Eastern Mortgage Corp

To whom it may concern,The following is related to the Revdex.com complaint issued by [redacted] regarding his purchase of Bridgestone TiresThe following details are related to the timeline of Mr [redacted] 's purchase and related rebate submission process:Mr [redacted] purchased tires on 11/21/2015Mr [redacted] submitted for his rebate on 1/21/2016, which included a copy of the offer form highlighting the postmark requirement of 12/25/2015.Mr [redacted] received postmark rejection email on: 2/9/since he was past postmark as stated on the official rebate offer formMr [redacted] contacted Ohana via phone on 2/9/to express his dissatisfactionOhana escalated to Bridgestone requesting approval to issue payment on the same day (2/9/2016)Ohana received approval from Bridgestone on 2/10/2016.Ohana sent an approval email sent on 2/10/to Mr [redacted] letting him know payment is on it way and to allow 3-weeksGiven the aforementioned, the customer should receive his rebate payment (via prepaid card) in a matter of weeksFrom Ohana's perspective we consider this issue to be resolvedShould there be any questions or further details needed, please contact me directlySincerely, [redacted] ***Chief Operating OfficerThe Ohana Companies, Inc.302-225-[redacted]

To whom it may concern,The following is related to the Revdex.com complaint issued by [redacted] regarding his purchase of Bridgestone Tires. The following details are related to the timeline of Mr. [redacted]'s purchase and related rebate submission process:Mr. [redacted] purchased tires on 11/21/2015Mr....

[redacted] submitted for his rebate on 1/21/2016, which included a copy of the offer form highlighting the postmark requirement of 12/25/2015.Mr. [redacted] received postmark rejection email on: 2/9/2016 since he was past postmark as stated on the official rebate offer formMr. [redacted] contacted Ohana via phone on 2/9/2016 to express his dissatisfactionOhana escalated to Bridgestone requesting approval to issue payment on the same day (2/9/2016)Ohana received approval from Bridgestone on 2/10/2016.Ohana sent an approval email sent on 2/10/2016 to Mr. [redacted] letting him know payment is on it way and to allow 3-4 weeks. Given the aforementioned, the customer should receive his rebate payment (via prepaid card) in a matter of weeks. From Ohana's perspective we consider this issue to be resolved. Should there be any questions or further details needed, please contact me directly. Sincerely,[redacted]Chief Operating OfficerThe Ohana Companies, Inc.302-225-5505[redacted]