April 6, Re: Revdex.com ID – [redacted] Below is the response to the complaint listed above on behalf of Liberty UniversityIn addition the complainant has submitted these same concerns with the University through our official complaint system, as well as other outside higher education agencies where they have received the comparable responses 1.) The class BUSI - Business Law – Fails to deliver the education as promised in the syllabusThe coursework only contains 40% business law A thorough review of the course has been completedThe main textbook (Melvin(2015)Legal environment of business (2nd ed.)Boston, MA: McGraw Hill) has no religious basis and solely covers the topic of business and lawThere are three quizzes throughout the course that requires each student to demonstrate that they have mastered the information shared in the textAdditionally, there is a Case Study paper that requires each student to choose a case study from the textbookThe Case Study paper asks each student to address personal observations: identify and analyze the relevant legal, social, business, ethical, and biblical issues involved For the second portion, they are to answer the questions at the end of the Case StudyTherefore after review it has been determined that the coursework does sufficiently cover business law 2.) The syllabus says that all lessons will be delivered in light of biblical principalsThe coursework however, focuses on biblical principals and ignores the subject promised The syllabus for this course lists seven learning outcomes, but the seventh outcome says the student will be able to “Analyze all of the preceding in light of the teachings and principles taught in the Holy Scriptures.” Please note, the key phrase here is “Analyze all of the preceding,” which means that this last learning objectives will encompass the other six learning objectives based on the teachings in scripture These are the Learning Outcomes as listed on the syllabus: Upon successful completion of this course, the student will be able to: A Recognize some of the ethical/legal dilemmas faced by businesses B Compare the basic elements of the American legal system, the federal and state court systems, and the alternatives to litigation C Differentiate between the basic business legal entities and the advantages and disadvantages of each D Describe the basic elements of a contract, identify possible contract defenses, and propose contract remedies in hypothetical fact patterns E Examine major areas for litigation in the employment law field F Recognize some of the basic issues of international law facing a business operating internationally in the global economy G Analyze all of the preceding in light of the teachings and principles taught in the Holy Scriptures
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To Whom it may Concern;The above comments from Liberty University aren't true My daughter never contacted Liberty University I, myself requested the refund on January 28th, via email and I replied immediately to the email that was sent to me on February 2nd informing me that my refund went back on my credit card I instructed them to please issue a check since I closed out my account with that Bank on November 17th Emails and phone calls to Liberty University were correspondences that continued to suggest that I seek the $refund from the bank, which I did continuously since I had no idea where the money had gone I patiently waited for aides in the office from LU to return calls to me One of the calls were returned The others were all made by me I had called the bank several times and they do not have the refund I would like to get the $that is owed to me by Liberty University I have a letter from the bank stating that the refund with the tracking # that Liberty University supplied, was sent back to Liberty University on February 5th, It is obviously lost somewhere in LU's system But I cannot get anyone to believe thisI have asked to speak with the head or manager of the department and I assume that there isn't one The girl (withholding her name on this document, but have it if you need it) that I spoke with requesting that I speak with the manager on February 16, 2016, was very sweet but could not give me a name of whom to contact Attached please find the letter from the bank Regards, [redacted]
Re: Revdex.com ID – [redacted] We are in receipt of your notice dated July 22, 2016, regarding the complaint ID referred to aboveThe complainant is dissatisfied with service provided to her by Liberty University’s Student Accounts Department on July 22, The complainant has requested a response concerning their service experience The complainant contacted Student Accounts via our live-chat feature in regards to their account balanceThey inquired whether or not they would be receiving a refund for the summer semester, and if so, what date the refund would be availableA review of the complainant’s account indicates they were given correct information in accordance with Liberty University’s refund policy (found here: [redacted] )Though the complainant received correct information, more specific information addressing the complainant’s questions was available and could have been conveyed The complainant has also requested an explanation on why they were initially denied a supervisor callback requestWith