Eastern Pride Inc

Hello
I am a Korean who lives in Korea
I have a US bank account and a debit card
I bought wine from bestcellars.com
And I sent it to my shipping agency
It has been lost during shipment via ***
So I asked for a refund, but they refuse to refund
They ask me for US identification, but I do not have it
I paid money, but I did not receive the goods, so I want to get my money back