Eastern Region Appliance

FEBRUARY 6, 2017THE FOLLOWING IS A RESPONSE TO COMPLAINT ID *** ON 1/13/2017, OUR SERVICE COMPANY CONTACTED CONSUMER TO DISCUSS THE PROBLEM THEY WERE HAVING WITH THERE IN WARRANTY **--REF AS A RESULT OF RECEIVING THE INFORMATION FROM THE ** COMPANY TO SCHEDULE FOR SERVICE, IT IS THE
POLICY OF OUR COMPANY TO ALWAYS INFORM THE CONSUMER OF ANY ISSUES THAT MAYOR MAY NOT BE COVERED UNDER MFG WARRANTY EVEN IF THE UNIT IS UNDER A YEAR OLDTHIS IS A COURTESY WE PROVIDE AS OTHER SERVICE COMPANIES WILL AT TIMES BILL CONSUMER FOR NON COVERED ISSUES WITH NO PRE ANALYSISTHE CONSUMER WAS ASKED IF THE BRACKET WHICH HOLDS THE MEAT KEEPER IN WAS A PART THEY COULD REPLACE IF ** SUPPLIED THE PART DIRECTLY TO THEM AS THERE ARE PARTS REPLACED UNDER MFG WARRANTY THAT ARE CONSIDERED COSMETIC AND THEREFORE, ARE NOT COVERED UNDER ANY LABOR WARRANTYTHE CONSUMER BECAME IRATE WITH OUR REPRESENTATIVE AND DEMANDED TO HAVE SERVICEAS A RESULT OF THE MISUNDERSTANDING BETWEEN THE CONSUMER AND SERVICE COMPANY THE CALL WAS DIRECTED BACK TO THE ** COMPANY FOR AN APPOINTMENT TO BE SCHEDULED WITH AN ALTERNATE SERVICE COMPANYIT IS UNFORTUNATE THAT A SERVICE COMPANY AS OURS WHO REACHES OUT TO THE CONSUMER TO PUT THERE BEST INTEREST FIRST IS CONSIDERED RUDEIT IS MY SINCERE HOPE YOU CAN RESOLVE THIS ISSUE, AS IN OUR MANY YEARS OF BUSINESS, WE TRY TO KEEP IT HONEST.SINCERELYSUSAN F.OFFICE MANAGER