every customer call, it is the goal of Student Accounts to resolve the matter thoroughly without it needing to result in a supervisor callbackHowever, we understand that this is not always possible and our protocol outlines how to handle these instances in an orderly, professional, timely mannerThe standard protocol is to submit a request into our supervisor callback system, at which point it will be assigned out to a supervisor with an expected fulfillment time of 1-business daysThis was not completed during the complainant’s initial contact with Student Accounts and we apologize that their questions went unresolved at that timeThe Student Accounts representative has been made aware of how they could have better assisted the complainantA review of Student Accounts call logs confirmed that the complainant spoke with a different representative in Student Accounts later the same day (Friday, July 22) and received thorough answers to their questionsAt that time, a supervisor callback request was submitted on their behalf as requested On Tuesday, July 26, a supervisor from Student Accounts called the complainant as requested, but was unable to reach them and left a voicemailThe same supervisor subsequently sent the complainant an email notifying them they had left a voicemail at their number on fileTherein the supervisor indicated they would like to resolve the concerns of the complainant, and detailed how and when they could be contacted directlyAs of 10:00am today (July 28) the complainant had not yet contacted the supervisor from Student Accounts I trust this addresses your concerns
The transcript evaluation that is referenced in the complaint was completed on 12-13-and an automated email notification, which included the results of the evaluation, was to be sent that same day For security purposes, the email is designed to only be sent to a student’s Liberty given email address However, since the student never claimed his account, his email address was never activated; hence, the email was never sentShould the student claim his account, the original email should be sent to the student at that timeIn reviewing our contact records with the student, it appears that there has been minimal interaction since he applied for admission in December of The university did reach out to him on a number of occasions, mostly regarding upcoming acceptance deadlines, and it is true that some of these calls were prerecorded messagesUpon additional review, there is no record of the student ever reaching out to the university in order to express any of the concerns outlined in this complaintThe student is also welcome to contact our Admissions department and they can assist him with going over the evaluation and addressing any other concerns he may have
Re: Revdex.com ID – [redacted] We are in receipt of your notice dated July 9, 2015, regarding the complaint ID referred to aboveIn the complaint, a Masters-level Liberty student indicates that, not long before their date of graduation, they were selected for a Fraud Prevention ReviewThe complainant states that they called the Financial Aid Department for more information but was told the representatives there could not speak to the complainant and inferred that the complainant could not receive any further financial aid at LibertyThe complainant’s account has also incurred a balance because of the reviewThe complainant has stated that they would like more clarification as to why they are being accused of “Obtaining Loans by Fraudulent Means”The complainant also indicates they would like for Liberty University to provide copies of all student records with information clarifying why they were accused of using fraudulent information Liberty records show that the complainant was first admitted to Liberty when they were accepted to the online program on October 30, 2012, in pursuit of a Masters of Arts in Professional CounselingAs of October 29, 2013, the complainant had sought to receive a Masters of Arts in Human Services Counseling—Marriage & FamilyThe complainant has completed credit hours at the Masters level and, as of May 27, 2015, earned their degreeIn their last semester of attendance, the Spring semester, the complainant was enrolled in credit hours, received a disbursement of $7,in unsubsidized loans on April 6, 2015, and received a refund on April 9, On April 20, 2015, the complainant was selected by Liberty’s Financial Aid Office’s Program Integrity Team for a Fraud Prevention review This action was not a declaration that the complainant was guilty of fraud, but a University action based on federal regulations (see CFR 668.16(g)) stipulating that the University will review any potentially conflicting information on the account of a student who is receiving federal financial aid On May 5, 2015, the complainant was informed by e-mail of the review, provided a list of documents they would be required to provide for the review, and advised that, if all requested information was not turned in or deemed satisfactory to resolve potential conflicts within a reasonable amount of time, the federal financial aid on the student’s account would be returned to the lenderThe complainant provided all the requested documentation; however, the information was not sufficient to clear the conflicting information that may have been potential