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Eastern Enterprise Electric

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Eastern Enterprise Electric Reviews (9)

While the consumer is not completely happy with the repair, he does not wish to pursue this matter further

I am rejecting this response because: I have been told that they will replace this roof since July 2107. Their word means nothing
I need a
detail statement/ written proposal of the job they are going to do to correct this problem.I need it stated in the proposal that the job will be completed by 5-31-

Upon receiving this message we contacted the foreman who confirmed that the repair was done using new materials, not the re-installation of the damaged materialSe have informed the owner by telephoneHe confirmed that he was mistakenThe matter is closed

*** and *** did purchase a new unit in In order to get the warranty on parts they where to register the Heat Pump. We have responded to there calls, Problems from low on Freon one time (Unit installed in December 2009) Broken wire outside and a capacitor
The Unit was at full charge the last time we where out in May The *** have not been billed

The problem has been fixed no charge to the consumer

While the consumer is not completely happy with the repair, he does not wish to pursue this matter further. spoke with James.  He stated that they are planning on replacing half of the consumers roof, as soon as weather permits.
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I contacted Mr Bryant intially I explained that the person who did the install relocated to Texas.  He came and did the repair but it was not done completly why the system continued to lose freon.  He came a second time and again added freon.  When I contacted him the third time he promised to come out and look at the system and never came despite several calls where he promised both the tenant and myself that he would come.  The accounting of events by the business is untrue and if the system remains having the same issue that I paid him to fix then I should not be responsible for paying for his repair since it was not done correctly.  This is also a new unit which Mr. Bryant is an autorized dealer and could obtain any needed parts under warranty to repair so again his last response is simply inaccurate.  Please assist me to get the refund of $350 as I paid for something that was not done properly.Regards,

[redacted] did contact on a Saturday for no A/C. We went on the call, found new A/C that was completely out of freon.  The homeowner stated that she couldn't get the other company that installed it to call her back.  We found a leak at a joint and fixed it. refilled the freon.   The...

system was working 100% when we left.  Gave Ms. [redacted] the bill and she asked for a discount. Gave her a $50.00 discount.  Ms [redacted] did call us back later with the same problem, found another leak, recharged at on charge to her.She did call us again weeks later and we advised her to call the company that installed it, to fix it.

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Address: 1719 Crooks, Royal Oak, Michigan, United States, 48067


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