Eastern Automotive Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
MESSAGE FROM BUSINESS:  In
response to [redacted] complaint:
 We met with [redacted] when she first brought her car for a CARCO
inspection (photo inspection for insurance company); at that time we told her
that
we can service all auto body and auto repairs, except for state inspections for
which Eastern Automotive is on the waitlist.  We never claim or advertise
to be a NYS Inspection Station.  Rather,
as an ancillary service or as courtesy and convenience to our customers who
request it, we take in a vehicle, check it out and repair it, and then bring
the vehicle to a licensed inspection facility.
 
                   
If Eastern Automotive is not a registered inspection station in New
York, then why I would bring my car to them for a vehicle inspection? This begs
the question if you,  (Eastern Automotive)
do not have the equipment and proper licensing to legally perform inspections
from the Department of Motor Vehicles in the State of New York you should not
be taking in, through convoluted language, misleading impressions, or “Good
Samaritan” roleplaying, any vehicles whatsoever in for “Inspections”, period.
                   
The translation of your writings that you “Are Providing An Ancillary
Service Or As A Courtesy and Convenience” to your customers walks upon a very
frail line and wreaks of fraudulent practices.
                   It
truly appears by your behavior and actions that you are conveniently confusing
the best interests of your customers with those of none other than your own.
 
                  I
do not appreciate being deceived.
 
 
  [redacted] is misinformative
in his statement that he dropped off his vehicle and asked me if I perform
state
inspections. 
                     
The word is misinformed and I am not.  I directly asked Ted the question of whether
or not Eastern Automotive performed state inspections. He answered yes that he
did.
                     
Now that Eastern Automotive is being called to task and being held
accountable, they have shifted their position and are now claiming that they in
fact do not perform state inspections. How convenient is this as well as just
being short of an amazing coincidence.
                    
The reason why the vehicle was left with Eastern Automotive was so it
could be inspected. Again, I brought my vehicle in to Eastern Automotive be
inspected because Ted said they performed state inspections.
                    
I would have never left the vehicle with him if he did not offer a state
inspection service.
                    Please give an explanation as to
why this question should be categorized as “Misinformative”.
 
Rather, [redacted] called my shop prior
to the vehicle coming in, informed my secretary that she had a car that
 was way past its inspection due date and that
it had been sitting a long time as it had an inspection issue.  She told
us that she thought it needed an O2 sensor and said she was dropping it off.
During that conversation she was again informed that we do not do state
inspections but if she wanted we would check-out the car, do whatever it may
need and then take it to an inspection facility to which she agreed.
 
            I am really having a hard time convincing
myself of what I just read as truthful so I am going to write it down to possibly
help me better understand it. Here goes:
           Firstly,
my wife just agreed to let someone perform a state inspection on our vehicle
who has just informed her that they do not perform state inspections. Does this
makes sense?
          Secondly,
she also just agreed that they can do whatever to remedy any problems that were
found by means other than a valid New York State inspection test along with a
pass/fail report. This also makes sense?
          Thirdly, she then finally agreed to bring
the vehicle to someone else to perform the actual inspection that should have
been performed by, and was brought to Eastern Automotive, in the first place. She
also agreed to this?
          When
asked if she remembers any of this she replied: “Why is he lying? Why would I
bring the car in for an inspection to someone who just told me that they do not
do state inspections? I would have just brought it to a registered inspection
station and been done with it.”
         Eastern
Automotive once again states that they “Do not do state inspections” yet
continues to perform some sort of uniquely distorted version of a vehicle state
inspection. Why?  Numerous requests to
Eastern Automotive to explain their actions have gone unanswered.
 
The car was dropped off by them after hours on
Sunday, 7/**/15, with a note attached
stating that I should call them and that her husband Steve would tell me what
it needs.  That note, signed by
[redacted]  [redacted],  is uploaded here.  After we performed a diagnosis,
I called
[redacted] and informed him that the car had an engine and emissions code
for an evaporator canister (not O2 sensor), and it also had antilock and
transmission codes as well. I told him that the car needed an evaporator
canister and after the evaporator canister is installed the car must be driven
to set the monitors so it would pass inspection, as it will outright fail
otherwise.
                  
I have asked Eastern Automotive several times to provide me with the state
inspection failure report that is generated when a vehicle fails inspection. They
could not provide or produce it.
                 Also
requested was a computer printout of the association between the vehicle unable
to pass inspection and the evaporative canister and why it needed to be
replaced. Eastern Automotive once again could not provide this information.
 
 He gave his
permission to perform this work, which I did.  I
offered him the old part – as it is shop policy with every part replacement -
back he refused it, that it was ok.
 
                      Permission was given to perform the work
based on the fact that he (Ted) clearly stated when asked that the inspection
failure report indicated that this was the only problem that was preventing the
vehicle from passing inspection.
                     
What he failed to mention that no report was really ever generated, (and
as I learned later on) and no report would ever be made available because the
vehicle was never connected or linked to an NYS DMV inspection computer for
proper analysis.
                   
As far as the part, the question was not if he had replaced the part,
but rather why he replaced the part which in turn led to the request for the
failure report from Eastern Automotive. The part was left with him so he could
put it back in the vehicle which he refused to do.
 
 In order to
set the monitors, he gave me
permission to drive the car to set those monitors. After driving the car for
approximately 160 miles (at no additional charge!) the emission codes were
fixed
and there was only this 1 monitor left to set.  Setting this 1 monitor
could entail one mile
or fifty miles of driving to reset.
                     
What I was actually told by Ted of Eastern Automotive was that I needed
to drive the vehicle a minimum of 200 miles non-stop and not to under any
circumstances shut the vehicle off for the entire 200 mile journey.  
                    
This is when I began to question (Ted) Eastern Automotive and asked for validation on why this
is necessary. At this point Ted nervously looked away, dismissed my requests to
see his state inspection equipment/credentials and said to just do exactly as I
was told or else the vehicle would never pass inspection.
                    
 I too now became nervous.
 
