Eastman Footwear Group Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:The business does not specify when I will receive the refund or the amount of the refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I spoke with [redacted] again today.  She stated the company does not ever do repairs.  I let her know that I felt I have been misinformed from the start.  I  let her know that I am going to contact another Revdex.com and request to speak with [redacted] directly.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In order for any reimbursement to even be considered we would need the unit back, and only then can we process a c laim. Additionally, if you claim you paid $60 and you can provide a receipt as such, then we will be agreeable to giving an [redacted] credit for $60. This is more than fair.

Firstly, we do not have any pairs of boots that sell for even remotely close to $200.
In this event, the customer did not provide us with a receipt, our policy dictates that we can only issue a credit in the amount of $25, which is more than f air compensation in this case.
When...

units are returned to us as defective, there is no option to send them back to the customer- they are destroyed by the QC department who inspects the unit and looks for quality issues.
If customer is not satisfied wit hthe credit, we can issue the $25 in cash refund instead.

We have the unit here. It is undoubtedly steel toe. There is nothing we can do. I do not even understand what the ambiguity is. We apologize that you feel this way, however cannot do anything for a claim that is patently false.

customer will be refunded the balance of money as mentioned in his email. We apologize for any inconvenience.

as far as we are concerned this case is closed.  check # [redacted] was issued on 2/**/14 and mailed to your address as noted on the Revdex.com paper trail. The check bounced back and your check has since been re-mailed on 2/**/14  after your contact with our customer service team  .At this point there is nothing further we can do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If you make a claim that your product withstands temperatures up to 20 degrees below zero, and it does not live up to that claim, no matter how long you had the product, is NOT considered "wear and tear." And, considering the "customer is wrong" attitude you have displayed from the first time I contacted you about this issue, I will definitely not purchase a product of yours again, and would not recommend your products to anyone, either. I cannot imagine your company [redacted] being aware that company representatives are willing to lose customers rather than attempt to right a wrong. This is definitely a bad business practice.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

We apologize you find this unacceptable,  but this is our policy. We have a firm policy in place.

Customer was issued a full refund plus a $10 additional freight fee, for a total refund of $50. This falls within our standard turnaround time as each customer is told that it may take 4-6 weeks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This is not proper customer service. Understand that policies are in place but, there are also exceptions to those policies. If they are not prepared to reimburse me as mentioned in their communication to me. They can replace the item with something else in my size. I have to replace the item. That is going to cost me again.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our policy has always been that if we cannot replace the unit in question, we offer a flat rate fee of $25. We are not a retailer and do not refund the price paid at the retail level for shoes. It is unfortunate we cannot replace the style, as that seems to be the preferable choice here.

check  #[redacted] has been issued and mailed on 4/**,
This case is closed.

We apologize for the inconvenience. Our policy includes all merchandise. Normal wear and tear is always expected, and most likely contributes to any problems you would be experiencing. We can not do anything further for you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]  
I will return the item along with the sale slip today, 1/**/2016
Please do not close this until you hear from me that I have indeed received the refund.
One more time, these people change their minds every other day and I still do not trust them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

We apologize for the trouble you are experiencing with our product. We have a 1 year warranty in place which covers all types of defects. After one year, we cannot honor any warranties as in the very vast majority of instances, the only issues that come up in the product are due to general...

wear and tear. The 1 year warranty is in line with many winter footwear brands. We do apologize for the inconvenience.

I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:
[There was no mention in the email about having to wait 4 - 6 weeks.
Besides, the item was returned December [redacted] 2013. Today is February **, 2014.
It's now been over 8 weeks and yet no refund! See copy of last email from company below. 
[redacted]
 [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not shop at [redacted], I do not want an [redacted] Gift Card.
I want a pair of boots that actually are waterproof or I want my money back.  Period.
If they need the boots back they can send me a mailing label and I will happy to return but only
if I get new boots or my money back
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

If we receive a receipt showing the price and item we will issue a refund. Please coordinate with our customer service team and they will issue call tag, if receipt is not received there is nothing we can do, so I suggest you make a copy for yourself, or scan one in to our customer service department as well.