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Eastern American Technologies Inc.

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Reviews Eastern American Technologies Inc.

Eastern American Technologies Inc. Reviews (3)

We have serviced this customer many times up from 10 years ago till the last time in 2010.  We call our repeat customers every year, but we only call once usually in the spring or summer.  When I received the complaint trough the mail, I checked the customer data base, in the computer and...

saw that his phone number had already been erased from our data banks.That is the procedure we use so we don't call them again, When they request not to be called. I don't no when we called or if it was us because there are a lot of other chimney companies calling and I'm not sure if the customer got them confused with us. In any event we no longer have there phone number in our data.  So I'm not sure what happened???  I even spoke to the 2 office people that come in to make sure it wasn't one of them working of an old customer list.If they have any other calls they can call me in the office and I will try to see what might be happening. But as far as I can see we no longer have there phone number.

I was gone away for a few day when a complaint came in from the customer.As soon as I was able I called him.  I worked thinks out to the customers satisfaction.  We always guarantee 100% satisfaction.The customer was very happy with how I handled the complaint and...

even told me he would have us back to clean his chimney again next year.I did not know that he had made this complaint until after I spoke with him.I guess he had made it before he spoke with me.  I wish I was able to speak to him earlier.I think he is very satisfied and would not have made a complaint if he had spoke to me.  I look forward to servicing his Woodstove next year.[redacted]OwnerCertified Chimney SweepMass.Unrestricted  Contractor License #105144Home Improvement Registration #112243T35 years Experience Chimney Proffessionalll us why here...

I was contacted by the owner and explained the problem.  He was very concerned and definitely made things right.  I am very please with his response. 
Regards,
[redacted]

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