fraudThus, per federal guidelines, financial aid was pulled from the account and returned to the lender on May 11, This action created the balance that is currently listed as outstanding on the complainant’s account Per direction from the U.SDepartment of Education’s Office of Inspector General (OIG), Liberty is not required to divulge the exact nature of the conflicting information on the account that led to a review for potential fraud (As the ‘Fraud Prevention’ page on Liberty’s website states: “Conflicting information could include, but is not limited to, the misrepresentation of a person’s identity by having another person conduct business on ones behalf without the proper authorization of a properly executed FERPA Pin number or a Power of Attorney that has previously been approved and on fileConducting business for an account includes signing Federal or Liberty University documentation for another individual, calling the school portraying to be another person or emailing/chatting for another personThese actions, without the proper authorization, are considered misrepresentation with the intent to deceive and therefore potential fraud”.)This may be to avoid alerting those who wish to commit fraud and abuse of federal funds on the ways in which institutions like Liberty detect fraudulent activityAlso per federal regulations, Liberty’s findings on the student’s account and information directly related to this investigation have been sent to the Atlanta Office of the OIG as of June 5, Any further developments, information or updates on the investigation and the student’s account will heretofore come from the OIG unless Liberty is directed otherwiseThis includes obliging the complainant’s request for detailed information explaining why they are accused of fraud and copies of their student records It should be noted that it is not the University’s practice to indicate that students are unquestionably guilty of engaging in fraudulent activityLiberty regrets any confusion on the complainant’s part regarding this specificationWhile the complaint’s account has been reviewed for potential fraud and has had information on their account sent to the OIG for review of the same, Liberty has not labeled the student or their actions fraudulentAs indicated above, Liberty is abiding by federal guidelines regarding potential fraud and abuse of federal aid funds While the complainant was thus not deemed guilty of any fraudulent activity, as the complainant has experienced, representatives in the financial aid office are advised against disclosing specific details to students whose accounts are being reviewed for potential fraudThis is practiced in order to prevent individuals who are actually guilty of committing fraud from obtaining too much information, and to avoid miscommunication about the nature of the review and Liberty’s investigation wherever possible—students in this review are advised to keep all communication in writing so that all information provided to and from the student are easily accessible to Liberty representatives and any other investigative body that may, at some point, wish to review the information Additionally, all Liberty students are routinely encouraged to regularly check their student e-mail accounts in the event of their receiving any new information or communication from the Financial Aid Office, their professor, or any other University areas As the complainant noted, there is now a large balance on their accountThe balance has resulted from the aforementioned return of their 2014-federal financial aid to the governmentUnless Liberty is otherwise directed by the OIG, the complainant is considered responsible for this balanceWhile the complainant could receive an unofficial transcript from the University at this time, they will not be able to obtain an official copy of the transcript unless the balance is paid in fullThe complainant is thus encouraged to contact the University’s Office of Student Accounts ( [redacted] ) to discuss potential payment arrangements for this balanceIt should be noted that, if payment arrangements are not made within a certain amount of time, Student Accounts will refer the balance to an outside collection agency, which may charge an additional fee to pursue settlement options with the complainant There is limited further information the University can provide the complainantIf the complainant has further questions, they are advised to contact the OIGLiberty will not clear the student’s account balance, provide the student with copies of their records, or remove the potential fraud hold unless specifically advised by the OIG Sincerely,
