What was explained to the customer is that sometimes banks of debit card holders hold a percentage funds for restaurants, similar to a gas station. The hold is usually released within 3-5 days, depending on the bank. This causes a lot of confusion for customers who check their statements...
immediately after dining. If after 5 days, the charge still doesn't look right, we of course would refund any mistakes made on our end.
What was explained to the customer is that sometimes banks of debit card holders hold a percentage funds for restaurants, similar to a gas station. The hold is usually released within 3-5 days, depending on the bank. This causes a lot of confusion for customers who check their statements...
immediately after dining. If after 5 days, the charge still doesn't look right, we of course would refund any mistakes made on our end.