This company falsified and forged my signature on sales documents of which I have original copies ofI received these copies when filing a dispute
This store sold me an item that was no longer available and refused to refund my money, only offering me store creditAfter being told on multiple occasions, in the store and on the phone, that they would have the last rug shipped to the store, nothing appearedI contacted corporate who also only offered me a store creditAfter disputing these charges to the credit card company, I was denied and found documentation with my forged initials stating that I had taken the rug on the date of purchase in the documentation that was sent to meThis is false, and not only are they stealing from me, they are calling me a liarThis is unacceptableThe date of purchase was 05/22/The sales number is The item number is R250002ABC and was a medium rug/Ballari/brown for originally My customer ID was weajacMy sales rep was J
Purchased pillow 4-2-and was supposed to be here in weeksStill not hereWe have called number of times and only answer we get is we don't know when it will be here
Purchased adjustable bed base 4-2-and the massage on the head base started making loud noiseCalled customer service and repair man came on 5-25-and said the motor is going outSo he said he would order new motor and would be delivered to my home in one weekStill have not received it and have called times and nobody knows anything about it called approx5-8-I have made monthly pavements on this merchandise and still no pillow
I came looking to purchase couches, the sales person was very helpfuland was very patient , Office of staff, was very effecient and friendly durning a busy day
VERY poor customer service and a dishonest businessWe ordered a sectional sofa mid AugustA month later I called to check up on the statusThey informed me it was damaged so it would be a few more days/weeks and they would call when it came in to schedule a deliveryThey never did so I had to call again to schedule the delivery and on Oct 4th it came in damaged anywayBut instead of being honest they tried to cover up a rip on the back of the sofa with some kind of paint and glueWe noticed it because our house started smelling like paintI immediately called them and they told me to email them pictures of the damage, so I didThey never called back, so I emailed againI called them back a week later thinking I sent them to the wrong email, but I didn'tThey had the photos all along and who knows if they were ever going to callThen she tried to say the damage happened after the deliveryThey eventually agreed to send someone out the re-upholster the couch but never offered anything more and were very rudeI would not recommend buying from this placeIf anything happens you will be calling this place for weeks/months, on hold for hours, and with increased blood pressureWe learned our lesson the hard way
I purchased a couch and it had to fit on a wall that was inches wide, the salesperson told me it would be It is actually inches wide
My salesperson, *** was well aware that if this couch was wider than inches wide I was taking it off my ticket and not ordering it The sales manager was keeping the ticket on hold until I approved the measurement
I specifically went home, measured the wall, drove back to Ashley furniture *** and another salesperson were at the entry when I arrived, *** told me the couch pieces would fit, they were each inches wide
When the couch pieces arrived the total length is inches wide Not at all what I was told!
I have been offered merchandise credit I am not satisfied for multiple reasons, to sum it up so many employees through this ordeal have lied I want a refund, I do not want merchandise credit
This was a $1,Ashley Homestore Furniture mistake, they need to credit my account and act like a true business
The absolute worst customer service I have ever experienced! Will not answer phone! They only delivered part of what I purchased and refuse to do anythingYes, I paid for the furniture in full!
Poor service
Salesperson misquoted width of a couch (he knew it had to be a certain width or I was taking it off my ticket) and the company refuses to give me a refund Everyone I talk to on the phone has a different story
I have purchased many furniture pieces from this company throughout the years, but never again!