 
  I released
the car to him on Friday, 7/[redacted]15, stating that I really could not
take any more time to drive his car (for which he did not want to be charged
any additional labor) and he should drive it over the weekend and simply bring
it back to me and I would computer scan it to see if the remaining monitor set.
                    
The only driving the vehicle needed was that of driving to a station
that is properly equipped to inspect vehicles in New York State.
I
did not at all tell [redacted]   that a [redacted] was the only
facility
with the proper equipment; rather, I advised him, that there are occasions when
vehicles, despite test driving, take some time with adjustments to set
monitors.
                        Eastern Automotive admitted that they could
not get the vehicle to pass inspection and indeed did say that it needed to go
to a [redacted] to clear the transmission codes that he said were now
preventing the vehicle from passing inspection.
                     
Ted at no time suggested that I bring the vehicle to someone, unlike
him, who actually possess a registered NYS DMV computer to properly link, test,
and inspect the vehicle.
                    
It was only when I began to disregard his bizarre czar-like orders of
driving the vehicle hundreds of miles non-stop to clear the codes and brought
it elsewhere that the vehicle passed inspection. 
[redacted]  [redacted] came into my shop on Monday
screaming that he took
the car to another facility where it passed inspection. I replied that I was
thrilled that we (my work) set the monitors and it passed, but he proceeded to
scream at me that I should never have worked on his car if I did not have theproper equipment (which is nonsense and untrue).
                   
I have given ample opportunities to Eastern Automotive to fix the
vehicle so it could pass inspection. They could not.
               How
could Eastern Automotive ever get the vehicle to pass inspection if they could
never link the vehicle to the DMW inspection computer?
                           If this is indeed
nonsense and untrue, then why does Eastern Automotive continue to refuse to
show me their inspection equipment, registration certificate and the failed
inspection report for the vehicle?
 
 I tried to tell him that I indeed have the
proper equipment and computers to diagnose the vehicle but he would not stop
yelling long enough to either hear what I was saying or figure out his
misunderstanding or assumptions.
When asked several times to see Eastern Automotive’s
state inspection equipment, they responded with a curt, “No”.
The bottom line is this: the car needed an
evap canister; if I had not replaced it the car would have never passed
any state inspection at any inspection station;
 
           How can
Eastern Automotive conclude that the Evaporative Canister needed to be replaced
to pass inspection when they never ran a legitimate inspection to begin with?
            Again, Eastern Automotive, please provide the
failed inspection report to validate your claims.
 
I had [redacted]  [redacted] see the
old evap canister, offered him the old part, which he had refused to take it.
              Again,
as far as the Evaporative Canister part, the question was not if he had
replaced the part, but rather why he replaced the part in the first place.
             This
in turn led to the request for the inspection failure report which Eastern
Automotive either would not or could not ever produce.
 
 
I went above and beyond what any shop owner would
have done for its customer,
driving the car for many hours, without additional charge, monitoring and
adjusting the codes to get all the monitors to set, which proved
successful. There is no way that car would have ever passed state inspection
without the evap canister being replaced and without me driving the car to
adjust the monitors and successfully reset the codes, as I did with all the
codes. 
                   
Again, how can Eastern Automotive conclude that the Evaporative Canister
needed to be replaced to pass inspection when they never ran a legitimate state
inspection test to begin with? Again, Eastern Automotive, please provide the
failed inspection report from NYS DMV to validate your claims.
 
 
 And we did
not charge him for diagnosing, test driving, and
resetting the codes (for which we expended a good amount of time)! 
               Eastern
Automotive did not charge for “Performed Services” because even they realized
they could never really validate the charges.
 
 
 I have
been a mechanic for over 30 years with
credentials and certifications (NYS and NYC Certifications; NYS Certified DMV
Inspector and Appraiser; NYC Certifications of Fitness, Training Emissions
Performance (STEP); Engine Electronics Training; Computerized Performance
Systems; Fuel Injection Systems; NYS DMV Automotive Excellence Program SAEP
Technician; Manager Software for Auto Repair, etc.), and I take pride in
my work and business.
                    
Unfortunately, 30 years of service has left Ted of Eastern Automotive
with nothing more than a very selective memory.
                   
What has been conveniently left out from Ted of Eastern Automotive conga
line of personal accolades, achievements, and awards is a current registration
as a NYS DMV Inspection Station.
                   
Remember Ted, this is why the vehicle was brought to you in the first
place, to be inspected.
                   
Ted never disclosed he was on the DMV “Waitlist”. Never.
                  
Ted never disclosed he was not a registered inspection station. Never.
                   Ted never disclosed that the vehicle would
have to be ultimately inspected by “Others”. Never
 
 
 I understand [redacted]  [redacted]
layman’s frustration but he is making statements and claims that are disingenuous,
without context or nexus, technically and actually incorrect and simply
offending. 
Yes or no Eastern Automotive, are you NYS DMV registered
inspection station?
Yes or no Eastern Automotive, can you substantiate the
work you performed with a valid report?
Yes or no Eastern Automotive, have you contacted and
made the NYS DMV aware that you are performing “Inspections” on vehicles while
you remain on their “Waitlist”?
Yes or no Eastern Automotive, was the vehicle ever
linked to an official NYS DMV inspection computer by you for proper analysis?
Yes or no Eastern Automotive, are these questions “disingenuous,
without context or nexus, technically and actually incorrect and simply
offending” or rather are they simply questions Eastern Automotive rather
not answer? 
If I am guilty and suffer from “Layman’s Frustration” as
claimed by Ted, I will assume the role of judge and jury and then find Ted
guilty of Professional Deception.
 
 
We are entitled to every penny we charged and got
paid
for the work (labor and parts) that that we provided to Mr. Wiencek  per
his approval, which by the way got his car
(which was uninspected for a long time) to pass inspection.
                    I want a full refund of
$717.24 by Eastern Automotive. They provided an unsubstantiated, needless services
and were never able to get the vehicle to pass inspection.
                    
