Easton Motors, Inc.

the car never was fixed jerry fixed license plate and installed one seat belt but that's it the car still has the fuel problem and the heater vent problem and the suspension problem and hail damage to the roof and both air bags don't work and the car blue books for not they charged me and they lied on the state of wi inspection sheet if something aint done I'm filing with the dot and eastons mechanic is not good he told me a bunch of lies about the car I'm no it I was a mechanic with my uncle for years and been around mechanics all my life we have in your family

Business states consumer's vehicle is currently in shopThey are working toward resolution

December 30, 2016 Revdex.com ATTN:  Stacy [redacted] 10019 W. Greenfield Ave. Milwaukee, WI  53214 RE:  Response to Guest's Response to Business's Response; Complaint [redacted] Dear Ms. [redacted], The following is Easton Motors, Inc.'s response to the guest's response to Easton Motor's initial response to the complaint.  For privacy reasons, the complainant will be referred to as "guest": ·         In October of 2016, the guest voluntarily entered into an agreement to purchase the vehicle.  The guest had the opportunity to inspect and drive the vehicle.  Several issues were disclosed to the guest on the buyers guide.  The guest purchased the vehicle knowing that there were items that were disclosed, including the gas cap light being on. ·         Again, if the guest is willing to contact the shop that the guest had the work performed at, the company would be willing to inspect the vehicle to determine if the complained about issues are still present and to determine if these issues may be covered under the warranty.  The guest may also bring the vehicle to the service center in Wisconsin Dells.  If the guest would like to contact me directly, he may do so.  The guest was given my direct contact information at the time of sale. If you have any further questions, feel free to contact me at ###-###-####. Sincerely, Lawrence [redacted] President

March 30, 2017   Revdex.com ATTN:  [redacted] 10019 W. Greenfield Ave. Milwaukee, WI  53214  RE:  Complaint [redacted]  Dear Ms. [redacted],  The following is Easton Motors, Inc.'s response to the complaint and for privacy reasons, Easton Motors, Inc. will...

refrain from using the complainant's name and will refer to the complainant throughout this response as "guest":  ·         In March of 2016,  four new tires were placed on the vehicle and an alignment was performed to ensure initial optimal tire performance.  Maintenance is require to maintain optimal tire performance. ·         Since the guest purchased the vehicle, Easton Motors, Inc. has no idea of the type of maintenance the guest has performed to ensure that the tires would continue to last. ·         In order for Easton Motors, Inc. to adequately respond to this complaint, the guest will need to provide more information, including information regarding the following: o   Mileage information o   How many tires did the guest replace and when?  Were the tires new or used tires?  Was an alignment done as part of the replacement process? o   Tire rotation?  When?  How often? o   General maintenance information. ·         It is best practice to have an alignment performed on a vehicle at a minimum of once a year as part of general maintenance.  If you have any further questions, feel free to contact me at ###-###-####.  Sincerely,   [redacted] President

December 16, 2016   RE:  Complaint 11874959  Dear [redacted]  The following is Easton Motors, Inc.'s response to the complaint and for privacy reasons, Easton Motors, Inc. will refrain from using the complainant's name and will refer to the complainant throughout this response...

as "guest":  ·         Based on this complaint, it appears that the guest disputes the notice of sale that the guest received, specifically noting that the retitling fee and repair cost fee are in dispute.  It appears that this dispute is based on the guest's mistaken belief that the vehicle was sold at an auction. ·         The vehicle that was sold was not sold at an auction; it was sold on consignment by Easton Motor, Inc.'s related finance company.  Wisconsin law allows for repairs to be completed and charged to the consumer as part of the disposition process.  Here, the guest benefited from the repairs to the vehicle since the guest received money back after the sale of the vehicle; for the vehicle sold for more than what the guest owed.  Furthermore, the actual costs of the repairs were more than what were charge to the guest.  The retitle fee that was charged to the guest was the cost associated with transferring the title into the lien holder's name so that the vehicle could be sold.  The retitle  fee  that was charged was not the retitle fee associated with a third-party purchasing the vehicle during the sale of the vehicle.      If you have any further questions, feel free to contact me at (608) 254-6855.  Sincerely,  Lawrence M[redacted] President

[redacted] and I have spoken and have come to a resolution on all points and each party is satisfied with the outcome. Looking forward to continuing our relationship in a positive light.  Thank you

Thank you for the opportunity to respond to this complaint.  Firstly, Easton Motors operates car dealerships and does not directly finance loans ourselves. However, that being said we value every guest and their experience so we reached out to the financing company to get more information on...

this account.  We invite Mr. [redacted] to review both his contract and payment history. Upon our review we found that the finance company did follow best business practices and the law. We encourage Mr. [redacted] to reach out to the finance company at (877) 254-6855 to resolve this matter. Additionally, we wish Mr. [redacted] the best of luck in his future endeavors and once he works out his issues with the finance company, we would be honored to assist him with any of his upcoming vehicle needs.