This company is unethical
Fraudulent sale of discontinued item
Business fradulently sold discontinued itemOn 7/13/I went to the store to purchase Adirondack lawn chairs, item P60008-8991, that were seen on the Ashley website,as well as deliveryWhile at store, salesman was not able to locate item but told me it was a new item that wasn't in their system yet but they would still be able to order itThe total came to $and was purchased via credit card as sales number After waiting for weeks, the maximum estimated delivery time frame, I returned to the store on 8/24/to inquire about my merchandise, as I had not received an updateThe customer services representative made a call to corporate and told me someone would call me in 2-business days with an updateNo call was receivedI then called the customer services number on 9/4/The associate told me that there was a mix up because the chairs were an online only purchase, which I was unaware of, and that the order the store
I purchased a recliner on 7-12-When it was delivered, it had a hole in itThey offered to have material sent to have it upholsteredJust refused delivery, it was new didn't want to have upholstered being brand newIt was purchased for my mom who has since passedTried just getting a refundWas told only a store credit could be givenTried to go use store credit has to many rules to itHave to spend more than creditI had found a couch and loveseat onlineWas told wouldn't be that price cause it was a corporate price onlineWas offered a price of I agreed then went to manager and price jumped to I though I was being fair by spending more after already getting damaged furniture previouslyBut after price jumping to 1388.00, I just feel like they are making their own rulesI would really just like to get a refund and be done
I furnished my entire home on 6/23/from items purchased from Ashley's FurnitureWithin one month I started having issues with purchase
First I call the number to file a claim Some of the warranty claims only went this far and I have not heard back from Ashley's furnitureIf they do get back with me they send out a guy with a camera who takes pictures of the defective itemHe then says that someone from customer service will contact usHe has been over to take pictures of thing or timesThen I never get a call back from anyone
I have made over phone calls (which can be proven by phone bills) to Ashley furniture number (customer service) in regards to items that should be covered under their warrantyWhen I purchased the items I was told by the sales man that the warranty covered every type of accidental damage from my dog peeing on my couch, spilled nail polish, water stains, rips, etcAny type of damage that was accidentalAll my items described below we
Received defective merchandise and finally received store credit but store refused to give credit for sales tax paid
I purchased a desk from Ashley Furniture in Abilene on January 18thIn February they delivered the desk but the two legs were both from the same side and the desk couldn't be put togetherThey took the wrong leg and left the desk top at that timeSeveral weeks later they came back with a replacement leg but the desk still couldn't be put together and it was decided that the problem was with the desk topAt this point they took the desk top back with them and offered to bring out another that was at their warehouse the next weekPrior to coming the next week with the desk they attempted to put the other desk together and found it had the same problemI spoke with someone in customer service on 4/and was told the desk was still on back orderAt this point I requested a cancellation on the desk and was offered a store credit as they do not give refundsI agreed
We bought two sofas and paid for protection plan
We started a complaint due to damage in July and still has not been resolved
We bought two sofas on May 24,We paid $for extra protection for months plus daysLast year in July, we reported about some damages to both sofasCall them, send pictures of the damages, etcFinally on February 4th of this year, they sent a technician with some markers to paint some of the defects and evaluate the damagesOn one of the sofas, coloring the dents, make them look better, and he ordered some covers for the cushions and that will be enough to fix itThe other sofa has some extra damage that is not easy fixableWe request a replacement or for the damage to be fixedHe ordered wood parts and extra leather in order to fix the damageWe received the cover for the cushions, and I called on March 14th to inform the Purple Cow protection (that is the protection plan Ashley sold us from)On April I called back to infor
Its been over a month, we've had deliveries, and still do not have our furniture we ordered!
11/21/we ordered a queen size poster bed with under storage for our daughter's birthdayHere it is 12/28/and she is still sleeping on a mattress on the floor1st delivery, they brought the wrong footboard and railings, and no under storage; left us with a headboard, dresser(which already had scratches when delivered, and was touched up with furniture marker! I thought this was brand new stuff) and a mirrorAfter contacting corporate, they tell me to go into the local store to get them the SKU #'s and have someone from the local store call them while I'm in the store Why is that my job? I'm the customer, I've place my order and made my paymentBut, I do it anywayOnce I'm there, they try to tell me I've got to pay extra, that they didn't charge me for it! So, I explain, we saw a bed on display, let the sales assocknow that's exactly what we wanted, he told us, no box spring n
Price quoted for the bed when we bought itwas$410.When delivered, there were pieces missingThey said we had to pay $more to get the missing
On January 20, 2017we bought a bed at Ashley Furniture in Abilene, Texas that our salesman, *** *** & his manager said was on sale that day only for $We purchased the bed & they said it had to be ordered & would be delivered in 2-weeksThe bed was delivered Feb 6thWhen the deliver guys tried to put the bed together the only part there were the bottom posts & side railsThey said we would have to call Ashley's the next morning to find out where the missing headboard, footboard & upper posts wereI called & was told the salesman & mgr messed up & quoted the wrong price to us fir the bed the day we bought it*** told me after speaking with his mgr the would order the missing pieces at no further cost to usThe bed never came & whenIcalled back they said we would have to pay $to get the missing pieces!
