Easton Suburban Water Authority

November 7, 2017To whom it may concern,ESWA always strives to give the best customer service to all of our water customersOur customer care representatives put forth their best effort to handle each customer with the best service in all situationsWe are sorry to hear that this customer feels
otherwise.No amounts will be refunded, as all charges that were put on the customers' account were incurred by the customerThe $fee was for returned bank itemsAll fees and charges are listed in our Rules and Regulations (this particular fee is under Appendix C -Item 3A)The other charge was actual water usage by the customer.Our goal at ESWA is always to provide a consistently reliable product and an exemplary level of customer service.If you need any other additional information, please feel free to contact me.Sincerely,Stephanie K.Business Manager