 Any approved charges that were
agreed to were because Ted said they were necessary for the vehicle to pass
inspection which, in the end, were nothing more than baseless stabs at parts changing
and proved false.
                   
 Ultimately, once the vehicle was
taken away from Eastern Automotive and brought to a registered NYS DMV inspection
station with people possessing the proper technical training and equipment, the
vehicle passed inspection in 20 minutes.
                   
In conclusion, Eastern Automotive’s self-flattery and claiming responsibility
for the vehicle passing inspection is, and remains, laughable on all accounts.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
MESSAGE FROM BUSINESS:
  In
response to [redacted] complaint:
 We met with [redacted] when she first brought her car for a CARCO
inspection (photo inspection for insurance company); at that time we told her
that
we can service all auto body and auto repairs, except for state inspections for
which Eastern Automotive is on the waitlist.  We never claim or advertise
to be a NYS Inspection Station.  Rather,
as an ancillary service or as courtesy and convenience to our customers who
request it, we take in a vehicle, check it out and repair it, and then bring
the vehicle to a licensed inspection facility.
 
                   
If Eastern Automotive is not a registered inspection station in New
York, then why I would bring my car to them for a vehicle inspection? This begs
the question if you,  (Eastern Automotive)
do not have the equipment and proper licensing to legally perform inspections
from the Department of Motor Vehicles in the State of New York you should not
be taking in, through convoluted language, misleading impressions, or “Good
Samaritan” roleplaying, any vehicles whatsoever in for “Inspections”, period.
                   
The translation of your writings that you “Are Providing An Ancillary
Service Or As A Courtesy and Convenience” to your customers walks upon a very
frail line and wreaks of fraudulent practices.
                   It
truly appears by your behavior and actions that you are conveniently confusing
the best interests of your customers with those of none other than your own.
 
                  I
do not appreciate being deceived.
 
 
  [redacted] is misinformative
in his statement that he dropped off his vehicle and asked me if I perform
state
inspections. 
                     
The word is misinformed and I am not.  I directly asked Ted the question of whether
or not Eastern Automotive performed state inspections. He answered yes that he
did.
                     
Now that Eastern Automotive is being called to task and being held
accountable, they have shifted their position and are now claiming that they in
fact do not perform state inspections. How convenient is this as well as just
being short of an amazing coincidence.
                    
The reason why the vehicle was left with Eastern Automotive was so it
could be inspected. Again, I brought my vehicle in to Eastern Automotive be
inspected because Ted said they performed state inspections.
                    
I would have never left the vehicle with him if he did not offer a state
inspection service.
                    Please give an explanation as to
why this question should be categorized as “Misinformative”.
 
Rather, [redacted] called my shop prior
to the vehicle coming in, informed my secretary that she had a car that
 was way past its inspection due date and that
it had been sitting a long time as it had an inspection issue.  She told
us that she thought it needed an O2 sensor and said she was dropping it off.
During that conversation she was again informed that we do not do state
inspections but if she wanted we would check-out the car, do whatever it may
need and then take it to an inspection facility to which she agreed.
 
            I am really having a hard time convincing
myself of what I just read as truthful so I am going to write it down to possibly
help me better understand it. Here goes:
           Firstly,
my wife just agreed to let someone perform a state inspection on our vehicle
who has just informed her that they do not perform state inspections. Does this
makes sense?
          Secondly,
she also just agreed that they can do whatever to remedy any problems that were
found by means other than a valid New York State inspection test along with a
pass/fail report. This also makes sense?
          Thirdly, she then finally agreed to bring
the vehicle to someone else to perform the actual inspection that should have
been performed by, and was brought to Eastern Automotive, in the first place. She
also agreed to this?
          When
asked if she remembers any of this she replied: “Why is he lying? Why would I
bring the car in for an inspection to someone who just told me that they do not
do state inspections? I would have just brought it to a registered inspection
station and been done with it.”
         Eastern
Automotive once again states that they “Do not do state inspections” yet
continues to perform some sort of uniquely distorted version of a vehicle state
inspection. Why?  Numerous requests to
Eastern Automotive to explain their actions have gone unanswered.
 
The car was dropped off by them after hours on
Sunday, 7/**/15, with a note attached
stating that I should call them and that her husband Steve would tell me what
it needs.  That note, signed by
[redacted]  [redacted],  is uploaded here.  After we performed a diagnosis,
I called
[redacted] and informed him that the car had an engine and emissions code
for an evaporator canister (not O2 sensor), and it also had antilock and
transmission codes as well. I told him that the car needed an evaporator
canister and after the evaporator canister is installed the car must be driven
to set the monitors so it would pass inspection, as it will outright fail
otherwise.
                  
I have asked Eastern Automotive several times to provide me with the state
inspection failure report that is generated when a vehicle fails inspection. They
could not provide or produce it.
                 Also
requested was a computer printout of the association between the vehicle unable
to pass inspection and the evaporative canister and why it needed to be
replaced. Eastern Automotive once again could not provide this information.
 
 He gave his
permission to perform this work, which I did.  I
offered him the old part – as it is shop policy with every part replacement -
back he refused it, that it was ok.
 
                      Permission was given to perform the work
based on the fact that he (Ted) clearly stated when asked that the inspection
failure report indicated that this was the only problem that was preventing the
vehicle from passing inspection.
                     
What he failed to mention that no report was really ever generated, (and
as I learned later on) and no report would ever be made available because the
vehicle was never connected or linked to an NYS DMV inspection computer for
proper analysis.
                   
As far as the part, the question was not if he had replaced the part,
but rather why he replaced the part which in turn led to the request for the
failure report from Eastern Automotive. The part was left with him so he could
put it back in the vehicle which he refused to do.
 
 In order to
set the monitors, he gave me
permission to drive the car to set those monitors. After driving the car for
approximately 160 miles (at no additional charge!) the emission codes were
fixed
and there was only this 1 monitor left to set.  Setting this 1 monitor
could entail one mile
or fifty miles of driving to reset.
                     
