While the details of the rental are true Mrs [redacted] is leaving quite a bit out of her complaintWhen she first called regarding the issue I spoke with my credit card processor - Big Sky Commerce- and they indicated that the charge was a pre-authorization and that it would come off of her account within or up to business days (July 3)I promptly got back to Mrs [redacted] and relayed the infoI apologized to her but explained that because the charge had not settled I was not paid the money but her bank was holding itI said if the money did not come off within a week (it usually only takes 3-days in my experience) to please call me backA week later she called and said the charge remainedI again contacted Big Sky Commerce who reiterated what they had said before but explained that with Mrs [redacted] 's permission I could contact her bankI tried to reach Mrs [redacted] and left messages detailing what we needed to do to resolve the issueI did not hear back for several days and assumed the charge had been released and things were as they should beHowever, on Friday June Mrs [redacted] called both of my locations and was very belligerent with those who answered the phoneShe claimed she was being ignored, we were purposefully avoiding her calls, and running a scamI returned Mrs [redacted] 's phone calls immediately and once again tried to resolve the issueAfter receiving much colorful berating from Mrs [redacted] about how I was a rude, incompetent, scam artist, I was able to get the information from her bank I had requested in the messages I left herAfter speaking with her bank and confirming that this was not a pre-auth and she had been charged I wrote a check immediately in the amount of the $and put it in the mail to herI called her once again and left her a message of apologyI then called Big Sky Commerce to see where the break down happened and how this has caused much trouble for my clientThey confirmed to me that what had happened was in fact an error in processing and I was receiving wrong information when I was trying to resolve the issueThey have been in contact with Mrs [redacted] however I do not know the results of that contact.Mrs [redacted] 's claim of our indifference is complete non-senseI fully understand her frustration in dealing with this issue and never intended to cause undue stress but at the same time both myself and the manager of the other branch of my business tried to help herThe fact is we were being given the wrong information and we simply didn't know I filed a complaint with my processor because of the bad information I was given and that I had relayed to my clientWhile I do not know the outcome of that complaint I was told that they would do everything in their power to make sure that it never happens again and that they would contact Mrs [redacted] to explain why things had happened the way they did Mrs [redacted] 's money has been fully refundedAt no point did anyone say the things she claims nor was she ignoredWe strive to provide our customers with excellent service in all of their needs and never wish to cause frustration and stressI am sorry Mrs [redacted] feels the way she does about the ordealI wish her nothing but the bestTo further investigate please feel free to contact Big Sky Commerce @ (406) 327- Thank you
While the details of the rental are true Mrs. [redacted] is leaving quite a bit out of her complaint. When she first called regarding the issue I spoke with my credit card processor - Big Sky Commerce- and they indicated that the charge was a pre-authorization and that it would come off of her...
account within 10 or up to 10 business days (July 3). I promptly got back to Mrs. [redacted] and relayed the info. I apologized to her but explained that because the charge had not settled I was not paid the money but her bank was holding it. I said if the money did not come off within a week (it usually only takes 3-5 days in my experience) to please call me back. A week later she called and said the charge remained. I again contacted Big Sky Commerce who reiterated what they had said before but explained that with Mrs. [redacted]'s permission I could contact her bank. I tried to reach Mrs. [redacted] and left messages detailing what we needed to do to resolve the issue. I did not hear back for several days and assumed the charge had been released and things were as they should be. However, on Friday June 30 Mrs. [redacted] called both of my locations and was very belligerent with those who answered the phone. She claimed she was being ignored, we were purposefully avoiding her calls, and running a scam. I returned Mrs. [redacted]'s phone calls immediately and once again tried to resolve the issue. After receiving much colorful berating from Mrs. [redacted] about how I was a rude, incompetent, scam artist, I was able to get the information from her bank I had requested in the messages I left her. After speaking with her bank and confirming that this was not a pre-auth and she had been charged I wrote a check immediately in the amount of the $120.00 and put it in the mail to her. I called her once again and left her a message of apology. I then called Big Sky Commerce to see where the break down happened and how this has caused much trouble for my client. They confirmed to me that what had happened was in fact an error in processing and I was receiving wrong information when I was trying to resolve the issue. They have been in contact with Mrs. [redacted] however I do not know the results of that contact.Mrs. [redacted]'s claim of our indifference is complete non-sense. I fully understand her frustration in dealing with this issue and never intended to cause undue stress but at the same time both myself and the manager of the other branch of my business tried to help her. The fact is we were being given the wrong information and we simply didn't know. I filed a complaint with my processor because of the bad information I was given and that I had relayed to my client. While I do not know the outcome of that complaint I was told that they would do everything in their power to make sure that it never happens again and that they would contact Mrs. [redacted] to explain why things had happened the way they did. Mrs. [redacted]'s money has been fully refunded. At no point did anyone say the things she claims nor was she ignored. We strive to provide our customers with excellent service in all of their needs and never wish to cause frustration and stress. I am sorry Mrs. [redacted] feels the way she does about the ordeal. I wish her nothing but the best. To further investigate please feel free to contact Big Sky Commerce @ (406) 327-0611. Thank you.
