Eastern Travel

September 22, 2015I am sorry to hear what happened to [redacted] I did talk to my driver, the bus did make one stop for the fuel and some customer get off to use the restroom during that tripNo any other stop at allBut no one open luggage bay including driver.We do not responsible for any loss or damaged bags because we did not have check in service for bagsIt is very clearly states on our policyAlso it does not make sense to say driver steal it, who will steal textbooks?We can give $refund to customers, but no further compensation, $refund is Courtesy, does not mean we admit any wrong doingIf you have any further questions, please let me know, Thank you!David W

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
From: *** ***Date: Sun, Oct 25, at 3:PMSubject: complaint id # *** *** * ***To: "[email protected]"
It's been a month since I agreed to accept the $refund from Eastern Shuttle Service with the help of the Revdex.com I have not received the refund and do not have contact info for David W***. How do I get the refund?
*** ***
***
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: From: [redacted]<[redacted].net>Date: Sun, Oct 25, 2015 at 3:33 PMSubject: complaint id # [redacted]To: "[email protected]" <[email protected]>It's been a month since I agreed to accept the $44 refund from Eastern Shuttle Service with the help of the Revdex.com.  i have not received the refund and do not have contact info for David W[redacted].  How do I get the refund?   [redacted]
Regards,
[redacted]

September 22, 2015I am sorry to hear what happened to [redacted]. I did talk to my driver, the bus did make one stop for the fuel and some customer get off to use the restroom during that trip. No any other stop at all. But no one open luggage bay including driver.We do not responsible for any loss or...

damaged bags because we did not have check in service for bags. It is very clearly states on our policy. Also it does not make sense to say driver steal it, who will steal textbooks?We can give $44 refund to customers, but no further compensation, $44 refund is Courtesy, does not mean we admit any wrong doing. If you have any further questions, please let me know, Thank you!David W.

September 22, 2015
I am sorry to hear what happened to [redacted]. I did talk to my driver, the bus did make one stop for the fuel and some customer get off to use the restroom during that trip. No any other stop at all. But no one open luggage bay including driver.
We do not responsible...

for any loss or damaged bags because we did not have check in service for bags. It is very clearly states on our policy. Also it does not make sense to say driver steal it, who will steal textbooks?We can give $44 refund to customers, but no further compensation, $44 refund is Courtesy, does not mean we admit any wrong doing. If you have any further questions, please let me know, Thank you!
David W.

Review: I purchased tickets on August **, 2013 for $72.00. Within minutes of pressing order, I received tragic news that prohibited me to travel on these dates. The bus company stated they do not issue refunds, however I received an email that states "I am sorry for your trouble should the reason behind your refund is acceptable we will process it right away and to call 1888 number for help. " After receiving the email I called the center. Multiple persons said the policy no refund. After I told them the email I received they said ok I'll email the company; said okay you should be granted a refund we are just awaiting confirmation from eastern. The reason I am asking for a refund is because I am relocating to the west coast and will not be using the bus services anytime this year or next year. I will not be returning to the east anytime soon. I reached out to the bus company and explained my tragedy and the fact that I will not be returning to use their services, an Asian woman scolds at me on the phone, tells me she did not tell me to buy a ticket and that it's my fault---continues to yell at me and then proceeds to hang up on me. I was disrespected and humiliated because I asked for a refund to support my travels and my 4 year old. I think that was rude and completely unprofessional. I emailed the company to tell them about my experience as well as the treatment. I then tried to call the company back to speak with someone else and she refused to answer the phone and when she did she hung up on me. This business is not respectable to their customers and as a paying customer I should be treated with kindness. I struggle everyday to pay my bills and had I not been stricken with the news I would have went on their trip. I told them things such as death and illness aren't controllable and these circumstances should at least be heard and granted a refund. I am extremely upset. In addition, the company told me to wait until they received an email back from the manager. This was at 11. The bus was scheduled to leave at 5, at 5 if I was not on the bus, I would lose out on my money as well. By 5 the manager hadn't responded and I wasn't going to be on the bus, which means either way I wouldn't get my money back. I paid them for nothing. The policies and the way they do business needs to be investigated and amended. They're taking advantage of people and taking people's money. That is not right at all.Desired Settlement: That the company's policy be investigated/amended. The disrespect has to stop. I'm sure I'm not the first and I probably won't be the last. It's not right. It's ugly and rude.

Business

Response:

I just checked our record, the money had already refunded to [redacted], if she still did not see credit on her credit card, please let us know, thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,