What I was actually told by Ted of Eastern Automotive was that I needed
to drive the vehicle a minimum of 200 miles non-stop and not to under any
circumstances shut the vehicle off for the entire 200 mile journey.  
                    
This is when I began to question (Ted) Eastern Automotive and asked for validation on why this
is necessary. At this point Ted nervously looked away, dismissed my requests to
see his state inspection equipment/credentials and said to just do exactly as I
was told or else the vehicle would never pass inspection.
                    
 I too now became nervous.
 
 
  I released
the car to him on Friday, 7/[redacted]15, stating that I really could not
take any more time to drive his car (for which he did not want to be charged
any additional labor) and he should drive it over the weekend and simply bring
it back to me and I would computer scan it to see if the remaining monitor set.
                    
The only driving the vehicle needed was that of driving to a station
that is properly equipped to inspect vehicles in New York State.
I
did not at all tell [redacted]   that a [redacted] was the only
facility
with the proper equipment; rather, I advised him, that there are occasions when
vehicles, despite test driving, take some time with adjustments to set
monitors.
                        Eastern Automotive admitted that they could
not get the vehicle to pass inspection and indeed did say that it needed to go
to a [redacted] to clear the transmission codes that he said were now
preventing the vehicle from passing inspection.
                     
Ted at no time suggested that I bring the vehicle to someone, unlike
him, who actually possess a registered NYS DMV computer to properly link, test,
and inspect the vehicle.
                    
It was only when I began to disregard his bizarre czar-like orders of
driving the vehicle hundreds of miles non-stop to clear the codes and brought
it elsewhere that the vehicle passed inspection. 
[redacted]  [redacted] came into my shop on Monday
screaming that he took
the car to another facility where it passed inspection. I replied that I was
thrilled that we (my work) set the monitors and it passed, but he proceeded to
scream at me that I should never have worked on his car if I did not have the
proper equipment (which is nonsense and untrue).
                   
I have given ample opportunities to Eastern Automotive to fix the
vehicle so it could pass inspection. They could not.
               How
could Eastern Automotive ever get the vehicle to pass inspection if they could
never link the vehicle to the DMW inspection computer?
                           If this is indeed
nonsense and untrue, then why does Eastern Automotive continue to refuse to
show me their inspection equipment, registration certificate and the failed
inspection report for the vehicle?
 
 I tried to tell him that I indeed have the
proper equipment and computers to diagnose the vehicle but he would not stop
yelling long enough to either hear what I was saying or figure out his
misunderstanding or assumptions.
When asked several times to see Eastern Automotive’s
state inspection equipment, they responded with a curt, “No”.
The bottom line is this: the car needed an
evap canister; if I had not replaced it the car would have never passed
any state inspection at any inspection station;
 
           How can
Eastern Automotive conclude that the Evaporative Canister needed to be replaced
to pass inspection when they never ran a legitimate inspection to begin with?
            Again, Eastern Automotive, please provide the
failed inspection report to validate your claims.
 
I had [redacted]  [redacted] see the
old evap canister, offered him the old part, which he had refused to take it.
              Again,
as far as the Evaporative Canister part, the question was not if he had
replaced the part, but rather why he replaced the part in the first place.
             This
in turn led to the request for the inspection failure report which Eastern
Automotive either would not or could not ever produce.
 
 
I went above and beyond what any shop owner would
have done for its customer,
driving the car for many hours, without additional charge, monitoring and
adjusting the codes to get all the monitors to set, which proved
successful. There is no way that car would have ever passed state inspection
without the evap canister being replaced and without me driving the car to
adjust the monitors and successfully reset the codes, as I did with all the
codes. 
                   
Again, how can Eastern Automotive conclude that the Evaporative Canister
needed to be replaced to pass inspection when they never ran a legitimate state
inspection test to begin with? Again, Eastern Automotive, please provide the
failed inspection report from NYS DMV to validate your claims.
 
 
 And we did
not charge him for diagnosing, test driving, and
resetting the codes (for which we expended a good amount of time)! 
               Eastern
Automotive did not charge for “Performed Services” because even they realized
they could never really validate the charges.
 
 
 I have
been a mechanic for over 30 years with
credentials and certifications (NYS and NYC Certifications; NYS Certified DMV
Inspector and Appraiser; NYC Certifications of Fitness, Training Emissions
Performance (STEP); Engine Electronics Training; Computerized Performance
Systems; Fuel Injection Systems; NYS DMV Automotive Excellence Program SAEP
Technician; Manager Software for Auto Repair, etc.), and I take pride in
my work and business.
                    
Unfortunately, 30 years of service has left Ted of Eastern Automotive
with nothing more than a very selective memory.
                   
What has been conveniently left out from Ted of Eastern Automotive conga
line of personal accolades, achievements, and awards is a current registration
as a NYS DMV Inspection Station.
                   
Remember Ted, this is why the vehicle was brought to you in the first
place, to be inspected.
                   
Ted never disclosed he was on the DMV “Waitlist”. Never.
                  
Ted never disclosed he was not a registered inspection station. Never.
                   Ted never disclosed that the vehicle would
have to be ultimately inspected by “Others”. Never
 
 
 I understand [redacted]  [redacted]
layman’s frustration but he is making statements and claims that are disingenuous,
without context or nexus, technically and actually incorrect and simply
offending. 
Yes or no Eastern Automotive, are you NYS DMV registered
inspection station?
Yes or no Eastern Automotive, can you substantiate the
work you performed with a valid report?
Yes or no Eastern Automotive, have you contacted and
made the NYS DMV aware that you are performing “Inspections” on vehicles while
you remain on their “Waitlist”?
Yes or no Eastern Automotive, was the vehicle ever
linked to an official NYS DMV inspection computer by you for proper analysis?
Yes or no Eastern Automotive, are these questions “disingenuous,
without context or nexus, technically and actually incorrect and simply
offending” or rather are they simply questions Eastern Automotive rather
not answer? 
If I am guilty and suffer from “Layman’s Frustration” as
claimed by Ted, I will assume the role of judge and jury and then find Ted
guilty of Professional Deception.
 
