Eastman Kodak Company

Greetings [redacted] We received [redacted] 's concern and are sorry to hear of her difficulty We certainly appreciate the opportunity to comment As you may know, on July 13, [redacted] contacted us regarding her purchase of an ink combo After troubleshooting was completed, the agent concluded the printhead to [redacted] 's printer needed replaced We sent that part (approximately a $value) to [redacted] at no charge Regrettably, that did not resolve the issue After additional troubleshooting was performed the agent concluded the black ink cartridge needed replaced, and [redacted] was sent one at no charge On July 17, [redacted] replaced the black ink cartridge and we have not heard from her since If [redacted] is still experiencing a problem, we would suggest she send her ink cartridges to us for testing She may receive a prepaid label for the return of her ink by calling ###-###-#### and referencing incident # [redacted] Thank you for your time Sincerely, Tammy R., Customer Relations Specialist

Greetings, We received Ms [redacted] ’s concern with a Kodak printer and appreciate the opportunity to commentMs [redacted] first contacted us regarding her printer concern, a printhead carriage jam, in August At that time, we performed troubleshooting and it was determined her printer needed replaced When Ms [redacted] was provided with this information she requested to speak with a supervisor and we honored her request The supervisor explained to Ms [redacted] that after appropriate troubleshooting her printer needed replaced The supervisor then provided her with the out-of-warranty options Ms [redacted] then requested to speak with another supervisor She was notified that another supervisor was not on duty that night and that she could call back the next day (i.e., August 16, 2016) Ms [redacted] didn’t call us again until yesterday, January 18, Since she was calling about the same printer concern, the same information was provided to her While we are sorry to hear of Mr [redacted] ’s printer issue, regrettably, the unit is no longer under warranty and, we are sorry to say, we cannot honor her request for a replacement at no chargeThank you for your timeSincerely, Tammy R.Customer Relations Specialist

Greetings [redacted] I personally spoke to a supervisor at [redacted] and was told that a copy of a customer’s sales receipt could be sent directly to us While we have yet to receive a copy of [redacted] ***’s printer receipt from [redacted] , I have reviewed the receipt he has provided to us Regrettably, it does not qualify for warranty service, as the seller, [redacted] , is not an authorized reseller Previously [redacted] provided you with an attachment (i.e., sellers.jpg), which lists our authorized resellers whose sales qualify for warranty service, and as you’ll see, [redacted] is not listed While [redacted] , who is an authorized reseller, may have collected the payment for [redacted] ***’s purchase, as noted, the actual seller was [redacted] , not [redacted] Therefore, we are sorry to say, [redacted] ***’s purchase does not qualify for warranty service Thank you for your time Sincerely, Tammy R Customer Relations Specialist

I am attaching the warranty and proof of purchase document requested These are the same that were provided to Kodak.Also, these are ticket numbers Kodak gave me:[Incident: [redacted] ] (original one)[Incident: [redacted] ] (created after the original one by the first person I spoke to and emailed to me, although he gave me the original one in chat, no idea why I sent documentation twice referencing both, just in case when requested over the phone to send proof of purchase)Also, [redacted] 's page that states the ink has year warranty:http://www[redacted] .com/Kodak-10B-10C-Combo-Cartridge/dp/B0035JJJA0/ref=sr_1_1?ie=UTF8&qid=14322678...⇄ I contacted [redacted] about the ink in the second box coming out of the package broken, since it was past their day returns window, they reminded me that there is a year manufacturers warranty and supplied me Kodak's support contact info.I am baffled that they tried to tell me there isn't a warranty when it is clearly labeled, and that they have ignored me since I sent them the proof of purchase

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They wont send but I have the invoice from my [redacted] account as you will see in( [redacted] state.jpg) it is from [redacted] .com that was asked to send in as well as written verification from [redacted] of order warranty as well as price ectAttached ( [redacted] kodak.jpg) Kahn verifying the printer as well as price as well as [redacted] on my invoiceThen e-mail from Ernest verifying the order number as well as warranty and price and date ectAnd its funny first I was told [redacted] wasnt a authorized seller and there was no warranty when I sent my invoice inThen when I sent info about warranty from Kahn at [redacted] I was told he was lying and have the chat from your rep if you would likeand your rep even told me to give it to [redacted] I didThen I was told my invoice was altered hahahahaWhat a joke Then after I send in Ernest (pdf e-mail attached) verifying order details now I have to have [redacted] sendTis is a breach of contract and a bait and switch as well as fraud..Cause on [redacted] they have all kinds of models of printers all the esps, heros, and even easyshare printers, and printer docs and every one are new as well as every easyshare camera model you can wantAll stating have year manufactures warranty but you tell customers through printers away not even send in so you can repair a simple thing as a usb plug to give to someone else like mine hasSounds like a con to me or I should say a company trying to get as much money before going bankrupt and taking as many people as they can before disappearing into the nightYour warranty states repair replace or refund for purchase and you all sure dont want to give refund, And I was told there are only two models that you all have in stock that are refurbished the easyshare and that are 69.00-I have already contacted legal advice and being that this would be a contract case and you still have license in Sacramento Ca I have no problem filling a small claim caseI would love to hear the reason you tell person that has a bad usb plug to just throw away the printer instead of allowing it to be sent in to put a new plug in and give to anotherAlso why you allow new printers as well as camera s to be sold at one of your Authorized Re sellers knowing that you will not replace or cant replaceAlso to say [redacted] isnt a re seller when it states it on your website attached (sellers.jpg)And all you have to do is simply type in Kodak printers or Kodak Easyshare cameras at [redacted] I think many would like to know the answer to this Regards, [redacted] ***