Contract Fraud & Financial Fraud
I ordered sofa couch 09/18/(sat) for $for my son09/20/I cancelled bc too bigMgr *** told me I could replace sofa wl other furniture at same price total or otherwise pay 25% fee I got couch, sofa, chair, end tables, & coffee tableChair did not arrive-did not have it on order they said but would get it ordered I told *** to forget about it and refund the moneyI talked to *** & she said she would refund my Wells Fargo credit card $for chair & would take daysAlso, suppose to get free warranty, bc Ashleys did not fix the last couch I bought thereShe charged me $for this warranty & me & *** was told it was free30/90/days past...(09/18/until 01/04/2017, but the refund has not been givenI have gone into the store times, but *** is always out & I have to talk to herI have left many messages for *** to call me, but I have never received call back from herI called main office i
This company falsified and forged my signature on sales documents of which I have original copies ofI received these copies when filing a dispute
This store sold me an item that was no longer available and refused to refund my money, only offering me store creditAfter being told on multiple occasions, in the store and on the phone, that they would have the last rug shipped to the store, nothing appearedI contacted corporate who also only offered me a store creditAfter disputing these charges to the credit card company, I was denied and found documentation with my forged initials stating that I had taken the rug on the date of purchase in the documentation that was sent to meThis is false, and not only are they stealing from me, they are calling me a liarThis is unacceptableThe date of purchase was 05/22/The sales number is The item number is R250002ABC and was a medium rug/Ballari/brown for originally My customer ID was weajacMy sales rep was J
Purchased pillow 4-2-and was supposed to be here in weeksStill not hereWe have called number of times and only answer we get is we don't know when it will be here
Purchased adjustable bed base 4-2-and the massage on the head base started making loud noiseCalled customer service and repair man came on 5-25-and said the motor is going outSo he said he would order new motor and would be delivered to my home in one weekStill have not received it and have called times and nobody knows anything about it called approx5-8-I have made monthly pavements on this merchandise and still no pillow
I came looking to purchase couches, the sales person was very helpfuland was very patient , Office of staff, was very effecient and friendly durning a busy day
VERY poor customer service and a dishonest businessWe ordered a sectional sofa mid AugustA month later I called to check up on the statusThey informed me it was damaged so it would be a few more days/weeks and they would call when it came in to schedule a deliveryThey never did so I had to call again to schedule the delivery and on Oct 4th it came in damaged anywayBut instead of being honest they tried to cover up a rip on the back of the sofa with some kind of paint and glueWe noticed it because our house started smelling like paintI immediately called them and they told me to email them pictures of the damage, so I didThey never called back, so I emailed againI called them back a week later thinking I sent them to the wrong email, but I didn'tThey had the photos all along and who knows if they were ever going to callThen she tried to say the damage happened after the deliveryThey eventually agreed to send someone out the re-upholster the couch but never offered anything more and were very rudeI would not recommend buying from this placeIf anything happens you will be calling this place for weeks/months, on hold for hours, and with increased blood pressureWe learned our lesson the hard way
I purchased a couch and it had to fit on a wall that was inches wide, the salesperson told me it would be It is actually inches wide
My salesperson, *** was well aware that if this couch was wider than inches wide I was taking it off my ticket and not ordering it The sales manager was keeping the ticket on hold until I approved the measurement
I specifically went home, measured the wall, drove back to Ashley furniture *** and another salesperson were at the entry when I arrived, *** told me the couch pieces would fit, they were each inches wide
When the couch pieces arrived the total length is inches wide Not at all what I was told!
I have been offered merchandise credit I am not satisfied for multiple reasons, to sum it up so many employees through this ordeal have lied I want a refund, I do not want merchandise credit
This was a $1,Ashley Homestore Furniture mistake, they need to credit my account and act like a true business
The absolute worst customer service I have ever experienced! Will not answer phone! They only delivered part of what I purchased and refuse to do anythingYes, I paid for the furniture in full!
Poor service
Salesperson misquoted width of a couch (he knew it had to be a certain width or I was taking it off my ticket) and the company refuses to give me a refund Everyone I talk to on the phone has a different story
I have purchased many furniture pieces from this company throughout the years, but never again!
