Eastern LI Gas Services

In response to [redacted] complaint, The money he gave me was towards a partial payment for the labor that was involved in the initial diagnosis of the fireplaceI had spent more then hours and multiple trips to the customers house for various issues with the fireplaceI advised the customer from the start that the part might not be available any longerI let the customer know after week of trying to order the part that I could not find it anywhereAfter that he somehow thought I owed him money, if anything he owes me for more hours labor for repairing a remote for the fireplace that I never billed him forThank You, [redacted]

Revdex.com:At this time, I have not been contacted by Eastern L I Gas Services regarding complaint ID ***.Sincerely,
*** I have called another coTo do the repairThey fixed the problem and did not need to order a partIt appears that L I gas services couldn't figure out what was wrong and should have told me they couldn't do the job instead of stalling and ignoring my calls*** *** claimed the coSent the wrong part(for natural gas ) not for propane not that it was not availableIt does not look like this is a very reputable or reliable coThank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
One previous trip to make a repair was paid by the contractorThe reason Jason was called back was because the repair didn't workHe did work on the remote but was unable to fix it because he need to order a partHe never said that the part might not be available,but that it should still be covered under warranty since the fireplace was less than a year oldHe gave me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response to [redacted] complaint,  The money he gave me was towards a partial payment for the labor that was involved in the initial diagnosis of the fireplace. I had spent more then 4 hours and multiple trips to...

the customers house for various issues with the fireplace. I advised the customer from the start that the part might not be available any longer. I let the customer know after 1 week of trying to order the part that I could not find it anywhere. After that he somehow thought I owed him money, if anything he owes me for 3 more hours labor for repairing a remote for the fireplace that I never billed him for. Thank You, [redacted]
[redacted]

Review: [redacted] from Eastern LI gas services came to repair a gas fireplace. He said he needed to order a part . This was on Dec. *,2014 . I gave him a deposit of two hundred dollars. He said he would call and schedule a date to finish when he got the part which would take about one week. I haven't heard from him and it is now Jan.**,2015. He hasn't returned any of the calls that both my contractor and I have made to him. I think I have been more than patient and I would like a refund since I have had to call and schedule someone else to do the job. Thank you for your help.Desired Settlement: I would like a refund of the two hundred dollar deposit.

Business

Response:

In response to [redacted] complaint, The money he gave me was towards a partial payment for the labor that was involved in the initial diagnosis of the fireplace. I had spent more then 4 hours and multiple trips to the customers house for various issues with the fireplace. I advised the customer from the start that the part might not be available any longer. I let the customer know after 1 week of trying to order the part that I could not find it anywhere. After that he somehow thought I owed him money, if anything he owes me for 3 more hours labor for repairing a remote for the fireplace that I never billed him for. Thank You, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

One previous trip to make a repair was paid by the contractor. The reason Jason was called back was because the repair didn't work. He did work on the remote but was unable to fix it because he need to order a part. He never said that the part might not be available,but that it should still be covered under warranty since the fireplace was less than a year old. He gave me

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Eastern L I Gas Services regarding complaint ID [redacted].Sincerely,[redacted] I have called another co. To do the repair. They fixed the problem and did not need to order a part. It appears that L I gas services couldn't figure out what was wrong and should have told me they couldn't do the job instead of stalling and ignoring my calls. [redacted] claimed the co. Sent the wrong part(for natural gas ) not for propane not that it was not available. It does not look like this is a very reputable or reliable co. Thank You