Greetings,As we previously mentioned, the Verite printers are a licensed product that are offered and supported by FUNAI ELECTRIC CO., LTDWhile we cannot disclose the licensing agreement, we can tell you that Funai Electric is liscensing the Kodak name to sell the Verite printers in the marketplace Therefore, you'll need to contact Funai Electric for further assistance You may reach them toll-free at [redacted] Their hours of operations are Monday - Sunday from 9:00am - 11:pm E.S.Tand their headquarters is located at:Route North, Suite Rutherford, NJ 07070Thank you for your time.Sincerely,Tammy R.Customer Relations Specialist

Greetings,We received Ms [redacted] 's recent response and appreciate the opportunity to comment once again.Each time Ms [redacted] contacted us about her printer, which was out-of-warranty, we provided her with troubleshooting assistance In addition, both times Ms [redacted] 's requested to speak with a supervisor we honored her request Regrettably, the difficulty with her printer could not be resolved and it was determined it needed to be replaced Since her printer was out-of-warranty, Ms [redacted] was provided with out-of-warranty options.While we are sorry that we could not resolve Ms [redacted] 's printer concern, since the unit is no longer under warranty, we are sorry to say, we cannot honor her request for a replacement at no charge.Thank you for your time.Sincerely,Tammy R.Customer Relations Specialist

We have received [redacted] 's concern and appreciate the opportunity to be of assistance.First, we'd like to mention that [redacted] initially called us on 6/1/at 3:p.mand eventually asked to speak with a supervisor She was told that someone would call her back At 5: p.mon that same day a call was made to [redacted] , but regrettably, there was no answer.So that we can effectively assist [redacted] with her concern, please have her provide us with a data diagnostic for her printer She can accomplish this by going to the Home Center software and selecting "Printer Tools" and then clicking "Upload Data Diagnostic Now." Once she has sent that upload, please have her contact us via telephone at ###-###-#### or via email at [redacted] @kodak.com We'll then review the data and get back to her with our findings and troubleshoot any concerns.Lastly, we'll be sure to listen to the call [redacted] made to us on 6/1/and address any concernsThank you for your time, and we apologize for any inconvenience [redacted] has experienced.Sincerely, [redacted] **Customer Relations Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] this is ridiculous that will be just costing me more money to send my inks to them since they don't offer to pay the shipping I have brought another printer by a different manufacturer and don't have this problem and was told that I don't need to replace the cartridge holder every timethanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke to several people at [redacted] and they will not send an invoice to anyone accept the purchaser as they said to privacyMay I please get name of so called supervisor that Tammy spoke to if she can provide thatAlso as you can see in the attachments the warranty was verified with my printer as well as it was [redacted] As [redacted] said they are selling and fulfilling the order And it would still carry the manufactures warranty cause you are buying through [redacted] and not from [redacted] directly.Also Tammy didn't address her own employees saying all you need is your [redacted] invoice from website or screen shot as was shown in attachmentsI would suggest for them to train there employees on there requirements of what is needed for warrantyI have also decided to send a demand letter to Kodak and take legal action in California against the company as my attorney has advised due to the many inconsistent responses from the company Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have never with any printers from different printer manufacturers had to replace an print head every time I changed my cartridge with any printer brand that I had and I use many like brother, epson, hp printers, this is absurd I did all that they mention, and I sent them several times the diagnostics and info they requested , phone number, address, serial number where I brought it etc I ALWAYS USE THE BLACK AND WHITE OPTION, I don't print pictures, photos etc I have email them NUMEROUS times and get the same messages to send while online the diagnostics from the printer settings which I have doneIt is not one Cartridge, it is many I had to replace in a couple of weekson reviews people complain of the same issues Also they have a b- rating you also need a black and white cartridge and color in the printer no matter what you print, it is that they say you need this only for Photos And if you did use black and white as they stated then why would it use color ??? they don't make sense in what they are quotingI believe you should be able to use a printer without having to have a color cartridge This is where they make their money, the more you have to replace color the richer they get and again I don't print any thing in Color for I only use my printer for Text words that are black and white, are they going to paid for the shipping for me to skip all of my cartridges to them? I will tell you this when I am done with all my ink cartridges I will never buy another Kodak product and I will have all my churches and parishioners not to use their products of any kind I will also put my review on lineThey are not truthful and are taking advantage of people because of money greed ***

