[redacted] and I have spoken and have come to a resolution on all points and each party is satisfied with the outcomeLooking forward to continuing our relationship in a positive light Thank you
December 16, RE: Complaint Dear [redacted] The following is Easton Motors, Inc.'s response to the complaint and for privacy reasons, Easton Motors, Incwill refrain from using the complainant's name and will refer to the complainant throughout this response as "guest": · Based on this complaint, it appears that the guest disputes the notice of sale that the guest received, specifically noting that the retitling fee and repair cost fee are in dispute It appears that this dispute is based on the guest's mistaken belief that the vehicle was sold at an auction· The vehicle that was sold was not sold at an auction; it was sold on consignment by Easton Motor, Inc.'s related finance company Wisconsin law allows for repairs to be completed and charged to the consumer as part of the disposition process Here, the guest benefited from the repairs to the vehicle since the guest received money back after the sale of the vehicle; for the vehicle sold for more than what the guest owed Furthermore, the actual costs of the repairs were more than what were charge to the guest The retitle fee that was charged to the guest was the cost associated with transferring the title into the lien holder's name so that the vehicle could be sold The retitle fee that was charged was not the retitle fee associated with a third-party purchasing the vehicle during the sale of the vehicle If you have any further questions, feel free to contact me at (608) 254- Sincerely, Lawrence M [redacted] President
[redacted] and I have spoken and have come to a resolution on all points and each party is satisfied with the outcomeLooking forward to continuing our relationship in a positive light Thank you
December 16, RE: Complaint Dear [redacted] The following is Easton Motors, Inc.'s response to the complaint and for privacy reasons, Easton Motors, Incwill refrain from using the complainant's name and will refer to the complainant throughout this response as "guest": · Based on this complaint, it appears that the guest disputes the notice of sale that the guest received, specifically noting that the retitling fee and repair cost fee are in dispute It appears that this dispute is based on the guest's mistaken belief that the vehicle was sold at an auction· The vehicle that was sold was not sold at an auction; it was sold on consignment by Easton Motor, Inc.'s related finance company Wisconsin law allows for repairs to be completed and charged to the consumer as part of the disposition process Here, the guest benefited from the repairs to the vehicle since the guest received money back after the sale of the vehicle; for the vehicle sold for more than what the guest owed Furthermore, the actual costs of the repairs were more than what were charge to the guest The retitle fee that was charged to the guest was the cost associated with transferring the title into the lien holder's name so that the vehicle could be sold The retitle fee that was charged was not the retitle fee associated with a third-party purchasing the vehicle during the sale of the vehicle If you have any further questions, feel free to contact me at (608) 254- Sincerely, Lawrence M [redacted] President