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 1) The quizzes and case study are the only substantive assignments on the topic of business lawThat is only 40% of the gradeThe second text required for the class presents absolutely nothing on business law2) The syllabus does say everything will be taught in light of Biblical principalsIt is one line in a two page syllabusHowever that is not what the class deliversThis reply can be seen as a the school conceding my original pointThe class focuses on Biblical principals, and claims that a single line in the syllabus allows them to practice business in a deceptive mannerI paid for business law, and received a class on Biblical business practicesInstead of offering some sort of middle ground, the school stands with this deceptive marketing and downright wrong business philosophyThey offered no solution, and gave the same exact (FLAWED and ILLOGICAL) reply I have already received three timesThey ripped me off with BUSI I have been a student with the school for over a year, and I graduate in less than weeks, and this is the first and only class that I felt is a blatant slap in the face and a complete rip offI took the class off of my resume and career profile, as the little substantive learning that was offered in the class will only disappoint any future employer who might hire meI feel violated not only by the deceit in the BUSI syllabus, but also by the horrendously illogical and dismissively repetitive repliesThey fail to even offer dialogue or a serious intellectual reviewThe replies verbatim, and simply tow the company lineAt least I received a reply this timeBoth the chair of the online business program ( [redacted] and the director of financial aid ( [redacted] ***) completely dismissed me and refused to reply to my emailsI will be taking this complaint further to the student body, prospective students, and even high schoolersI have pending complaints with the OAG for Virginia, and the schools accrediting commissionI also reserve my right to counsel in the matterI will not let this go Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would like to thank the Revdex.com, as I am confident that this issue would not have been resolved to this day Also the notes from Liberty are incorrect I, not my daughter, was the contact person from the beginning to the end It was my bank account, my refund request, my emails back and forth to Liberty, my phone calls too These correspondences began on Feb and continued until The Revdex.com stepped in to help The refund check came in the mail yesterday Thank you again Revdex.com!! Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
After further research with Liberty University’s bank, the refund was released to the original form of payment Our merchant agreements require us to refund back to the original form of payment We learned that the original account was closed since November and was converted to a new account at a different bank The new account had a block that caused the $refund to be sent back to Liberty University It was determined that due to the change in banks, the funds were not able to be located Our merchant has always informed us that if an account is closed, the student would still be able to request the refund through the bank We advised the student to request the funds at her bank Later, Liberty University’s bank was able to locate the funds on 3/1/since the student and Liberty University are mutual customers Once confirmed, a check was issued to be mailed today (3/3/2016) to the address on file The student was contacted by a manager on 3/1/by phone (left voicemail) and email We received an email from the student about current status of resolution A manager emailed the student on 3/2/with an update that a check will be mailed on 3/3/ and should arrive within 2-days
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Spoke with a supervisor and this has been resolved Regards, [redacted]
Your notice of complaint, dated December 5, 2017, regarding the above-referenced complaint ID has been referred to me for response In the complaint, the complainant indicated that she has not received a response from the Financial Aid Office regarding a specific document requestThe complainant also stated she was selected for verification through “FA red flag” and would like to provide documents needed to clear the review Due to privacy laws that protect current and former student education records from unauthorized disclosure, Liberty University (“Liberty”) is regrettably unable to provide a meaningful response to the complainant’s complaint to the Revdex.com (“Revdex.com”), dated December 4, However, I would be glad to provide some general information based on the information the complainant provided in the complaint Regarding the complainant’s request for reaffirmation paperwork from LibertyWhen an individual requests documentation from Liberty University’s Financial Aid Office it can take 3-business days to process the individual’s requestIf the complainant has already made that request, if it has been outside of the 3-business day timeframe they are encouraged to contact the Financial Aid Office at [redacted] or e-mail [redacted] This will enable the Financial Aid Office to respond directly to the complainant regarding the status of the request In the complaint the complainant indicated they would like to clear up verificationAlthough details cannot be provided to Revdex.com regarding the status of the complainants account, individuals who are in certain verification reviews at Liberty University can e-mail the Financial Aid Office’s, Program Integrity team at [redacted] with questions related to their reviewIt is important to note if answers to the individual’s questions have already been provided to the individual by the Program Integrity team then the individual will not continue to receive responses if there has been no changes in status of the individuals review I trust this response sufficiently addresses the complainant’s concerns
