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Eastland Partners, Inc.

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Eastland Partners, Inc. Reviews (3)

A-Tex stands by its prior response, as evidenced by the signed documents provided with that prior response.  A-Tex continues to hold Mr. [redacted]'s spa for him, awaiting instructions as to where and when he would like it delivered.

Complaint: [redacted]
I am rejecting this response because: This response from the vendor is all lies and punitive damages will be sought. They've lied about early billing and willfully charged my account while saying they'd hold charges until delivery. The representative of the A-Tex willfully represented that his company would deliver on time and A-Tex didn't deliver. There is no contract and no Invoice # on this bill of sales. There is no contract. I've filed complaints with the Attorney General of Texas, Consumer Division of Complaints and Capital One Visa. Better Business only protects their paying customers. 
Regards,
[redacted]

There are several inaccuracies in this complaint.  Mr. [redacted] did come into our Burnet Road store on 4/27/17 and purchase a California Cooperage Model 380 spa from us.  He gave us his credit card at that time, we ran the charge, and he signed the sales slip.  (See attachment labeled...

"[redacted] receipt").  This completely contradicts his claim that we took his credit card info and said we would bill when the installation was complete.  We do not deliver product without receiving payment in full beforehand - just like furniture stores, appliance stores, or any other store selling expensive merchandise.  The product must be paid for before it is delivered.  Mr. [redacted] says we promised delivery in one week to ten days.  If you look at the delivery agreement signed by Mr. [redacted] (see attachment labeled "[redacted] delivery agreement) you will see at the top right that the space for "estimated delivery date" is left blank.  This is because our normal procedure is to have our installation department contact the customer sometime after the sale and arrange a date and time for delivery.  This was done in Mr. [redacted]'s case, and the date of May 11th was agreed upon.  If we had made a commitment for a certain delivery time frame at the time of sale, we would have filled in that information on the delivery agreement.Mr. [redacted] called our store on May 8th and told us that he had sold the property where he was going to put the spa and didn't want it anymore, requesting a full refund.  He was never placed on "indefinite hold".  He was, however, told that our sales contracts clearly state that all deposits are non-refundable.  (See attachment labeled "[redacted] contract" at the lower left, right above his signature.)  At that point we offered Mr. [redacted] several options, including delivering the spa to an alternate location, holding the spa until he was ready for it, or letting him come pick up the spa himself if that is what he preferred.  We are ready and willing to perform our responsibilities under the terms of the contract we made with Mr. [redacted].  We only ask that he do the same.

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Address: 217 W Central St, Natick, Massachusetts, United States, 01760-3769

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