Eastern Athletic Clubs, Inc.

Revdex.com:At this time, I have not been contacted by Eastern Athletic Clubs, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by Eastern Athletic Clubs, Inc. regarding complaint ID [redacted].
Easter Athletics sent me another threatening notice.  I reached out to their business office and they refused to take my complaint.
There are several of my...

coworkers that are experiencing the same issue and recieving late notice payment requests on cancelled accounts like myself.
Attached is a copy of the first late notice and the new notice that I got the other day.
Sincerely,
[redacted]

Review: I have been a member of the Eastern Athletic Club since I moved to the neighborhood 2 years ago. Due to a number of circumstances, I elected to put my membership on hold in June of 2014. At that time, it was communicated to me that a hold fee of $25 would apply and the membership would need to be on hold for a minimum of 2 months. I agreed to these terms

On October **, 2014 I received a letter (dated October **, 2014) indicating that I ‘MUST RENEW THE MEMBERSHIP BY NOVEMBER [redacted] OR YOUR CREDIT WILL BE FORFEITED!!” This was the first I ever heard about a credit being forfeited. I called my membership adviser the following day, Tuesday October ** to discuss the letter and the terms of my freeze. At this time **, my membership adviser, advised me that I had $246.96 worth of credit (equating to 4 months of membership at the annual rate) outstanding and unless I paid $618.04 for another year’s membership I would be electing to forfeit this credit. It was during this conversation on October ** (3 days before my membership was due to expire) that it was explained to me for the first time that the “Freeze” that I had PAID $25 for does not actually freeze my membership—my membership keeps running, the “freeze” simply provides a credit towards the FOLLOWING years membership. Given the club’s definition, “membership freeze” seems like a misleading name for this type of transaction.

I requested that ** send me a signed copy of both my membership contract and my “freeze contract” so that I could better understand what I may have unknowingly agreed to. A membership agreement containing only a club representative signature (not my own) was sent to me later that day. I called back and clarified my request to see a signed copy of BOTH contracts WITH my signature. No contracts were furnished. I called back on Thursday to follow-up on my request, my phone call was not returned. I called back Friday to follow up once more. This time the club [redacted] (names [redacted] I believe) returned my phone call and assured me that it was VERBALLY communicated to me both upon signing up for my membership AND upon freezing it that I was told I would forfeit my credit unless I renewed my membership for an additional year. I can with 100% certainty certify under oath that this WAS NOT COMMUNICATED TO ME VERBALLY and whether or not it was in the fine print is to be determined since I have not yet been furnished with a copy of either of the signed agreements.

In an attempt to resolve this disagreement quickly and amicably, I inquired about the membership rate for monthly members and agreed to accept this rate for the remainder of my credit ($75/month rather than the discounted $61.75/month rate which is applied for member who pay a full year in advance, as I had). At the higher monthly rate I would receive 3.3 months of membership rather than 4 months. The club [redacted], [redacted], refused to settle upon this option noting that my “credit” is only good when applied to an ANNUAL membership renewal, not ANY membership renewal. This distinction is not made in any of the documentation I have seen or received from the club.

I have been an upstanding member of this club for 2 years. What I am asking for is the 4 months of membership I am owed and HAVE PAID FOR. If the club is unwilling to allow me use of it’s facilities for the four months I am due, I will also accept a refund in the amount of $246.96. Expecting to receive what I have already paid should not be an unreasonable request.Desired Settlement: I would either like a credit card refund in the amount of $246.96 or the 4 months of membership I am due commencing December *, 2014 and concluding March **, 2015

Consumer

Response:

At this time, I have not been contacted by Eastern Athletic Clubs, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: This Gym membership was terminated in person on 12/**/2014 Effective 1/**/2015 for myself and my wife Members [redacted] and [redacted] I was informed in person by the representative at the front desk named [redacted] that both memberships were terminated effective 1/**/2014 and I have a receipt for that transaction indicating the memberships terminated. I received a call a week later on 1/*/2015 from a lady claiming to be the manager [redacted] she had the audacity to inform me that the Memberships are Not Terminated and I would be charged for 4 additional payments. I informed her [redacted] at the front desk confirmed the Termination and gave me receipts stating both Memberships are Terminated effective 1/**/2015 and she simply said "there is nothing I can do about it you will just have to pay and that's it." I also invoke Federal Law 50 U.S.C. App. §§ 501—597b as a Government Service Employee. Also known as the Civil Relief Act as you may or may not know it is intended to postpone or suspend certain civil obligations for active duty service members of the U.S. Government including but not limited to contracts, lease agreements, gym memberships agreements. Please also be aware that since we signed up 12 months ago I have paid every month on time and due to my Government duty we have used the gym ONLY twice and on membership ID: [redacted] there was a $150 voucher that I paid for and was never used for a personal trainer and I never received a refund because the staff told me it was used although that never occurred.Desired Settlement: I respectfully request you honor your initial transaction of both membership terminations. Should you insist on collecting any further funds for the memberships that were terminated and no longer use; your inquires will be forwarded to my attorney and will expeditiously receive a court date for violation of Federal Law 50 U.S.C. App. §§ 501—597b and failure to comply with cancellation transaction. I Thank You in advance for your prompt assistance in this matter.

