I have no idea how they make money to run the place. I had everything ready to go and then, bam extra year tracked on. I said no thanks I was not aware of that extra year. [redacted] immediately jumped on me for expressing my upset to the gentleman we were working with. There was NO COMMUNICATION of this extra year, I made sure and checked with my spouse before continuing. Needless to say, I'm disgusted and never saw such disregard for customer service before in my life.
I have no idea how they make money to run the place. I had everything ready to go and then, bam extra year tracked on. I said no thanks I was not aware of that extra year. [redacted] immediately jumped on me for expressing my upset to the gentleman we were working with. There was NO COMMUNICATION of this extra year, I made sure and checked with my spouse before continuing. Needless to say, I'm disgusted and never saw such disregard for customer service before in my life.