Eastern Residential Reviews (%countItem)
Eastern Residential Rating
Address: 7 Harcourt St Fl 2, Boston, Massachusetts, United States, 02116-6439
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On July 31 I went on the *** Website to look at apartments and started the leasing process online. I decided to put a hold on apartment ***. In the process, but without much description, it had me sign the lease before I was fully approved for the apartment. I tried to contact the property and the 24/7 leasing call center to set up an appointment to see the apartment, but I never got a call back from the property. I also tried to use the online contact portal which would not respond when I clicked send. I never received a copy of the lease or documents I signed.
om leaser *** with a welcome letter. Finally w/ a direct contact at the property I responded that I could not move to Peabody after the lack of contact from the property thinking I was not approved. On August 14 I received a lease break bill for $23,725.08.
The property did agree to backtrack if I reactivated the lease on 8/20. I asked to review the lease I had signed before agreeing. They refused to send me a copy of the lease claiming it was bc I canceled so I will not in good faith agree to something I unknowingly signed and cannot review.
There are 2 separate processes to apply for an apartment home, online there is an application, once completed it requires a deposit to secure a unit. Once approved then, someone is routed to a lease signing reviewing the process in the final stage. The lease is a lengthy legal document that requires multiple signatures of the prospective renter. Mr. had to successfully applied, been approved, then signed an entire lease to rent. He was well aware of the process as the online system again, makes you sign, confirm and verify through the entire process. We do have records of the application and executed lease.
A year ago I signed a lease with this property...a couple days later after attempting to set up my utilities I was informed that there were upfront fee's/deposits that the representative did not tell me about prior to moving in. This was a very concerning and uneasy feeling which made me wonder what else I was not being informed of. I had just moved my mother with Alzhimer's Disease into a nursing home after single handedly caring for her for 5 years and when I informed the representative I would no longer be moving forward to move in the manager then was extremely sarcastic, critical and rude. I am left with a bill on $2026.00 on my credit report and have spoken to both the corporate billing department and the collections company where by they will not remove this account from collections because I had a signed lease that had none of this information about additional utility fees at move in and has caused me extreme stress and anxiety. I offered to pay the amount for the few days the unit was off the market and they stated that they would be changing me an entire months rent. I wonder whom else they are doing this to and not being forthright in getting people to sign leases without full knowledge of the fees and costs affiliated.