April 6, Re: Revdex.com ID – [redacted] Below is the response to the complaint listed above on behalf of Liberty UniversityIn addition the complainant has submitted these same concerns with the University through our official complaint system, as well as other outside higher education agencies where they have received the comparable responses 1.) The class BUSI - Business Law – Fails to deliver the education as promised in the syllabusThe coursework only contains 40% business law A thorough review of the course has been completedThe main textbook (Melvin(2015)Legal environment of business (2nd ed.)Boston, MA: McGraw Hill) has no religious basis and solely covers the topic of business and lawThere are three quizzes throughout the course that requires each student to demonstrate that they have mastered the information shared in the textAdditionally, there is a Case Study paper that requires each student to choose a case study from the textbookThe Case Study paper asks each student to address personal observations: identify and analyze the relevant legal, social, business, ethical, and biblical issues involved For the second portion, they are to answer the questions at the end of the Case StudyTherefore after review it has been determined that the coursework does sufficiently cover business law 2.) The syllabus says that all lessons will be delivered in light of biblical principalsThe coursework however, focuses on biblical principals and ignores the subject promised The syllabus for this course lists seven learning outcomes, but the seventh outcome says the student will be able to “Analyze all of the preceding in light of the teachings and principles taught in the Holy Scriptures.” Please note, the key phrase here is “Analyze all of the preceding,” which means that this last learning objectives will encompass the other six learning objectives based on the teachings in scripture These are the Learning Outcomes as listed on the syllabus: Upon successful completion of this course, the student will be able to: A Recognize some of the ethical/legal dilemmas faced by businesses B Compare the basic elements of the American legal system, the federal and state court systems, and the alternatives to litigation C Differentiate between the basic business legal entities and the advantages and disadvantages of each D Describe the basic elements of a contract, identify possible contract defenses, and propose contract remedies in hypothetical fact patterns E Examine major areas for litigation in the employment law field F Recognize some of the basic issues of international law facing a business operating internationally in the global economy G Analyze all of the preceding in light of the teachings and principles taught in the Holy Scriptures
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To Whom it may Concern;The above comments from Liberty University aren't true My daughter never contacted Liberty University I, myself requested the refund on January 28th, via email and I replied immediately to the email that was sent to me on February 2nd informing me that my refund went back on my credit card I instructed them to please issue a check since I closed out my account with that Bank on November 17th Emails and phone calls to Liberty University were correspondences that continued to suggest that I seek the $refund from the bank, which I did continuously since I had no idea where the money had gone I patiently waited for aides in the office from LU to return calls to me One of the calls were returned The others were all made by me I had called the bank several times and they do not have the refund I would like to get the $that is owed to me by Liberty University I have a letter from the bank stating that the refund with the tracking # that Liberty University supplied, was sent back to Liberty University on February 5th, It is obviously lost somewhere in LU's system But I cannot get anyone to believe thisI have asked to speak with the head or manager of the department and I assume that there isn't one The girl (withholding her name on this document, but have it if you need it) that I spoke with requesting that I speak with the manager on February 16, 2016, was very sweet but could not give me a name of whom to contact Attached please find the letter from the bank Regards, [redacted]
Re: Revdex.com ID – [redacted] We are in receipt of your notice dated July 22, 2016, regarding the complaint ID referred to aboveThe complainant is dissatisfied with service provided to her by Liberty University’s Student Accounts Department on July 22, The complainant has requested a response concerning their service experience The complainant contacted Student Accounts via our live-chat feature in regards to their account balanceThey inquired whether or not they would be receiving a refund for the summer semester, and if so, what date the refund would be availableA review of the complainant’s account indicates they were given correct information in accordance with Liberty University’s refund policy (found here: [redacted] )Though the complainant received correct information, more specific information addressing the complainant’s questions was available and could have been conveyed The complainant has also requested an explanation on why they were initially denied a supervisor callback requestWith