Eastern Management Group LLC

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] This is not a real companyThey do try and sound legit but they are far from itI called the company they said I had the loan with and they also told me they are a scamThanks

Our company strives to provide the highest quality of service to our clients and our client’s customersTherefore, we regret hearing otherwise and take these matters very seriouslyThank you for bringing Mr [redacted] 's complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Mr [redacted] 's complaint, We conducted an investigation with regard to this matterA call was made and a message was left for the individual to call us backNo personal information about the consumer, financial or otherwise was left on this callIn regards to the allegation of our company being a scam and saying we are pressing criminal charges on Mr [redacted] 's if he didn’t pay for the loanOur company does not and can't do anything like that because it is illegalAs per the request of Mr [redacted] 's account it has been removed from our systemWe have ceased and deceased all contactMr [redacted] 's may contact the compliance department to discuss any further questions he may have, if he wishes to do soPlease feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Dani M Chief Compliance Officer

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, *** *** I'm not sure what else I'm supposed to do but we have to put something on here saying this is not a real companyThis is a scam and anyone that does a little investigation can figure this outThank you

Our company strives to provide the highest quality of service to our clients and our client’s customers. We are dishearten Mr. [redacted]’s does not accept our response. Our company is not a scam. Our company does not and can not press criminal charges. We have ceased and deceased all contact with Mr. [redacted]’s. We stand by our first response to the complaint.    Chief compliance officer ,

Our company strives to provide the highest quality of service to our clients and our client’s customers. Therefore, we regret hearing otherwise and take these matters very seriously. Thank you for bringing Mr. [redacted]'s complaint to our attention and we appreciate the opportunity to respond. Upon...

receiving notification of Mr. [redacted]'s complaint, We conducted an investigation with regard to this matter. A call was made and a message was left for the individual to call us back. No personal information about the consumer, financial or otherwise was left on this call. In regards to the allegation of our company being a scam and saying we are pressing criminal charges on Mr. [redacted]'s if he didn’t pay for the loan. Our company does not and can't do anything like that because it is illegal. As per the request of Mr. [redacted]'s account it has been removed from our system. We have ceased and deceased all contact. Mr. [redacted]'s may contact the compliance department to discuss any further questions he may have, if he wishes to do so. Please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Dani M Chief Compliance Officer

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards, [redacted]This is not a real company. They do try and sound legit but they are far from it. I called the company they said I had the loan with and they  also told me they are a scam. Thanks

To whom it may concern,           Having considered the details of your complaint. Our team has reviewed the information you sent to us and conducted a full investigation. Mr. Robert A[redacted] is a new employee with very little experience. I have taken action. The...

representative has been spoken to and written up. He is going back to training class to ensure this does not happen again. If this occurs again he will be terminated. Both I and our team are very sorry that this unfortunate incident occurred. You and your wife will no longer be contacted by anyone from our company.