While the details of the rental are true Mrs [redacted] is leaving quite a bit out of her complaintWhen she first called regarding the issue I spoke with my credit card processor - Big Sky Commerce- and they indicated that the charge was a pre-authorization and that it would come off of her account within or up to business days (July 3)I promptly got back to Mrs [redacted] and relayed the infoI apologized to her but explained that because the charge had not settled I was not paid the money but her bank was holding itI said if the money did not come off within a week (it usually only takes 3-days in my experience) to please call me backA week later she called and said the charge remainedI again contacted Big Sky Commerce who reiterated what they had said before but explained that with Mrs [redacted] 's permission I could contact her bankI tried to reach Mrs [redacted] and left messages detailing what we needed to do to resolve the issueI did not hear back for several days and assumed the charge had been released and things were as they should beHowever, on Friday June Mrs [redacted] called both of my locations and was very belligerent with those who answered the phoneShe claimed she was being ignored, we were purposefully avoiding her calls, and running a scamI returned Mrs [redacted] 's phone calls immediately and once again tried to resolve the issueAfter receiving much colorful berating from Mrs [redacted] about how I was a rude, incompetent, scam artist, I was able to get the information from her bank I had requested in the messages I left herAfter speaking with her bank and confirming that this was not a pre-auth and she had been charged I wrote a check immediately in the amount of the $and put it in the mail to herI called her once again and left her a message of apologyI then called Big Sky Commerce to see where the break down happened and how this has caused much trouble for my clientThey confirmed to me that what had happened was in fact an error in processing and I was receiving wrong information when I was trying to resolve the issueThey have been in contact with Mrs [redacted] however I do not know the results of that contact.Mrs [redacted] 's claim of our indifference is complete non-senseI fully understand her frustration in dealing with this issue and never intended to cause undue stress but at the same time both myself and the manager of the other branch of my business tried to help herThe fact is we were being given the wrong information and we simply didn't know I filed a complaint with my processor because of the bad information I was given and that I had relayed to my clientWhile I do not know the outcome of that complaint I was told that they would do everything in their power to make sure that it never happens again and that they would contact Mrs [redacted] to explain why things had happened the way they did Mrs [redacted] 's money has been fully refundedAt no point did anyone say the things she claims nor was she ignoredWe strive to provide our customers with excellent service in all of their needs and never wish to cause frustration and stressI am sorry Mrs [redacted] feels the way she does about the ordealI wish her nothing but the bestTo further investigate please feel free to contact Big Sky Commerce @ (406) 327- Thank you
While the details of the rental are true Mrs. [redacted] is leaving quite a bit out of her complaint. When she first called regarding the issue I spoke with my credit card processor - Big Sky Commerce- and they indicated that the charge was a pre-authorization and that it would come off of her...
account within 10 or up to 10 business days (July 3). I promptly got back to Mrs. [redacted] and relayed the info. I apologized to her but explained that because the charge had not settled I was not paid the money but her bank was holding it. I said if the money did not come off within a week (it usually only takes 3-5 days in my experience) to please call me back. A week later she called and said the charge remained. I again contacted Big Sky Commerce who reiterated what they had said before but explained that with Mrs. [redacted]'s permission I could contact her bank. I tried to reach Mrs. [redacted] and left messages detailing what we needed to do to resolve the issue. I did not hear back for several days and assumed the charge had been released and things were as they should be. However, on Friday June 30 Mrs. [redacted] called both of my locations and was very belligerent with those who answered the phone. She claimed she was being ignored, we were purposefully avoiding her calls, and running a scam. I returned Mrs. [redacted]'s phone calls immediately and once again tried to resolve the issue. After receiving much colorful berating from Mrs. [redacted] about how I was a rude, incompetent, scam artist, I was able to get the information from her bank I had requested in the messages I left her. After speaking with her bank and confirming that this was not a pre-auth and she had been charged I wrote a check immediately in the amount of the $120.00 and put it in the mail to her. I called her once again and left her a message of apology. I then called Big Sky Commerce to see where the break down happened and how this has caused much trouble for my client. They confirmed to me that what had happened was in fact an error in processing and I was receiving wrong information when I was trying to resolve the issue. They have been in contact with Mrs. [redacted] however I do not know the results of that contact.Mrs. [redacted]'s claim of our indifference is complete non-sense. I fully understand her frustration in dealing with this issue and never intended to cause undue stress but at the same time both myself and the manager of the other branch of my business tried to help her. The fact is we were being given the wrong information and we simply didn't know. I filed a complaint with my processor because of the bad information I was given and that I had relayed to my client. While I do not know the outcome of that complaint I was told that they would do everything in their power to make sure that it never happens again and that they would contact Mrs. [redacted] to explain why things had happened the way they did. Mrs. [redacted]'s money has been fully refunded. At no point did anyone say the things she claims nor was she ignored. We strive to provide our customers with excellent service in all of their needs and never wish to cause frustration and stress. I am sorry Mrs. [redacted] feels the way she does about the ordeal. I wish her nothing but the best. To further investigate please feel free to contact Big Sky Commerce @ (406) 327-0611. Thank you.