Review: payment for swimming lessons were charged on my wife's ([redacted] ) credit card for my son [redacted] (DOB 2/*/2011). The first class was held on Wednesday January **, 2014. We were not satisfied with the level of supervision provided for my son. My wife observed him straying away from the instructor unattended for 10 or 15 minutes at a time. She observed him taking in water and struggling to maintain his head above water. This required her to fish him out of the water despite instructions not to intervene. We do not feel comfortable keeping him in the class. When my wife spoke to the manager Len [redacted] , he was rude and accused her of having an unreasonable phobia and refused to refund the monies paid. Even at a pro-rated rate. I called to speak to him and an assistant stated he was unavailable and would call me back within 15 minutes. The call was made at 3:!5 pm. He never had the courtesy to return my call.

**or customer Service and no contract at time of payment stating no refund policy. Bullied my wife into feeling she had a phobia. This facility is not suitable to conduct toddler swimming lessons under inadequate supervision and inappropriate safety measures. THIS IS A TRAGEDY WAITING TO [redacted]! My son will not be returning regardless of the outcome. He has already been through "mommy and me " swim class as a 6 month old and did fine. We take him to pools whenever we can and he loves it. This has nothing to do with a phobia of my wife's or how much my son enjoys the water. This is a safety issue.Desired Settlement: I would like a pro-rated refund for the swimming lessons.

Business

Response:

[redacted] gave a refund of $370 on 1/**/14 regarding the swimming lessons that we never used. He spoke to [redacted]'s wife regarding the matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I've a member of Eastern Pacific gym since 1999. I was a valued customer with never a missed or late payment or having any other issues with the facility. At the end of June 2014 the gym location that I frequently went to closed for renovations without any warning. Only to reopen a few days later as a [redacted] gym. I went to the [redacted] location to speak to management and let them know that I was not interested in joining 2 different gyms since the location I want to attend no longer belongs to Easter Athletics but to [redacted] I will be cancelling my membership.

I specifically called before the end of my billing cycle and said I want to cancel my membership and please don't bill me for the next month. The employee I spoke to said that it was fine.

I then received a bill a few days later, they charged my credit card. I went to Eastern Athletic on July *,2014 and spoke to [redacted].

Explained the situation, the gym management was insisting they will need to charge me for the last month. I didn't understand why I was being charged, since I cancelled my membership. She did print out paperwork that day with a signed cancellation form.

I called my credit card and had them refuse the charges. My last day actually using there facility was sometime in June 2014 after they announced they are selling to [redacted].

In the first week of October I received a bill for $105.00, $95.00 for membership fee, plus $10.00 for the returned payment.

They sent it as a final notice that if I don't pay by 11/**/14 it will be sent to collections. I never received an original bill and thought this was resolved back in July.

Please help me to resolve this issue, I was a good customer and loyal member. I don't appreciate being threatened and over charged for something that they are clearly trying to take advantage of me with. This is not a representation of fair and decent business practice.Desired Settlement: I would like for Eastern Athletic to adjust my billing to 0, since I do not owe them anything. I would appreciate confirmation that they are not sending anything to collections.

Additionally I would appreciate an apology for treating a long standing customer in such a horrible manner.

Consumer

Response:

At this time, I have not been contacted by Eastern Athletic Clubs, Inc. regarding complaint ID [redacted].

Easter Athletics sent me another threatening notice. I reached out to their business office and they refused to take my complaint.

There are several of my coworkers that are experiencing the same issue and recieving late notice payment requests on cancelled accounts like myself.

Attached is a copy of the first late notice and the new notice that I got the other day.

Sincerely,