as far as we are concerned this case is closed check # [redacted] was issued on and mailed to your address as noted on the Revdex.com paper trailThe check bounced back and your check has since been re-mailed on after your contact with our customer service team .At this point there is nothing further we can do
Apparently the size was not available in our current stockWe have offered to give customer a credit, customer was emailed? on 10notifying about the credit
We have the unit hereIt is undoubtedly steel toeThere is nothing we can doI do not even understand what the ambiguity isWe apologize that you feel this way, however cannot do anything for a claim that is patently false
I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [There was no mention in the email about having to wait - weeks Besides, the item was returned December [redacted] Today is February **, It's now been over weeks and yet no refund! See copy of last email from company below [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Customer was sent $by [redacted] ***? on 10/*/attached is the documentThe balance of $was sent today from [redacted] This is more than a equitable solutionWe are considering this case closed at this time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [This is not proper customer serviceUnderstand that policies are in place but, there are also exceptions to those policiesIf they are not prepared to reimburse me as mentioned in their communication to meThey can replace the item with something else in my sizeI have to replace the itemThat is going to cost me again.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Our policy has always been that if we cannot replace the unit in question, we offer a flat rate fee of $We are not a retailer and do not refund the price paid at the retail level for shoesIt is unfortunate we cannot replace the style, as that seems to be the preferable choice here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If you make a claim that your product withstands temperatures up to degrees below zero, and it does not live up to that claim, no matter how long you had the product, is NOT considered "wear and tear." And, considering the "customer is wrong" attitude you have displayed from the first time I contacted you about this issue, I will definitely not purchase a product of yours again, and would not recommend your products to anyone, eitherI cannot imagine your company [redacted] being aware that company representatives are willing to lose customers rather than attempt to right a wrongThis is definitely a bad business practice In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I spoke with [redacted] again today She stated the company does not ever do repairs I let her know that I felt I have been misinformed from the start I let her know that I am going to contact another Revdex.com and request to speak with [redacted] directly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The business does not specify when I will receive the refund or the amount of the refund Sincerely, [redacted]
In order for any reimbursement to even be considered we would need the unit back, and only then can we process a c laimAdditionally, if you claim you paid $and you can provide a receipt as such, then we will be agreeable to giving an [redacted] credit for $This is more than fair
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] "We have issued credit for a total of $We feel this is a very equitable solution, we haven't even been provided a receipt showing the price paidNo further credit can be issued." --- This is both a complete lie and not what was agreed to.? This is another (fourth example) of compensation being offered in writing, accepted and then renegedand now the fifth blatant lie of an additional $after $was promisedneither $nor $additional was ever refundedThis is all part of an ongoing tactic to compensate with a product or gift card worth far less than the actual footwear, now excess emails (!!) and about monthsThis part of a strategy of giving the run-around and not following through in an attempt to wear down.? Since complaint filed.? [redacted] ? ----- Of course this was NEVER RECEIVED, trash and spam of course checked.? ---- Oct **? at 3:PM --- I followed up after days not receiving my card“Please verify and responds with information to issuance” ? -- NO REPLY ---? --- Oct [redacted] at 3:PM ?" I followup again now over a week waiting for the compensation ?" again “Your prompt reply is appreciated”? -- A REPLY CAME DAYS LATER ---- ? ? [redacted] ***? --- THIS IS THE SAME MANAGER WHO I HAVE BEEN TRYIONG TO GET TO REPLY AND HAD SENT THE LAST MESSAGE SAYING I WAS BEING CRTEDITED $----? -- AS REQUESTED I REPLY EMAILING THE MAANGER AGIN DIRECTLY ---- Oct [redacted] at 10:AM ---“I have not received this card, its been over another weekReply at nearest convenience with any infoI would like to finish all this after monthsIf it was sent it is not in spam nor inbox.”? -- AND AGAIN NO REPLY FROM THIS MANAGER ---- but did seem to reply to Revdex.com with yet to be proven statement of having been refunded an additional $not true and not what was agreed.? --- AS no reply I AGAIN email nov [redacted] after seeing that compensation was issued that never wasNov *? at 5:PM --- REPLYING DIRECTLY AGAIN TO THE MANAGER ----? reply to my messageWe have an agreement -- several in writing you are denyingAdditionally the $you claimed to Revdex.com? where this other $50? I want the credit and a receipt for the amount promisedyou cant keep putting things in writing and after agreement reneging -- its blatantly illegal Reply.? -- AGAIN NO REPONSE AND NO RECEIPT OR PROOF PROVIDED THIS ADDITIONAL AMOUNT (less than agreed to) WAS EVER ISSUED OTHER THAN A LIE TO Revdex.com THERE HAS BEEN NO REPLIES.? --- NOV [redacted] ?" NOW NEAR WEEKS WITH NO REPLY ----- I EMAIL THE MANAGER AGAIN --- Every reply not followed up on is poor customer support and notedReply to below Unless I see proof this other money was credited to me -- and receive that...we can add this as the fifth lie that was not followed through onPutting offers in writing while representing the business and the reneging after acceptance I am fairly certain is illegalI would imagine similar in claiming in writing money was credited that was notEither way does not make a very honorable sense of warranty, quality or customer support for falcon and I will make sure others are warned as I rather do this then waste my energy on customer service manger refusing to respond Now after emails, if I am ignored I will ensure all message and broken agreements are further forwarded to interested parties governing the local regulation of yout businessYou can not deploy tactic as outlined above, not honoring warranties, attempting to switch for a lower model etc There is hard proof of all thisRespond and credit This is you below?earlier in this message in writing with your name and contact info? HERE [redacted] ? -- Still no response ====? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above [redacted] ? ?
