Eastern Termite & Pest Control Company

Re: [redacted] Termite treatment - Eastern Termite and Pest Services originally treated the above property for termites on 7/10/this treatment comes with a one year service agreementIn April of the homeowner took down a piece of sheetrock in the rear of home and discovered termite damage to studsEastern went back out to re-treat the home on 4/12/and 4/16/for termites as part of our service agreement.It clearly states in our contract that Eastern is not responsible for any present or future damage to the above propertyThe damaged that was uncovered was hidden in inaccessible areasEastern's service contract is standard throughout our industryIt is also not uncommon to re-treat a home, even several times in order to gain control over an infestationOut of good customer relations our technician retreat approxtwo thirds of his home instead of only retreating the infested areaEastern feels that at this point we went above and beyond what our contract states and what is normally performed on a retreatment in our industryAny questions please feel free to call the office for more details [redacted] Thank you! [redacted] , President

Re: [redacted] [redacted]Termite treatment - Eastern Termite and Pest Services originally treated the above property for termites on 7/10/13 this treatment comes with a one year service agreement. In April of 2014 the homeowner took down a piece of...

sheetrock in the rear of home and discovered termite damage to 3 studs. Eastern went back out to re-treat the home on 4/12/14 and 4/16/14 for termites as part of our service agreement.It clearly states in our contract that Eastern is not responsible for any present or future damage to the above property. The damaged that was uncovered was hidden in inaccessible areas. Eastern's service contract is standard throughout our industry. It is also not uncommon to re-treat a home, even several times in order to gain control over an infestation. Out of good customer relations our technician retreat approx. two thirds of his home instead of only retreating the infested area. Eastern feels that at this point we went above and beyond what our contract states and what is normally performed on a retreatment in our industry. Any questions please feel free to call the office for more details [redacted] Thank you![redacted], President

Review: Upon the inspection when in the process of purchasing this home in July, 2013, our inspector saw evidence of termites. The seller then hired Eastern Termite & Pest Control to treat this problem and at that time, she paid $747.93 for which I have the paid bill along with the guarantee. In April of this year, we noticed a swarm of termites in the same room that was treated. We also some sawdust like material in one area. We opened the wall in that area, and the studs were almost completely eaten along with live termites still eating. I called Eastern at that time, and they came and gave an extensive treatment that apparently should have been done the first time. (Treated interior and exterior by drilling holes in the foundation and using 96 gallons of chemical). We then hired a carpenter to replace the studs and he saw that the exterior sheeting was also eaten. He then had to remove the outside vinyl siding to repair the exterior sheeting and also the inside studs. He had to replace plaster board, tape and spackle, replace moulding and then the room had to be painted. This all cost approximately $1500 for which I feel the termite company should have to pay due to the fact that the treatment done 9 months ago was not performed properly.Desired Settlement: Due to the shoddy treatment done originally (termites were not exterminated), we had a $1500 repair bill which I feel Eastern should reimburse me for.

Business

Response:

Re: [redacted]Termite treatment - Eastern Termite and Pest Services originally treated the above property for termites on 7/10/13 this treatment comes with a one year service agreement. In April of 2014 the homeowner took down a piece of sheetrock in the rear of home and discovered termite damage to 3 studs. Eastern went back out to re-treat the home on 4/12/14 and 4/16/14 for termites as part of our service agreement.It clearly states in our contract that Eastern is not responsible for any present or future damage to the above property. The damaged that was uncovered was hidden in inaccessible areas. Eastern's service contract is standard throughout our industry. It is also not uncommon to re-treat a home, even several times in order to gain control over an infestation. Out of good customer relations our technician retreat approx. two thirds of his home instead of only retreating the infested area. Eastern feels that at this point we went above and beyond what our contract states and what is normally performed on a retreatment in our industry. Any questions please feel free to call the office for more details [redacted] Thank you![redacted], President