 
We are entitled to every penny we charged and got
paid
for the work (labor and parts) that that we provided to Mr. Wiencek  per
his approval, which by the way got his car
(which was uninspected for a long time) to pass inspection.
                    I want a full refund of
$717.24 by Eastern Automotive. They provided an unsubstantiated, needless services
and were never able to get the vehicle to pass inspection.
                    
 Any approved charges that were
agreed to were because Ted said they were necessary for the vehicle to pass
inspection which, in the end, were nothing more than baseless stabs at parts changing
and proved false.
                   
 Ultimately, once the vehicle was
taken away from Eastern Automotive and brought to a registered NYS DMV inspection
station with people possessing the proper technical training and equipment, the
vehicle passed inspection in 20 minutes.
                   
In conclusion, Eastern Automotive’s self-flattery and claiming responsibility
for the vehicle passing inspection is, and remains, laughable on all accounts.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to [redacted] complaint: We met with [redacted] when she first brought her car for a CARCOinspection (photo inspection for insurance company); at that time we told her thatwe can service all auto body and auto repairs, except for state inspections...

forwhich Eastern Automotive is on the waitlist.  We never claim or advertiseto be a NYS Inspection Station.  Rather,as an ancillary service or as courtesy and convenience to our customers whorequest it, we take in a vehicle, check it out and repair it, and then bringthe vehicle to a licensed inspection facility.  [redacted] is misinformativein his statement that he dropped off his vehicle and asked me if I perform stateinspections.   Rather, [redacted] called my shop priorto the vehicle coming in, informed my secretary that she had a car that  was way past its inspection due date and thatit had been sitting a long time as it had an inspection issue.  She toldus that she thought it needed an O2 sensor and said she was dropping it off.During that conversation she was again informed that we do not do stateinspections but if she wanted we would check-out the car, do whatever it mayneed and then take it to an inspection facility to which she agreed. The carwas dropped off by them after hours on Sunday, 7/**/15, with a note attachedstating that I should call them and that her husband Steve would tell me whatit needs.  That note, signed by[redacted],  is uploaded here.  After we performed a diagnosis, I called[redacted] and informed him that the car had an engine and emissions codefor an evaporator canister (not O2 sensor), and it also had antilock andtransmission codes as well. I told him that the car needed an evaporatorcanister and after the evaporator canister is installed the car must be drivento set the monitors so it would pass inspection, as it will outright failotherwise. He gave his permission to perform this work, which I did.  Ioffered him the old part – as it is shop policy with every part replacement -back he refused it, that it was ok. In order to set the monitors, he gave mepermission to drive the car to set those monitors. After driving the car forapproximately 160 miles (at no additional charge!) the emission codes were fixedand there was only this 1 monitor left to set.  Setting this 1 monitor could entail one mileor fifty miles of driving to reset.  Ireleased the car to him on Friday, 7/**/15, stating that I really could nottake any more time to drive his car (for which he did not want to be chargedany additional labor) and he should drive it over the weekend and simply bringit back to me and I would computer scan it to see if the remaining monitor set.I did not at all tell [redacted]   that a [redacted] was the only facilitywith the proper equipment; rather, I advised him, that there are occasions whenvehicles, despite test driving, take some time with adjustments to setmonitors. [redacted] came into my shop on Monday screaming that he tookthe car to another facility where it passed inspection. I replied that I wasthrilled that we (my work) set the monitors and it passed, but he proceeded toscream at me that I should never have worked on his car if I did not have theproper equipment (which is nonsense and untrue).  I tried to tell him that I indeed have theproper equipment and computers to diagnose the vehicle but he would not stopyelling long enough to either hear what I was saying or figure out hismisunderstanding or assumptions. The bottom line is this: the car needed anevap canister; if I had not replaced it the car would have never passedany state inspection at any inspection station; I had [redacted] see theold evap canister, offered him the old part, which he had refused to take it. Iwent above and beyond what any shop owner would have done for its customer,driving the car for many hours, without additional charge, monitoring andadjusting the codes to get all the monitors to set, which provedsuccessful. There is no way that car would have ever passed state inspectionwithout the evap canister being replaced and without me driving the car toadjust the monitors and successfully reset the codes, as I did with all thecodes.  And we did not charge him for diagnosing, test driving, andresetting the codes (for which we expended a good amount of time)!  I have been a mechanic for over 30 years withcredentials and certifications (NYS and NYC Certifications; NYS Certified DMVInspector and Appraiser; NYC Certifications of Fitness, Training EmissionsPerformance (STEP); Engine Electronics Training; Computerized PerformanceSystems; Fuel Injection Systems; NYS DMV Automotive Excellence Program SAEPTechnician; Manager Software for Auto Repair, etc.),  and I take pride inmy work and business. I understand [redacted]layman’s frustration but he is making statements and claims that aredisingenuous, without context or nexus, technically and factually incorrect andsimply offending.  We are entitled to every penny we charged and got paidfor the work (labor and parts) that that we provided to [redacted]  per his approval, which by the way got his car(which was uninspected for a long time) to pass inspection.

Review: Summation Of Complaint

On 7/**/15 I brought my 2006 Toyota Sequoia to Eastern Automotive to be inspected. Upon dropping the vehicle off at Eastern Automotive, I asked Ted (Owner) if he performs vehicle inspection services and answered yes that he did.

The vehicle was in his possession for approximately 1 week. During this week he called me several times saying that he couldn’t clear the vehicle codes and thereby the vehicle was not able to pass inspection. He drove the vehicle for 160 miles (in his possession) trying to clear the codes yet the codes remained. He then said he needed to replace the evaporative canister in order for the vehicle to pass inspection. Upon replacing this part the vehicle still could not pass inspection (according to Ted). He then told me I needed to drive the vehicle non-stop for at least 200 miles in order to clear the codes. If the codes still persisted after driving 200 miles, he told me the vehicle then needed to go to the [redacted] because they were the only ones who have the equipment to properly diagnose the vehicle.

