Eastern Coach Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]:
First of all, thank you for your prompt reply.  Can the Revdex.com make the Eastern Bus Company  issue a statement that my luggage was lost under their care and have it  fill out a Property Irregularity Report?  I need this...

2 information for insurance claim.  The Bus company refused to do so.
Your help in this matter is very much appreciated.
Sincerely,
[redacted]

If customer bought ticket on line, we can issue refund to him, if customer bought ticket by cash, then we can let customer use ticket again, that mean a free ride next time.Please send me email if you have any questions, [redacted].com. Thank you!

Dear [redacted]:First of all, thank you for your prompt reply.  Can the Revdex.com make the Eastern Bus Company  issue a statement that my luggage was lost under their care and have it  fill out a Property Irregularity Report?  I need this 2 information for...

insurance claim.  The Bus company refused to do so.Your help in this matter is very much appreciated.Sincerely,[redacted]

Dear [redacted]:After review complain ID#[redacted], $37 was issued to customer today, if you have any questions, please let me know, thank you