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

RE:  Complaint [redacted] Dear Ms. [redacted], The following is Easton Motors, Inc.'s response to the complaint and for privacy reasons, Easton Motors, Inc. will refrain from using the complainant's name and will refer to the complainant throughout this response as "guest":...

·         In January of 2016, the guest purchased a vehicle from Easton Motors, Inc.  For several months, the guest paid on time without incident.   ·         Several months after the purchase, the guest missed a payment.  It was at this point that the finance company began contacting the guest and requesting that the guest contact the finance company to resolve the missed payment.  The finance company contacted the guest through multiple medium, include emails and text messages.   When the guest contacted the finance company back, the guest indicated that a partial payment would be made and promised to pay the remainder of the payment a couple weeks later.  When the promised payment was not received, the guest was contacted regarding this. ·         The finance company was informed that the guest's insurance had expired. The finance company sent the guest a right to cure notice regarding the expired insurance.  This notice was sent to the guest on June 30, 2016.  The guest provided updated insurance information and therefore, cured this default. ·         The finance company is working to resolve this matter.  One of the things the finance company would be willing to do is decrease the methods of contact, depending on guest's preferred method of communication.  Currently, the guest has been contacted via phone, email, text, and periodically by mail.  However, some communications via mail and personal service may still be required by statute or other applicable law.  If you have any further questions, feel free to contact me at ###-###-####. Sincerely,   [redacted] President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: I was told by their supervisor that it was a possiblilty that my car could get fixed and was supposed to get a call back that my car would be fixed and no one had returned my phone calls regarding it. I then took the car to my mechanic where he looked at it and said the car needed a new transmition and a new alternator, which was not marked on the window sticker I had gotten as being broken. The window sticker indicated that there was absolutely nothing wrong with the car. I can send them a letter from my mechanic if I need to stating the car is unsafe to drive and they sold it to me unsafe. After talking to a supervisor and them telling me that my car breaking was life and they had no control over it breaking after ONE day, and them telling me they were doing me a favor by letting me have this unsafe car, I would like them to tke the car back seeing as I dont even have the title for the car. I only ever signed the purchase contract, not the title. After calling other dealerships,  i have been told that they cannot do this and I am not obligated to keep this car if they sold it to me unsafe to begin with. I was also unaware that the price of the car was never going down after countless times of me saying no to buying this car like I was informed the dealer was doing, but really the payments were just being dragged out. I have attached the only thing I have signed besides the contract which is the window sticker. I have also attached the price of the car on the paperwork I have. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: for over two years now I have not received a monthly billing statement for my loan with this company for my vehicle. I have asked numerous times for a monthly statement so I could see how my payments are being applied and each time I am told that they are going to a new billing system and will no longer send statements to customers? I pay my loan every two weeks and have been a very loyal customer but for some reason the company will not send me a bill. The last time which was about a month ago they just sent me 4 self addressed envelopes but again no billing statement. I do not even have any idea of how much I still owe this company. Also the company had a promotion for its current customers called Bonus Bucks and sent a letter to me stating they were ending the program. They did not put any date on the letter when sent. other than saying that as of December 31,2014 the program will end and that I had until 3/31/2014 to turn in the Bonus Bucks. It said that I could still turn in the Bonus Bucks and they would double the value and I could pick from several different items and they would send to me. I ordered the 19 inch flat screen tv and when I went to the company to turn in the Bonus Bucks I was told I was number 40 on the list for the tv. I waited over 2 months and then called them regarding this and was told they just decided to end it because per there words exactly "do you know how many people turned these in". they then offed to give me a used tv with no remote from there showroom. To me this is false advertising to the consumer. I was then told by them did you read the small print on the letter it says *Note some items are limited and only available while supplies last. When I was there they told me they had the TV's and I would get mine as soon as it came in as I was number 40 on there list. they should be honoring there own INCENTIVE PROGRAM.Desired Settlement: I would like for the company to send me my monthly billing that I have not received now for over 2 years. I have no idea what is still owed on this vehicle or how they are applying my payments. I also think the company should honor they own INCENTIVE PROGRAM and send me my TV that they said I would get for being a loyal customer and bringing in there BONUS BUCKS. In the future I would like to see that they do not offer a program that they are not going to honor.

Business

Response:

[redacted] and I have spoken and have come to a resolution on all points and each party is satisfied with the outcome. Looking forward to continuing our relationship in a positive light. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Numerous times I have had to take my vehicle in for the same problems.

Keep getting vehicle back with same problems just patched. The vehicle has had numerous problems that

are not typical problems. I have asked numerous times to speak with the owner who will not return phone calls nor talk to me reguarding these issues. I spoke with a mechanic who used to be employed there and he confirmed how they repair stuffDesired Settlement: Trade in to a vehicle that's not a lemon

Business

Response:

In response to the complaint that has been filed. Our management team has already spoken to the consumer with a plan and documentation. The consumer has agreed these terms as well. We are starting an oil consumption log to determine if there is oil consumption to make the best decision for the consumer. When we spoke with the consumer he agreed to this and also to close out the case. It is our attempt to do what is best for the consumer and also the business. If we determine that there is mechanical problem or oil consumption then we will do what is right by the consumer. We cannot make that decision until we have the log from the consumer.