After paying him $717.24 just to release my still uninspected vehicle back to me, I did not follow his advice of driving 200 plus miles yet instead drove 8 miles to a Registered NYS Inspection Station. Upon linking the vehicle up to their official NYS inspection computer and the NYS computer in Albany, NY they said there were no codes present, no codes to clear and within 10 minutes they were done with the inspection and the vehicle had passed (see attached document).

8 Questions For Merchant (Ted) At Eastern Automotive….

1) Q. Why did Ted, (Eastern Automotive) knowingly take in a vehicle for an inspection that he could never perform?

A. Money

2) Q. Is Eastern Automotive an officially regulated, licensed, and registered inspection station and in possession of the necessary equipment and documentation to perform vehicle inspections in the state of New York?

A. No, as per listing information provided by The New York State Department Of Motor Vehicles they are not.

3) Q. Why did Ted insist on replacing the evaporative canister saying this would get the vehicle to pass inspection and yet the vehicle still failed after replacing the part?

A. Faulty diagnosis; the part never needed to be replaced and was not the problem.

4) Q. Was the vehicle ever hooked up to an Official NYS Inspection Computer which is why the vehicle was given to him in the first place?

A. No, when I asked to see his Inspection Station License and Computer he told me I could not see them.

5) Q. How did the vehicle pass inspection at another station yet could not pass at Eastern Automotive?

A. Eastern Automotive is neither equipped nor licensed to perform vehicle inspections in New York State and therefore could never get the vehicle to pass.

6) Q. After the vehicle passed inspection at an Official NYS Inspection Station why did Eastern Automotive refuse to put the old evaporative canister back on and refund my money?

7) A. Admission of wrong doing and loss of money to the merchant.

8) Q. When asked, why couldn’t Eastern Automotive provide an Official NYS print out of why the vehicle failed inspection?

A. No such report could be generated as the vehicle was never linked to NYS Inspection system therefore Ted said no such report is available.

Resolution Option And Further Actions Against Eastern Automotive

I want a full refund of my money $717.24.Desired Settlement: Refund

Business

Response:

In response to [redacted] complaint: We met with [redacted] when she first brought her car for a CARCOinspection (photo inspection for insurance company); at that time we told her thatwe can service all auto body and auto repairs, except for state inspections forwhich Eastern Automotive is on the waitlist. We never claim or advertiseto be a NYS Inspection Station. Rather,as an ancillary service or as courtesy and convenience to our customers whorequest it, we take in a vehicle, check it out and repair it, and then bringthe vehicle to a licensed inspection facility. [redacted] is misinformativein his statement that he dropped off his vehicle and asked me if I perform stateinspections. Rather, [redacted] called my shop priorto the vehicle coming in, informed my secretary that she had a car that was way past its inspection due date and thatit had been sitting a long time as it had an inspection issue. She toldus that she thought it needed an O2 sensor and said she was dropping it off.During that conversation she was again informed that we do not do stateinspections but if she wanted we would check-out the car, do whatever it mayneed and then take it to an inspection facility to which she agreed. The carwas dropped off by them after hours on Sunday, 7/**/15, with a note attachedstating that I should call them and that her husband Steve would tell me whatit needs. That note, signed by[redacted], is uploaded here. After we performed a diagnosis, I called[redacted] and informed him that the car had an engine and emissions codefor an evaporator canister (not O2 sensor), and it also had antilock andtransmission codes as well. I told him that the car needed an evaporatorcanister and after the evaporator canister is installed the car must be drivento set the monitors so it would pass inspection, as it will outright failotherwise. He gave his permission to perform this work, which I did. Ioffered him the old part – as it is shop policy with every part replacement -back he refused it, that it was ok. In order to set the monitors, he gave mepermission to drive the car to set those monitors. After driving the car forapproximately 160 miles (at no additional charge!) the emission codes were fixedand there was only this 1 monitor left to set. Setting this 1 monitor could entail one mileor fifty miles of driving to reset. Ireleased the car to him on Friday, 7/**/15, stating that I really could nottake any more time to drive his car (for which he did not want to be chargedany additional labor) and he should drive it over the weekend and simply bringit back to me and I would computer scan it to see if the remaining monitor set.I did not at all tell [redacted] that a [redacted] was the only facilitywith the proper equipment; rather, I advised him, that there are occasions whenvehicles, despite test driving, take some time with adjustments to setmonitors. [redacted] came into my shop on Monday screaming that he tookthe car to another facility where it passed inspection. I replied that I wasthrilled that we (my work) set the monitors and it passed, but he proceeded toscream at me that I should never have worked on his car if I did not have theproper equipment (which is nonsense and untrue). I tried to tell him that I indeed have theproper equipment and computers to diagnose the vehicle but he would not stopyelling long enough to either hear what I was saying or figure out hismisunderstanding or assumptions. The bottom line is this: the car needed anevap canister; if I had not replaced it the car would have never passedany state inspection at any inspection station; I had [redacted] see theold evap canister, offered him the old part, which he had refused to take it. Iwent above and beyond what any shop owner would have done for its customer,driving the car for many hours, without additional charge, monitoring andadjusting the codes to get all the monitors to set, which provedsuccessful. There is no way that car would have ever passed state inspectionwithout the evap canister being replaced and without me driving the car toadjust the monitors and successfully reset the codes, as I did with all thecodes. And we did not charge him for diagnosing, test driving, andresetting the codes (for which we expended a good amount of time)! I have been a mechanic for over 30 years withcredentials and certifications (NYS and NYC Certifications; NYS Certified DMVInspector and Appraiser; NYC Certifications of Fitness, Training EmissionsPerformance (STEP); Engine Electronics Training; Computerized PerformanceSystems; Fuel Injection Systems; NYS DMV Automotive Excellence Program SAEPTechnician; Manager Software for Auto Repair, etc.), and I take pride inmy work and business. I understand [redacted]layman’s frustration but he is making statements and claims that aredisingenuous, without context or nexus, technically and factually incorrect andsimply offending. We are entitled to every penny we charged and got paidfor the work (labor and parts) that that we provided to [redacted] per his approval, which by the way got his car(which was uninspected for a long time) to pass inspection.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

MESSAGE FROM BUSINESS:

In

response to [redacted] complaint:

We met with [redacted] when she first brought her car for a CARCO

inspection (photo inspection for insurance company); at that time we told her

that

we can service all auto body and auto repairs, except for state inspections for

which Eastern Automotive is on the waitlist. We never claim or advertise

to be a NYS Inspection Station. Rather,

as an ancillary service or as courtesy and convenience to our customers who

request it, we take in a vehicle, check it out and repair it, and then bring

the vehicle to a licensed inspection facility.

