There are several inaccuracies in this complaint Mr [redacted] did come into our Burnet Road store on 4/27/and purchase a California Cooperage Model spa from us He gave us his credit card at that time, we ran the charge, and he signed the sales slip (See attachment labeled " [redacted] receipt") This completely contradicts his claim that we took his credit card info and said we would bill when the installation was complete We do not deliver product without receiving payment in full beforehand - just like furniture stores, appliance stores, or any other store selling expensive merchandise The product must be paid for before it is delivered Mr [redacted] says we promised delivery in one week to ten days If you look at the delivery agreement signed by Mr [redacted] (see attachment labeled " [redacted] delivery agreement) you will see at the top right that the space for "estimated delivery date" is left blank This is because our procedure is to have our installation department contact the customer sometime after the sale and arrange a date and time for delivery This was done in Mr [redacted] 's case, and the date of May 11th was agreed upon If we had made a commitment for a certain delivery time frame at the time of sale, we would have filled in that information on the delivery agreement.Mr [redacted] called our store on May 8th and told us that he had sold the property where he was going to put the spa and didn't want it anymore, requesting a full refund He was never placed on "indefinite hold" He was, however, told that our sales contracts clearly state that all deposits are non-refundable (See attachment labeled " [redacted] contract" at the lower left, right above his signature.) At that point we offered Mr [redacted] several options, including delivering the spa to an alternate location, holding the spa until he was ready for it, or letting him come pick up the spa himself if that is what he preferred We are ready and willing to perform our responsibilities under the terms of the contract we made with Mr [redacted] We only ask that he do the same
Complaint: [redacted] I am rejecting this response because: This response from the vendor is all lies and punitive damages will be soughtThey've lied about early billing and willfully charged my account while saying they'd hold charges until deliveryThe representative of the A-Tex willfully represented that his company would deliver on time and A-Tex didn't deliverThere is no contract and no Invoice # on this bill of salesThere is no contractI've filed complaints with the Attorney General of Texas, Consumer Division of Complaints and Capital One VisaBetter Business only protects their paying customers Regards, [redacted]
There are several inaccuracies in this complaint Mr [redacted] did come into our Burnet Road store on 4/27/and purchase a California Cooperage Model spa from us He gave us his credit card at that time, we ran the charge, and he signed the sales slip (See attachment labeled " [redacted] receipt") This completely contradicts his claim that we took his credit card info and said we would bill when the installation was complete We do not deliver product without receiving payment in full beforehand - just like furniture stores, appliance stores, or any other store selling expensive merchandise The product must be paid for before it is delivered Mr [redacted] says we promised delivery in one week to ten days If you look at the delivery agreement signed by Mr [redacted] (see attachment labeled " [redacted] delivery agreement) you will see at the top right that the space for "estimated delivery date" is left blank This is because our procedure is to have our installation department contact the customer sometime after the sale and arrange a date and time for delivery This was done in Mr [redacted] 's case, and the date of May 11th was agreed upon If we had made a commitment for a certain delivery time frame at the time of sale, we would have filled in that information on the delivery agreement.Mr [redacted] called our store on May 8th and told us that he had sold the property where he was going to put the spa and didn't want it anymore, requesting a full refund He was never placed on "indefinite hold" He was, however, told that our sales contracts clearly state that all deposits are non-refundable (See attachment labeled " [redacted] contract" at the lower left, right above his signature.) At that point we offered Mr [redacted] several options, including delivering the spa to an alternate location, holding the spa until he was ready for it, or letting him come pick up the spa himself if that is what he preferred We are ready and willing to perform our responsibilities under the terms of the contract we made with Mr [redacted] We only ask that he do the same
Complaint: [redacted] I am rejecting this response because: This response from the vendor is all lies and punitive damages will be soughtThey've lied about early billing and willfully charged my account while saying they'd hold charges until deliveryThe representative of the A-Tex willfully represented that his company would deliver on time and A-Tex didn't deliverThere is no contract and no Invoice # on this bill of salesThere is no contractI've filed complaints with the Attorney General of Texas, Consumer Division of Complaints and Capital One VisaBetter Business only protects their paying customers Regards, [redacted]