston Revdex.com Complaint ID # [redacted] We will agree to refund the $to [redacted] [redacted] was the informant and common law wife, which is why we listed her as suchI am very sorry that [redacted] felt that Vicky was rudeIt is not standard procedure for us to investigate whether or not a marriage is legal [redacted] came in together to purchase pre-need policiesWe were not informed of children involvedI will write an apology letter and send you a copy when we mail the checkKindest Regards, Carla M [redacted]

We sent regular mail not certified We placed the balance the practice, our client intended on 07-21-which was $ Insurance didn't pay the balance until 8-24- Now that it was paid by the insurance we will send for removal of the balance from your credit report

we only received one letter from you We collected your last months bills directly from [redacted] showing origination of the debt and will mail out to your home address today

Complaint: [redacted] I am rejecting this response because: I'm tired of playing your silly games Mail me what you claim you have, and then I never want to hear from you again Sincerely, [redacted] ***

Would you like us to list them here or call in to elaborate? It's multiple facilities and dates They list your private identifying information and medical records We are trying to protect your privacy

I see the balance was paid in full today and the letters were sent to the current address In an interest of satisfaction and because the statute has almost expired, we will send for removal of the debt Please allow approxweeks for the entry to clear

Very sorry to hear, we were unaware We have sent for removal on your credit file Please allow approximately weeks for removal to show

We sent for removal of the account after receiving your faxPlease allow approx4-weeks for the removal to showWe sent letters to your home address back in and placed calls but didn't hear from you then

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for the help--I am so impressed with the speed this was resolved! I really appreciate it! Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Tuesday, November 24, 6:AM To: drteam Subject: Complaint # [redacted] I didn't receive notice I with a copy of the company's letter I received their letter and refund check last week on November I deposited their check yesterday (11/23) and was waiting to see if it cleared the bank.Thanks for your help on this matter