every customer call, it is the goal of Student Accounts to resolve the matter thoroughly without it needing to result in a supervisor callbackHowever, we understand that this is not always possible and our protocol outlines how to handle these instances in an orderly, professional, timely mannerThe standard protocol is to submit a request into our supervisor callback system, at which point it will be assigned out to a supervisor with an expected fulfillment time of 1-business daysThis was not completed during the complainant’s initial contact with Student Accounts and we apologize that their questions went unresolved at that timeThe Student Accounts representative has been made aware of how they could have better assisted the complainantA review of Student Accounts call logs confirmed that the complainant spoke with a different representative in Student Accounts later the same day (Friday, July 22) and received thorough answers to their questionsAt that time, a supervisor callback request was submitted on their behalf as requested On Tuesday, July 26, a supervisor from Student Accounts called the complainant as requested, but was unable to reach them and left a voicemailThe same supervisor subsequently sent the complainant an email notifying them they had left a voicemail at their number on fileTherein the supervisor indicated they would like to resolve the concerns of the complainant, and detailed how and when they could be contacted directlyAs of 10:00am today (July 28) the complainant had not yet contacted the supervisor from Student Accounts I trust this addresses your concerns
The transcript evaluation that is referenced in the complaint was completed on 12-13-and an automated email notification, which included the results of the evaluation, was to be sent that same day For security purposes, the email is designed to only be sent to a student’s Liberty given email address However, since the student never claimed his account, his email address was never activated; hence, the email was never sentShould the student claim his account, the original email should be sent to the student at that timeIn reviewing our contact records with the student, it appears that there has been minimal interaction since he applied for admission in December of The university did reach out to him on a number of occasions, mostly regarding upcoming acceptance deadlines, and it is true that some of these calls were prerecorded messagesUpon additional review, there is no record of the student ever reaching out to the university in order to express any of the concerns outlined in this complaintThe student is also welcome to contact our Admissions department and they can assist him with going over the evaluation and addressing any other concerns he may have
Re: Revdex.com ID – [redacted] We are in receipt of your notice dated July 9, 2015, regarding the complaint ID referred to aboveIn the complaint, a Masters-level Liberty student indicates that, not long before their date of graduation, they were selected for a Fraud Prevention ReviewThe complainant states that they called the Financial Aid Department for more information but was told the representatives there could not speak to the complainant and inferred that the complainant could not receive any further financial aid at LibertyThe complainant’s account has also incurred a balance because of the reviewThe complainant has stated that they would like more clarification as to why they are being accused of “Obtaining Loans by Fraudulent Means”The complainant also indicates they would like for Liberty University to provide copies of all student records with information clarifying why they were accused of using fraudulent information Liberty records show that the complainant was first admitted to Liberty when they were accepted to the online program on October 30, 2012, in pursuit of a Masters of Arts in Professional CounselingAs of October 29, 2013, the complainant had sought to receive a Masters of Arts in Human Services Counseling—Marriage & FamilyThe complainant has completed credit hours at the Masters level and, as of May 27, 2015, earned their degreeIn their last semester of attendance, the Spring semester, the complainant was enrolled in credit hours, received a disbursement of $7,in unsubsidized loans on April 6, 2015, and received a refund on April 9, On April 20, 2015, the complainant was selected by Liberty’s Financial Aid Office’s Program Integrity Team for a Fraud Prevention review This action was not a declaration that the complainant was guilty of fraud, but a University action based on federal regulations (see CFR 668.16(g)) stipulating that the University will review any potentially conflicting information on the account of a student who is receiving federal financial aid On May 5, 2015, the complainant was informed by e-mail of the review, provided a list of documents they would be required to provide for the review, and advised that, if all requested information was not turned in or deemed satisfactory to resolve potential conflicts within a reasonable amount of time, the federal financial aid on the student’s account would be returned to the lenderThe complainant provided all the requested documentation; however, the information was not sufficient to clear the conflicting information that may have been potential