Greetings,
We have received *** ***'s printer concern and are happy to be of assistance
In order to assist *** *** further with his warranty claim, it will be necessary to have *** send us a copy of the sales receipt for the purchase of ***
***'s Kodak Hero printer. *** will need to send the copy of his order directly to us at ***@kodak.com
Thank you for your time
Sincerely,
Tammy R., Customer Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

Greetings,We received Mr*** concern and appreciate the opportunity to assist him.If Mr*** would like to return his recently purchase printer for a refund, he may do so, provided the printer is returned in the same condition as it was sent We suggest Mr*** use a courier that can track/insure packages, as we are not responsible for lost mail He may send the printer, along with his name, address and incident number of *** to: Eastman Kodak Company Attn: Tammy R. Lake Avenue - 13/83/RL - Room 1310 Rochester, NY 14650-2201If Mr*** sends us a data diagnostic upload for his original printer, and we find it is in working order, we will send him a prepaid label for the return of the printer he recently purchased Mr*** may send an upload by going to the Home Center software and selecting "Printer Tools" and then clicking "Upload Data Diagnostic Now." Upon receipt, we'll review the data and get back to him with our findings Prior to performing this upload, it will be necessary for Mr*** to contact our support center to have his printer synced He may call our support center at ###-###-#### Our agents are available to assist him Monday through Friday from A.Mto midnight Eastern Time Thank you for your time.Sincerely,Tammy R.Customer Relations Specialist

Greetings, We received Ms*** concern and appreciate the opportunity to commentAs Ms*** indicated, she contacted our support group for assistance with her Kodak printer. The agent she spoke to provided troubleshooting for her concern. Regrettably, the problem could not be
resolved and Ms*** was offered a free printhead and set of inks, should she desire to purchase a replacement printer from us, which she accepted to do so. After making the purchase, Ms*** sought 3rd party support and later called us to cancel her order. Regrettably, the order could not be cancelled before it was shipped. While we do not typically reimburse for shipping charges, in cases such as this, we notified Ms***, that a full refund for her original order (including shipping charges) would be provided upon receipt of the printer, printhead and set of inks; however, it would be her responsibility to return the items to us at her expense. Ms*** is certainly welcome to open the printer box and insert the printhead and set of inks, so only one shipment is necessary. Our offer for a full refund will remain in effect for the next days. After that timeframe, regrettably, no refund will be provided, as our day return policy will have expiredThank you for your timeSincerely, Tammy RCustomer Relations Specialist

Greetings, We are sorry to hear of Mr*** difficulty and appreciate the opportunity to comment MrK*** has contacted us previously regarding his printer. The printer MrK*** is contacting us about is a licensed product that is offered and supported by ***
*** *** ***, thus the reason why we have referred him to *** previously I’ll be happy to forward Mr*** recent concern to FUNAI. For future reference, MrK*** will need to contact them directly. He may reach FUNAI toll-free at 844-995-6325. Their hours of operations are Monday - Sunday from 9:00am - 11:pm E.S.T. In addition, *** corporate headquarters is located at: *** *** ** *** *** ***
*** ** *** Thank you for your time Tammy RCustomer Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Its not the print quilty its bad ink Im buying another printer tomorrow and it want be kodak its bad ink peroid this has went on for almost a nonth kodak sold me a bad combo pack peroidIm buying a printer that I know I will never have issues and not be out any money this is done wasted time wasted money worst company to buy products or supplies from from
Regards,
*** ***

Greetings,
We have been in communication with *** *** regarding his ink cartridge concern. As he was advised and agreed to, the ink cartridge will be returned to Kodak for examination. Any product found defective will be replaced at no charge.
At this time, we are still waiting for the return of the ink cartridge
Thank you for your time
Sincerely,
*** *., Customer Relations Specialist

the said it was not able to be fixed an that it needed to be replaced so the offered to sell me one and then being the maker of the product I trusted them it was there fault if they had taken the time to cheek the software they wold have found the problem and bee able to fix the as a result of there...

failing to preform this cheek the forced me to buy a replacment printer that I did not need

I am attaching the warranty and proof of purchase document requested.  These are the same that were provided to Kodak.Also, these are ticket numbers Kodak gave me:[Incident: [redacted]] (original one)[Incident:[redacted]] (created after the original one by the first person I spoke to and...

emailed to me, although he gave me the original one in chat, no idea why.  I sent documentation twice referencing both, just in case when requested over the phone to send proof of purchase)Also, [redacted]'s page that states the ink has 1 year warranty:http://www.[redacted].com/Kodak-10B-10C-Combo-Cartridge/dp/B0035JJJA0/r...⇄ I contacted [redacted] about the ink in the second box coming out of the package broken, since it was past their 30 day returns window, they reminded me that there is a 1 year manufacturers warranty and supplied me Kodak's support contact info.I am baffled that they tried to tell me there isn't a warranty when it is clearly labeled, and that they have ignored me since I sent them the proof of purchase.