This company is unethical
Fraudulent sale of discontinued item
Business fradulently sold discontinued itemOn 7/13/I went to the store to purchase Adirondack lawn chairs, item P60008-8991, that were seen on the Ashley website,as well as deliveryWhile at store, salesman was not able to locate item but told me it was a new item that wasn't in their system yet but they would still be able to order itThe total came to $and was purchased via credit card as sales number After waiting for weeks, the maximum estimated delivery time frame, I returned to the store on 8/24/to inquire about my merchandise, as I had not received an updateThe customer services representative made a call to corporate and told me someone would call me in 2-business days with an updateNo call was receivedI then called the customer services number on 9/4/The associate told me that there was a mix up because the chairs were an online only purchase, which I was unaware of, and that the order the store
I purchased a recliner on 7-12-When it was delivered, it had a hole in itThey offered to have material sent to have it upholsteredJust refused delivery, it was new didn't want to have upholstered being brand newIt was purchased for my mom who has since passedTried just getting a refundWas told only a store credit could be givenTried to go use store credit has to many rules to itHave to spend more than creditI had found a couch and loveseat onlineWas told wouldn't be that price cause it was a corporate price onlineWas offered a price of I agreed then went to manager and price jumped to I though I was being fair by spending more after already getting damaged furniture previouslyBut after price jumping to 1388.00, I just feel like they are making their own rulesI would really just like to get a refund and be done
I furnished my entire home on 6/23/from items purchased from Ashley's FurnitureWithin one month I started having issues with purchase
First I call the number to file a claim Some of the warranty claims only went this far and I have not heard back from Ashley's furnitureIf they do get back with me they send out a guy with a camera who takes pictures of the defective itemHe then says that someone from customer service will contact usHe has been over to take pictures of thing or timesThen I never get a call back from anyone
I have made over phone calls (which can be proven by phone bills) to Ashley furniture number (customer service) in regards to items that should be covered under their warrantyWhen I purchased the items I was told by the sales man that the warranty covered every type of accidental damage from my dog peeing on my couch, spilled nail polish, water stains, rips, etcAny type of damage that was accidentalAll my items described below we
Failure to repair defective furniture purchased
Received defective merchandise and finally received store credit but store refused to give credit for sales tax paid
I purchased a desk from Ashley Furniture in Abilene on January 18thIn February they delivered the desk but the two legs were both from the same side and the desk couldn't be put togetherThey took the wrong leg and left the desk top at that timeSeveral weeks later they came back with a replacement leg but the desk still couldn't be put together and it was decided that the problem was with the desk topAt this point they took the desk top back with them and offered to bring out another that was at their warehouse the next weekPrior to coming the next week with the desk they attempted to put the other desk together and found it had the same problemI spoke with someone in customer service on 4/and was told the desk was still on back orderAt this point I requested a cancellation on the desk and was offered a store credit as they do not give refundsI agreed
We bought two sofas and paid for protection plan
We started a complaint due to damage in July and still has not been resolved
We bought two sofas on May 24,We paid $for extra protection for months plus daysLast year in July, we reported about some damages to both sofasCall them, send pictures of the damages, etcFinally on February 4th of this year, they sent a technician with some markers to paint some of the defects and evaluate the damagesOn one of the sofas, coloring the dents, make them look better, and he ordered some covers for the cushions and that will be enough to fix itThe other sofa has some extra damage that is not easy fixableWe request a replacement or for the damage to be fixedHe ordered wood parts and extra leather in order to fix the damageWe received the cover for the cushions, and I called on March 14th to inform the Purple Cow protection (that is the protection plan Ashley sold us from)On April I called back to infor
Its been over a month, we've had deliveries, and still do not have our furniture we ordered!
11/21/we ordered a queen size poster bed with under storage for our daughter's birthdayHere it is 12/28/and she is still sleeping on a mattress on the floor1st delivery, they brought the wrong footboard and railings, and no under storage; left us with a headboard, dresser(which already had scratches when delivered, and was touched up with furniture marker! I thought this was brand new stuff) and a mirrorAfter contacting corporate, they tell me to go into the local store to get them the SKU #'s and have someone from the local store call them while I'm in the store Why is that my job? I'm the customer, I've place my order and made my paymentBut, I do it anywayOnce I'm there, they try to tell me I've got to pay extra, that they didn't charge me for it! So, I explain, we saw a bed on display, let the sales assocknow that's exactly what we wanted, he told us, no box spring n
Price quoted for the bed when we bought itwas$410.When delivered, there were pieces missingThey said we had to pay $more to get the missing
On January 20, 2017we bought a bed at Ashley Furniture in Abilene, Texas that our salesman, *** *** & his manager said was on sale that day only for $We purchased the bed & they said it had to be ordered & would be delivered in 2-weeksThe bed was delivered Feb 6thWhen the deliver guys tried to put the bed together the only part there were the bottom posts & side railsThey said we would have to call Ashley's the next morning to find out where the missing headboard, footboard & upper posts wereI called & was told the salesman & mgr messed up & quoted the wrong price to us fir the bed the day we bought it*** told me after speaking with his mgr the would order the missing pieces at no further cost to usThe bed never came & whenIcalled back they said we would have to pay $to get the missing pieces!
Contract Fraud & Financial Fraud
I ordered sofa couch 09/18/(sat) for $for my son09/20/I cancelled bc too bigMgr *** told me I could replace sofa wl other furniture at same price total or otherwise pay 25% fee I got couch, sofa, chair, end tables, & coffee tableChair did not arrive-did not have it on order they said but would get it ordered I told *** to forget about it and refund the moneyI talked to *** & she said she would refund my Wells Fargo credit card $for chair & would take daysAlso, suppose to get free warranty, bc Ashleys did not fix the last couch I bought thereShe charged me $for this warranty & me & *** was told it was free30/90/days past...(09/18/until 01/04/2017, but the refund has not been givenI have gone into the store times, but *** is always out & I have to talk to herI have left many messages for *** to call me, but I have never received call back from herI called main office i
Customer purchased bedroom set some items discontinuedsee complaint document