fraudThus, per federal guidelines, financial aid was pulled from the account and returned to the lender on May 11, This action created the balance that is currently listed as outstanding on the complainant’s account Per direction from the U.SDepartment of Education’s Office of Inspector General (OIG), Liberty is not required to divulge the exact nature of the conflicting information on the account that led to a review for potential fraud (As the ‘Fraud Prevention’ page on Liberty’s website states: “Conflicting information could include, but is not limited to, the misrepresentation of a person’s identity by having another person conduct business on ones behalf without the proper authorization of a properly executed FERPA Pin number or a Power of Attorney that has previously been approved and on fileConducting business for an account includes signing Federal or Liberty University documentation for another individual, calling the school portraying to be another person or emailing/chatting for another personThese actions, without the proper authorization, are considered misrepresentation with the intent to deceive and therefore potential fraud”.)This may be to avoid alerting those who wish to commit fraud and abuse of federal funds on the ways in which institutions like Liberty detect fraudulent activityAlso per federal regulations, Liberty’s findings on the student’s account and information directly related to this investigation have been sent to the Atlanta Office of the OIG as of June 5, Any further developments, information or updates on the investigation and the student’s account will heretofore come from the OIG unless Liberty is directed otherwiseThis includes obliging the complainant’s request for detailed information explaining why they are accused of fraud and copies of their student records It should be noted that it is not the University’s practice to indicate that students are unquestionably guilty of engaging in fraudulent activityLiberty regrets any confusion on the complainant’s part regarding this specificationWhile the complaint’s account has been reviewed for potential fraud and has had information on their account sent to the OIG for review of the same, Liberty has not labeled the student or their actions fraudulentAs indicated above, Liberty is abiding by federal guidelines regarding potential fraud and abuse of federal aid funds While the complainant was thus not deemed guilty of any fraudulent activity, as the complainant has experienced, representatives in the financial aid office are advised against disclosing specific details to students whose accounts are being reviewed for potential fraudThis is practiced in order to prevent individuals who are actually guilty of committing fraud from obtaining too much information, and to avoid miscommunication about the nature of the review and Liberty’s investigation wherever possible—students in this review are advised to keep all communication in writing so that all information provided to and from the student are easily accessible to Liberty representatives and any other investigative body that may, at some point, wish to review the information Additionally, all Liberty students are routinely encouraged to regularly check their student e-mail accounts in the event of their receiving any new information or communication from the Financial Aid Office, their professor, or any other University areas As the complainant noted, there is now a large balance on their accountThe balance has resulted from the aforementioned return of their 2014-federal financial aid to the governmentUnless Liberty is otherwise directed by the OIG, the complainant is considered responsible for this balanceWhile the complainant could receive an unofficial transcript from the University at this time, they will not be able to obtain an official copy of the transcript unless the balance is paid in fullThe complainant is thus encouraged to contact the University’s Office of Student Accounts ( [redacted] ) to discuss potential payment arrangements for this balanceIt should be noted that, if payment arrangements are not made within a certain amount of time, Student Accounts will refer the balance to an outside collection agency, which may charge an additional fee to pursue settlement options with the complainant There is limited further information the University can provide the complainantIf the complainant has further questions, they are advised to contact the OIGLiberty will not clear the student’s account balance, provide the student with copies of their records, or remove the potential fraud hold unless specifically advised by the OIG Sincerely,