Best Regards,

Easton Motors, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Almost a year ago we purchased a 2005 Dodge Magnum from Easton Motors in Portage. This is our second loan with them. We were given only 2 options for cars in our price range. After hours spent there, we were told we could trade it in come spring time after a few payments. Well, come spring time we called to see what paperwork we needed to bring in and how long it would take to trade in the car only to then be told we can't unless we paid 80% of our loan off. Since then, we have been trying to trade it in else where, but get turned down because we were ripped off on the price.
We also have had taken our car in numerous times since day one regarding the alignment (car pulls to the right), rusted calipers, warped rotars, tires losing air, etc. They kept "sealing" the tires to solve the issue. Never has it worked. We also had to pay for a new part in the shifter, $200 later.
Last week I called creative finance to refinance the car then I called Easton motors to see what my options were as I'm carting around 2 babies in the messed up car I was told I could get rid of. Still no response back from Easton Motors. I did get an email from Good Year asking when I would like to bring my car in for a service, but still no response from Easton Motors. After my car was serviced it is STILL pulling to the right. I took it back in after work for them to tell me it is the tires. They told me it will be $400 for tires and labor.
As I was at Good Year for the second time this week, I finally got ahold of Lawrence. Mind you, I called him to be on hold for a decent amount of time. He told me he can't go through with what we were told when we bought the car, and that I'm in a nice, safe car that is benefiting me and my credit. It is actually hurting my credit. I did let him know that. He then proceeded to tell me that I need to give the person who told me it is hurting my credit his number so he can educate them.

I purchased a 2006 charger in August. I have put 6000 miles on the vehicle and now it has engine issues. I have a 2 year/24000 power train warranty and was told they refuse to have an open po on the car because they have put enough money into it. Yes in the first month about $1000 worth of work had to be done. I have the warranty for such issues but now am being refused service.

Easton motors in West Salem, WI was wonderful. I have never felt so understood and cared about by a company. We purchased our vehicle in October 2015. End of December we had a wiring issue. We contacted the dealership. They were prompt and caring about the issue. I can't thank them enough.

I bought car from first day took home could not drive bad brakes took it in fixed then found out front struts no good then front right wheel bearing spent more time in shop than I drove it still have front end troubles please watch what you buy very disappointed never again.

Review: I purchased a car from Easton, I took it in for regular oil changes and the last oil change I told the Easton Mechanic I was having engine issues, he informed me to change my brand of oil to 100,000. A month in a half later the head gasket blew. I was 2,000 over my warranty and Easton told me they would pick the car up and fix it under the warranty. A week later I was called by an Easton salesman to come into the [redacted] location that [redacted] was goiung to sqaush my current loan and put me in a different car. When I got their the saleman told me that I had no choice, if I did not walk away with a car then I would have a 8,000 balance and a broken vehicle. I had just started a part-time job the week before. I told him I could not afford the 640 new payments. I felt bullied into a new car that I knew I could not afford. Two month later I had to sign it back over and have a 7,000.00 remaining balance. I am certain my broken car was fixed under the warranty and I want to know what I can do at this point.Desired Settlement: I want to leagally know the out come of the broken car, if it was fixed under warranty and a break down of charges on the new loan of 7,000.00.

Business

Response:

In this response I have provided services records for the vehicle that is being disputed. The vehicle was purchased on 02/08/2012 and it was a 2003 Buick Rendezvous. Starting mileage at the time of purchase was [redacted]. The first oil change was done on 05/2/2012 and the mileage at that time was [redacted] which would be 9,194 miles over the recommended mileage for a regular oil change. The next date of service was 08/18/2012 and the mileage on the vehicle at that time was [redacted] which would 14,202 miles over recommended mileage for an oil change. The third time that the vehicle was in for service was 10/04/2012. The mileage on the vehicle was [redacted] which was 5,510 miles over due for an oil change. By this time the vehicle would have been 4,906 miles out of warranty. The vehicle was picked up brought back to our corporate service center to diagnose for engine noise and leaking. When the vehicle arrived at the service center it had been noted that the vehicle was in an accident. After management review this case it was decided that it would be best to put the customer in a different vehicle because the current vehicle was not worth fixing being that it needed a motor and $2600 worth front end and body damage to it. The customer agreed that that would be best for her and her current situation. We found the lowest mileage van that we could because of the extent what the customer was driving for miles. When the customer went to our dealership she was shown this option and at that time she told us that she was waiting on her tax return and had a full time job and another part time job. It was not predicted at that time that she was not going to get the tax refund that she was anticipating or losing her part time job and losing hours at the other job. We as a company do not apply pressure when selling vehicles we do not believe that is a proper practice or fair to the consumer. The customer was given an opportunity to say no to the opportunity presented to her. At no time did we say that we were going to fix the broken vehicle because once we got the vehicle in our possession we realized that it was not worth fixing. The 2003 Buick Rendezvous was not fixed under warranty it was take to an auto auction and wholesaled. The current balance that the customer is questioning is the remaining balance for the vehicle that was returned and then sold.