Firstly, we do not have any pairs of boots that sell for even remotely close to $ In this event, the customer did not provide us with a receipt, our policy dictates that we can only issue a credit in the amount of $25, which is more than f air compensation in this case When units are returned to us as defective, there is no option to send them back to the customer- they are destroyed by the QC department who inspects the unit and looks for quality issues If customer is not satisfied wit hthe credit, we can issue the $in cash refund instead
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not shop at [redacted] , I do not want an [redacted] Gift Card.I want a pair of boots that actually are waterproof or I want my money back Period.If they need the boots back they can send me a mailing label and I will happy to return but onlyif I get new boots or my money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Customer was issued a full refund plus a $additional freight fee, for a total refund of $This falls within our standard turnaround time as each customer is told that it may take 4-weeks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ? I will return the item along with the sale slip today, 12016Please do not close this until you hear from me that I have indeed received the refund.One more time, these people change their minds every other day and I still do not trust them?
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not shop at [redacted] , I do not want an [redacted] Gift CardI want a pair of boots that actually are waterproof or I want my money back PeriodIf they need the boots back they can send me a mailing label and I will happy to return but only if I get new boots or my money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have the unit hereIt is undoubtedly steel toeThere is nothing we can doI do not even understand what the ambiguity isWe apologize that you feel this way, however cannot do anything for a claim that is patently
customer will be refunded the balance of money as mentioned in his emailWe apologize for any inconvenience
as far as we are concerned this case is closed check # [redacted] was issued on and mailed to your address as noted on the Revdex.com paper trailThe check bounced back and your check has since been re-mailed on after your contact with our customer service team .At this point there is nothing further we can do
check # [redacted] has been issued and mailed on 4/**, This case is closed
Apparently the size was not available in our current stockWe have offered to give customer a credit, customer was emailed? on 10notifying about the credit
We have the unit hereIt is undoubtedly steel toeThere is nothing we can doI do not even understand what the ambiguity isWe apologize that you feel this way, however cannot do anything for a claim that is patently false
I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [There was no mention in the email about having to wait - weeks Besides, the item was returned December [redacted] Today is February **, It's now been over weeks and yet no refund! See copy of last email from company below [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Customer was sent $by [redacted] ***? on 10/*/attached is the documentThe balance of $was sent today from [redacted] This is more than a equitable solutionWe are considering this case closed at this time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [This is not proper customer serviceUnderstand that policies are in place but, there are also exceptions to those policiesIf they are not prepared to reimburse me as mentioned in their communication to meThey can replace the item with something else in my sizeI have to replace the itemThat is going to cost me again.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Our policy has always been that if we cannot replace the unit in question, we offer a flat rate fee of $We are not a retailer and do not refund the price paid at the retail level for shoesIt is unfortunate we cannot replace the style, as that seems to be the preferable choice here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If you make a claim that your product withstands temperatures up to degrees below zero, and it does not live up to that claim, no matter how long you had the product, is NOT considered "wear and tear." And, considering the "customer is wrong" attitude you have displayed from the first time I contacted you about this issue, I will definitely not purchase a product of yours again, and would not recommend your products to anyone, eitherI cannot imagine your company [redacted] being aware that company representatives are willing to lose customers rather than attempt to right a wrongThis is definitely a bad business practice In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I spoke with [redacted] again today She stated the company does not ever do repairs I let her know that I felt I have been misinformed from the start I let her know that I am going to contact another Revdex.com and request to speak with [redacted] directly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The business does not specify when I will receive the refund or the amount of the refund Sincerely, [redacted]
In order for any reimbursement to even be considered we would need the unit back, and only then can we process a c laimAdditionally, if you claim you paid $and you can provide a receipt as such, then we will be agreeable to giving an [redacted] credit for $This is more than fair
