Eastern Carolina Nissan

I have no idea how they make money to run the placeI had everything ready to go and then, bam extra year tracked onI said no thanks I was not aware of that extra year [redacted] immediately jumped on me for expressing my upset to the gentleman we were working withThere was NO COMMUNICATION of this extra year, I made sure and checked with my spouse before continuingNeedless to say, I'm disgusted and never saw such disregard for customer service before in my life