If Eastern Automotive is not a registered inspection station in New

York, then why I would bring my car to them for a vehicle inspection? This begs

the question if you, (Eastern Automotive)

do not have the equipment and proper licensing to legally perform inspections

from the Department of Motor Vehicles in the State of New York you should not

be taking in, through convoluted language, misleading impressions, or “Good

Samaritan” roleplaying, any vehicles whatsoever in for “Inspections”, period.

The translation of your writings that you “Are Providing An Ancillary

Service Or As A Courtesy and Convenience” to your customers walks upon a very

frail line and wreaks of fraudulent practices.

It

truly appears by your behavior and actions that you are conveniently confusing

the best interests of your customers with those of none other than your own.

I

do not appreciate being deceived.

[redacted] is misinformative

in his statement that he dropped off his vehicle and asked me if I perform

state

inspections.

The word is misinformed and I am not. I directly asked Ted the question of whether

or not Eastern Automotive performed state inspections. He answered yes that he

did.

Now that Eastern Automotive is being called to task and being held

accountable, they have shifted their position and are now claiming that they in

fact do not perform state inspections. How convenient is this as well as just

being short of an amazing coincidence.

The reason why the vehicle was left with Eastern Automotive was so it

could be inspected. Again, I brought my vehicle in to Eastern Automotive be

inspected because Ted said they performed state inspections.

I would have never left the vehicle with him if he did not offer a state

inspection service.

Please give an explanation as to

why this question should be categorized as “Misinformative”.

Rather, [redacted] called my shop prior

to the vehicle coming in, informed my secretary that she had a car that

was way past its inspection due date and that

it had been sitting a long time as it had an inspection issue. She told

us that she thought it needed an O2 sensor and said she was dropping it off.

During that conversation she was again informed that we do not do state

inspections but if she wanted we would check-out the car, do whatever it may

need and then take it to an inspection facility to which she agreed.

I am really having a hard time convincing

myself of what I just read as truthful so I am going to write it down to possibly

help me better understand it. Here goes:

Firstly,

my wife just agreed to let someone perform a state inspection on our vehicle

who has just informed her that they do not perform state inspections. Does this

makes sense?

Secondly,

she also just agreed that they can do whatever to remedy any problems that were

found by means other than a valid New York State inspection test along with a

pass/fail report. This also makes sense?

Thirdly, she then finally agreed to bring

the vehicle to someone else to perform the actual inspection that should have

been performed by, and was brought to Eastern Automotive, in the first place. She

also agreed to this?

When

asked if she remembers any of this she replied: “Why is he lying? Why would I

bring the car in for an inspection to someone who just told me that they do not

do state inspections? I would have just brought it to a registered inspection

station and been done with it.”

Eastern

Automotive once again states that they “Do not do state inspections” yet

continues to perform some sort of uniquely distorted version of a vehicle state

inspection. Why? Numerous requests to

Eastern Automotive to explain their actions have gone unanswered.

The car was dropped off by them after hours on

Sunday, 7/**/15, with a note attached

stating that I should call them and that her husband Steve would tell me what

it needs. That note, signed by

[redacted], is uploaded here. After we performed a diagnosis,

I called

[redacted] and informed him that the car had an engine and emissions code

for an evaporator canister (not O2 sensor), and it also had antilock and

transmission codes as well. I told him that the car needed an evaporator

canister and after the evaporator canister is installed the car must be driven

to set the monitors so it would pass inspection, as it will outright fail

otherwise.

I have asked Eastern Automotive several times to provide me with the state

inspection failure report that is generated when a vehicle fails inspection. They

could not provide or produce it.

Also

requested was a computer printout of the association between the vehicle unable

to pass inspection and the evaporative canister and why it needed to be

replaced. Eastern Automotive once again could not provide this information.

He gave his

permission to perform this work, which I did. I

offered him the old part – as it is shop policy with every part replacement -

back he refused it, that it was ok.

Permission was given to perform the work

based on the fact that he (Ted) clearly stated when asked that the inspection

failure report indicated that this was the only problem that was preventing the

vehicle from passing inspection.

What he failed to mention that no report was really ever generated, (and

as I learned later on) and no report would ever be made available because the

vehicle was never connected or linked to an NYS DMV inspection computer for

proper analysis.

As far as the part, the question was not if he had replaced the part,

but rather why he replaced the part which in turn led to the request for the

failure report from Eastern Automotive. The part was left with him so he could

put it back in the vehicle which he refused to do.

In order to

set the monitors, he gave me

permission to drive the car to set those monitors. After driving the car for

approximately 160 miles (at no additional charge!) the emission codes were

fixed

and there was only this 1 monitor left to set. Setting this 1 monitor

could entail one mile

or fifty miles of driving to reset.

What I was actually told by Ted of Eastern Automotive was that I needed

to drive the vehicle a minimum of 200 miles non-stop and not to under any

circumstances shut the vehicle off for the entire 200 mile journey.

This is when I began to question (Ted) Eastern Automotive and asked for validation on why this

is necessary. At this point Ted nervously looked away, dismissed my requests to

see his state inspection equipment/credentials and said to just do exactly as I

was told or else the vehicle would never pass inspection.

I too now became nervous.

I released

the car to him on Friday, 7/[redacted]15, stating that I really could not

take any more time to drive his car (for which he did not want to be charged

any additional labor) and he should drive it over the weekend and simply bring

it back to me and I would computer scan it to see if the remaining monitor set.