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] "We have issued credit for a total of $We feel this is a very equitable solution, we haven't even been provided a receipt showing the price paidNo further credit can be issued." --- This is both a complete lie and not what was agreed to.? This is another (fourth example) of compensation being offered in writing, accepted and then renegedand now the fifth blatant lie of an additional $after $was promisedneither $nor $additional was ever refundedThis is all part of an ongoing tactic to compensate with a product or gift card worth far less than the actual footwear, now excess emails (!!) and about monthsThis part of a strategy of giving the run-around and not following through in an attempt to wear down.? Since complaint filed.? [redacted] ? ----- Of course this was NEVER RECEIVED, trash and spam of course checked.? ---- Oct **? at 3:PM --- I followed up after days not receiving my card“Please verify and responds with information to issuance” ? -- NO REPLY ---? --- Oct [redacted] at 3:PM ?" I followup again now over a week waiting for the compensation ?" again “Your prompt reply is appreciated”? -- A REPLY CAME DAYS LATER ---- ? ? [redacted] ***? --- THIS IS THE SAME MANAGER WHO I HAVE BEEN TRYIONG TO GET TO REPLY AND HAD SENT THE LAST MESSAGE SAYING I WAS BEING CRTEDITED $----? -- AS REQUESTED I REPLY EMAILING THE MAANGER AGIN DIRECTLY ---- Oct [redacted] at 10:AM ---“I have not received this card, its been over another weekReply at nearest convenience with any infoI would like to finish all this after monthsIf it was sent it is not in spam nor inbox.”? -- AND AGAIN NO REPLY FROM THIS MANAGER ---- but did seem to reply to Revdex.com with yet to be proven statement of having been refunded an additional $not true and not what was agreed.? --- AS no reply I AGAIN email nov [redacted] after seeing that compensation was issued that never wasNov *? at 5:PM --- REPLYING DIRECTLY AGAIN TO THE MANAGER ----? reply to my messageWe have an agreement -- several in writing you are denyingAdditionally the $you claimed to Revdex.com? where this other $50? I want the credit and a receipt for the amount promisedyou cant keep putting things in writing and after agreement reneging -- its blatantly illegal Reply.? -- AGAIN NO REPONSE AND NO RECEIPT OR PROOF PROVIDED THIS ADDITIONAL AMOUNT (less than agreed to) WAS EVER ISSUED OTHER THAN A LIE TO Revdex.com THERE HAS BEEN NO REPLIES.? --- NOV [redacted] ?" NOW NEAR WEEKS WITH NO REPLY ----- I EMAIL THE MANAGER AGAIN --- Every reply not followed up on is poor customer support and notedReply to below Unless I see proof this other money was credited to me -- and receive that...we can add this as the fifth lie that was not followed through onPutting offers in writing while representing the business and the reneging after acceptance I am fairly certain is illegalI would imagine similar in claiming in writing money was credited that was notEither way does not make a very honorable sense of warranty, quality or customer support for falcon and I will make sure others are warned as I rather do this then waste my energy on customer service manger refusing to respond Now after emails, if I am ignored I will ensure all message and broken agreements are further forwarded to interested parties governing the local regulation of yout businessYou can not deploy tactic as outlined above, not honoring warranties, attempting to switch for a lower model etc There is hard proof of all thisRespond and credit This is you below?earlier in this message in writing with your name and contact info? HERE [redacted] ? -- Still no response ====? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above [redacted] ? ?
Firstly, we do not have any pairs of boots that sell for even remotely close to $ In this event, the customer did not provide us with a receipt, our policy dictates that we can only issue a credit in the amount of $25, which is more than f air compensation in this case When units are returned to us as defective, there is no option to send them back to the customer- they are destroyed by the QC department who inspects the unit and looks for quality issues If customer is not satisfied wit hthe credit, we can issue the $in cash refund instead
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not shop at [redacted] , I do not want an [redacted] Gift Card.I want a pair of boots that actually are waterproof or I want my money back Period.If they need the boots back they can send me a mailing label and I will happy to return but onlyif I get new boots or my money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Customer was issued a full refund plus a $additional freight fee, for a total refund of $This falls within our standard turnaround time as each customer is told that it may take 4-weeks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ? I will return the item along with the sale slip today, 12016Please do not close this until you hear from me that I have indeed received the refund.One more time, these people change their minds every other day and I still do not trust them?
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not shop at [redacted] , I do not want an [redacted] Gift CardI want a pair of boots that actually are waterproof or I want my money back PeriodIf they need the boots back they can send me a mailing label and I will happy to return but only if I get new boots or my money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have the unit hereIt is undoubtedly steel toeThere is nothing we can doI do not even understand what the ambiguity isWe apologize that you feel this way, however cannot do anything for a claim that is patently