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 1) The quizzes and case study are the only substantive assignments on the topic of business lawThat is only 40% of the gradeThe second text required for the class presents absolutely nothing on business law2) The syllabus does say everything will be taught in light of Biblical principalsIt is one line in a two page syllabusHowever that is not what the class deliversThis reply can be seen as a the school conceding my original pointThe class focuses on Biblical principals, and claims that a single line in the syllabus allows them to practice business in a deceptive mannerI paid for business law, and received a class on Biblical business practicesInstead of offering some sort of middle ground, the school stands with this deceptive marketing and downright wrong business philosophyThey offered no solution, and gave the same exact (FLAWED and ILLOGICAL) reply I have already received three timesThey ripped me off with BUSI I have been a student with the school for over a year, and I graduate in less than weeks, and this is the first and only class that I felt is a blatant slap in the face and a complete rip offI took the class off of my resume and career profile, as the little substantive learning that was offered in the class will only disappoint any future employer who might hire meI feel violated not only by the deceit in the BUSI syllabus, but also by the horrendously illogical and dismissively repetitive repliesThey fail to even offer dialogue or a serious intellectual reviewThe replies verbatim, and simply tow the company lineAt least I received a reply this timeBoth the chair of the online business program ( [redacted] and the director of financial aid ( [redacted] ***) completely dismissed me and refused to reply to my emailsI will be taking this complaint further to the student body, prospective students, and even high schoolersI have pending complaints with the OAG for Virginia, and the schools accrediting commissionI also reserve my right to counsel in the matterI will not let this go Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would like to thank the Revdex.com, as I am confident that this issue would not have been resolved to this day Also the notes from Liberty are incorrect I, not my daughter, was the contact person from the beginning to the end It was my bank account, my refund request, my emails back and forth to Liberty, my phone calls too These correspondences began on Feb and continued until The Revdex.com stepped in to help The refund check came in the mail yesterday Thank you again Revdex.com!! Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
After further research with Liberty University’s bank, the refund was released to the original form of payment Our merchant agreements require us to refund back to the original form of payment We learned that the original account was closed since November and was converted to a new account at a different bank The new account had a block that caused the $refund to be sent back to Liberty University It was determined that due to the change in banks, the funds were not able to be located Our merchant has always informed us that if an account is closed, the student would still be able to request the refund through the bank We advised the student to request the funds at her bank Later, Liberty University’s bank was able to locate the funds on 3/1/since the student and Liberty University are mutual customers Once confirmed, a check was issued to be mailed today (3/3/2016) to the address on file The student was contacted by a manager on 3/1/by phone (left voicemail) and email We received an email from the student about current status of resolution A manager emailed the student on 3/2/with an update that a check will be mailed on 3/3/ and should arrive within 2-days
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Spoke with a supervisor and this has been resolved Regards, [redacted]
Your notice of complaint, dated December 5, 2017, regarding the above-referenced complaint ID has been referred to me for response In the complaint, the complainant indicated that she has not received a response from the Financial Aid Office regarding a specific document requestThe complainant also stated she was selected for verification through “FA red flag” and would like to provide documents needed to clear the review Due to privacy laws that protect current and former student education records from unauthorized disclosure, Liberty University (“Liberty”) is regrettably unable to provide a meaningful response to the complainant’s complaint to the Revdex.com (“Revdex.com”), dated December 4, However, I would be glad to provide some general information based on the information the complainant provided in the complaint Regarding the complainant’s request for reaffirmation paperwork from LibertyWhen an individual requests documentation from Liberty University’s Financial Aid Office it can take 3-business days to process the individual’s requestIf the complainant has already made that request, if it has been outside of the 3-business day timeframe they are encouraged to contact the Financial Aid Office at [redacted] or e-mail [redacted] This will enable the Financial Aid Office to respond directly to the complainant regarding the status of the request In the complaint the complainant indicated they would like to clear up verificationAlthough details cannot be provided to Revdex.com regarding the status of the complainants account, individuals who are in certain verification reviews at Liberty University can e-mail the Financial Aid Office’s, Program Integrity team at [redacted] with questions related to their reviewIt is important to note if answers to the individual’s questions have already been provided to the individual by the Program Integrity team then the individual will not continue to receive responses if there has been no changes in status of the individuals review I trust this response sufficiently addresses the complainant’s concerns