The only driving the vehicle needed was that of driving to a station

that is properly equipped to inspect vehicles in New York State.

I

did not at all tell [redacted] that a [redacted] was the only

facility

with the proper equipment; rather, I advised him, that there are occasions when

vehicles, despite test driving, take some time with adjustments to set

monitors.

Eastern Automotive admitted that they could

not get the vehicle to pass inspection and indeed did say that it needed to go

to a [redacted] to clear the transmission codes that he said were now

preventing the vehicle from passing inspection.

Ted at no time suggested that I bring the vehicle to someone, unlike

him, who actually possess a registered NYS DMV computer to properly link, test,

and inspect the vehicle.

It was only when I began to disregard his bizarre czar-like orders of

driving the vehicle hundreds of miles non-stop to clear the codes and brought

it elsewhere that the vehicle passed inspection.

[redacted] came into my shop on Monday

screaming that he took

the car to another facility where it passed inspection. I replied that I was

thrilled that we (my work) set the monitors and it passed, but he proceeded to

scream at me that I should never have worked on his car if I did not have the

proper equipment (which is nonsense and untrue).

I have given ample opportunities to Eastern Automotive to fix the

vehicle so it could pass inspection. They could not.

How

could Eastern Automotive ever get the vehicle to pass inspection if they could

never link the vehicle to the DMW inspection computer?

If this is indeed

nonsense and untrue, then why does Eastern Automotive continue to refuse to

show me their inspection equipment, registration certificate and the failed

inspection report for the vehicle?

I tried to tell him that I indeed have the

proper equipment and computers to diagnose the vehicle but he would not stop

yelling long enough to either hear what I was saying or figure out his

misunderstanding or assumptions.

When asked several times to see Eastern Automotive’s

state inspection equipment, they responded with a curt, “No”.

The bottom line is this: the car needed an

evap canister; if I had not replaced it the car would have never passed

any state inspection at any inspection station;

How can

Eastern Automotive conclude that the Evaporative Canister needed to be replaced

to pass inspection when they never ran a legitimate inspection to begin with?

Again, Eastern Automotive, please provide the

failed inspection report to validate your claims.

I had [redacted] see the

old evap canister, offered him the old part, which he had refused to take it.

Again,

as far as the Evaporative Canister part, the question was not if he had

replaced the part, but rather why he replaced the part in the first place.

This

in turn led to the request for the inspection failure report which Eastern

Automotive either would not or could not ever produce.

I went above and beyond what any shop owner would

have done for its customer,

driving the car for many hours, without additional charge, monitoring and

adjusting the codes to get all the monitors to set, which proved

successful. There is no way that car would have ever passed state inspection

without the evap canister being replaced and without me driving the car to

adjust the monitors and successfully reset the codes, as I did with all the

codes.

Again, how can Eastern Automotive conclude that the Evaporative Canister

needed to be replaced to pass inspection when they never ran a legitimate state

inspection test to begin with? Again, Eastern Automotive, please provide the

failed inspection report from NYS DMV to validate your claims.

And we did

not charge him for diagnosing, test driving, and

resetting the codes (for which we expended a good amount of time)!

Eastern

Automotive did not charge for “Performed Services” because even they realized

they could never really validate the charges.

I have

been a mechanic for over 30 years with

credentials and certifications (NYS and NYC Certifications; NYS Certified DMV

Inspector and Appraiser; NYC Certifications of Fitness, Training Emissions

Performance (STEP); Engine Electronics Training; Computerized Performance

Systems; Fuel Injection Systems; NYS DMV Automotive Excellence Program SAEP

Technician; Manager Software for Auto Repair, etc.), and I take pride in

my work and business.

Unfortunately, 30 years of service has left Ted of Eastern Automotive

with nothing more than a very selective memory.

What has been conveniently left out from Ted of Eastern Automotive conga

line of personal accolades, achievements, and awards is a current registration

as a NYS DMV Inspection Station.

Remember Ted, this is why the vehicle was brought to you in the first

place, to be inspected.

Ted never disclosed he was on the DMV “Waitlist”. Never.

Ted never disclosed he was not a registered inspection station. Never.

Ted never disclosed that the vehicle would

have to be ultimately inspected by “Others”. Never

I understand [redacted]

layman’s frustration but he is making statements and claims that are disingenuous,

without context or nexus, technically and actually incorrect and simply

offending.

Yes or no Eastern Automotive, are you NYS DMV registered

inspection station?

Yes or no Eastern Automotive, can you substantiate the

work you performed with a valid report?

Yes or no Eastern Automotive, have you contacted and

made the NYS DMV aware that you are performing “Inspections” on vehicles while

you remain on their “Waitlist”?

Yes or no Eastern Automotive, was the vehicle ever

linked to an official NYS DMV inspection computer by you for proper analysis?

Yes or no Eastern Automotive, are these questions “disingenuous,

without context or nexus, technically and actually incorrect and simply

offending” or rather are they simply questions Eastern Automotive rather

not answer?

If I am guilty and suffer from “Layman’s Frustration” as

claimed by Ted, I will assume the role of judge and jury and then find Ted

guilty of Professional Deception.

We are entitled to every penny we charged and got

paid

for the work (labor and parts) that that we provided to Mr. Wiencek per

his approval, which by the way got his car

(which was uninspected for a long time) to pass inspection.

I want a full refund of

$717.24 by Eastern Automotive. They provided an unsubstantiated, needless services

and were never able to get the vehicle to pass inspection.

Any approved charges that were

agreed to were because Ted said they were necessary for the vehicle to pass

inspection which, in the end, were nothing more than baseless stabs at parts changing

and proved false.

Ultimately, once the vehicle was

taken away from Eastern Automotive and brought to a registered NYS DMV inspection

station with people possessing the proper technical training and equipment, the

vehicle passed inspection in 20 minutes.

In conclusion, Eastern Automotive’s self-flattery and claiming responsibility

for the vehicle passing inspection is, and remains, laughable on all accounts.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,